463*****13 received in 2 days
This is record-breaking fast delivery from the UK! Two days and I have the parcel. DHL Express rules! Expensive but sooo fast!
869*****80 received in 10 days
I didn’t expect it, I also sent a dchl for urgency, it fell on the New Year holidays, both arrived almost at the same time. Class!! Thank you.
434*****51 received in 9 days
Just great. DHL once again met expectations 100%. The parcel was delivered from the USA to distant Petropavlovsk-Kamchatsky incredibly quickly. Even the situation of the pre-New Year bustle, maximum overstocking and workload of carriers and customs, no negative influence no response to delivery times
657*****13 received in 3 days
Thank you very much!!! The parcel arrived in 3 days, I’m very pleased that I don’t have to stand in line at the post office. The courier delivered the parcel home. It’s worth the money for delivery))
104*****23 received in 5 days
821*****95 received in 5 days
Unexpectedly quickly delivered from the Czech Republic to Ukraine! They promised to deliver on the 30th, but they delivered 1 day earlier :)
405*****85 received in 30 days
DHL works quickly, but only serves where they have an office. I redirected the parcel to a relative in Moscow and he has already forwarded it to me.
836*****86 received in 4 days
I used the services of DHL to deliver goods to me from an online store, the delivery was paid in full. When she was already in Moscow, I received a message that a paid customs representative service was used for me for 1062 rubles. There is no tariff plan on their website, it is reported that an agreement should have been concluded with me for this operation, but since I once used this company and they kept my passport data, they applied this service to me without my opinion. When delivering my parcel, the courier gave me a sheet with the name of this service as “Customs declaration for the register of goods for personal use worth from 200 to 1000 euros.” This tariff and service are not on the official website of the company and are applied to the user automatically without their knowledge or warning. In fact, the courier offered me only to send my parcel back to the warehouse and its further fate would be unknown.
757*****75 received in 5 days
Great! I ordered several parcels with different deliveries, this one was the last one I ordered, but the first one arrived!!! Great!
126*****30 received in 2 days
Thank you!!! Many thanks to all the staff. Delivered very quickly, even faster than stated. Great!!!
359*****81 received in 8 days
The parcel was delivered intact and quickly. But, DHL in Bulgaria, at least in my estimation and according to customs officials, has turned into a well-established system for extorting any additional payments. Given the alternative, I will never do business with this company.
557*****53 received in 4 days
I unexpectedly traveled from Los Angeles to Almaty in 4 days, it was unrealistic. But this morning I actually received my documents. Thanks a lot.
581*****42 received in 5 days
Good afternoon. Today I received a parcel from Kramatorsk, Ukraine, it was delivered 5 days to Samara, Russia. The entire route was tracked, notifications constantly came about where it was located. Before receiving they called and warned that the parcel would be delivered. I recommend DHL express to everyone!!! Thank you!!!
920*****50 received in 3 days
The company works quickly, efficiently and professionally. I was pleased with the promotion for applicants to deliver documents to the admissions committee.
952*****75 received in 6 days
Great company DHL Express! Departure from France in the afternoon of May 22 and arrival in Moscow at 7 am - amazing efficiency, real Express delivery! And then Russian customs came into play... Transferred for delivery only at the end of the day on May 25 (just before the onset of the weekend ) - three days of intense customs work on one parcel!. The work of a wonderful delivery service must be ruined like this! Well done guys!
449*****10 received in 3 days
We sent documents. The parcel was delivered quickly, without damage, tracking was easy. A notification was sent by e-mail about the delivery of the parcel.
126*****85 received in 6 days
First package received via DHL Express. I have never used this service.
I am pleased with the detailed tracking information, the speed of delivery from Poland to Russia and the service itself.
I was left with positive impressions!
464*****90 received in 7 days
Fast delivery, from the UK to the Moscow region in a week. The parcel was delivered by a courier. The downside: the delivery date was changed at the last minute, I had to change the date manually.
211*****23 received in 4 days
Everything is great! DHL Express has the best tracking from start to finish with all intermediate points and operations with postal items and hand delivery by courier. Very satisfied, Thanks a lot! Also thanks to the gdeposylka website for the convenience of tracking shipments! Hong Kong - LEIPZIG - KIEV - DNEPROPETROVSK - BERDIANSK - 6 days! :)
686*****45 received in 9 days
DHL service absolutely SUCKS!!! I ordered the first parcel, it was returned back to the seller because I could not confirm the customs value, although I had an invoice from the seller and a copy of the payment in my hands. Ordered from another seller 3 parcels for 3 different people(45 USD each) to Poland from China, the parcels arrived in 4 days and went to the warehouse due to the fact that no one was at home. I wrote letters 3 times through the site stating that the parcel would be received in person on such and such a day. These letters did not reach anywhere and I never received an answer to them. Instead, the seller was sent a notification via DHL that the parcel had not been delivered and would be returned to him in China. The location of the warehouse in Bialystok was not indicated, I had to look for it for about an hour. It turned out that there are 2 different DHL warehouses - for local parcels and for international ones, which are located in completely different places. At the first office, a creature roared at me reception - how does it know where my package is and that it is definitely not theirs. After 10 minutes it turned out that it was theirs - but in another international office. The creature, after a long swearing, wrote a piece of paper with the address and threw it to me. Rudeness is rampant! At the second office they gave me parcels and gave me invoices for an additional payment of 200 zlotys for no reason. The limit was not exceeded, no one explained anything. I had to pay and pick up the parcels. The result is that for each parcel I paid 20 dollars for delivery (20*3=60) + 50 dollars for unknown reasons upon receipt. COMPLETE SUCKS!!! If you don’t want to get money, then don’t order through this company! Only regular Chinese mail and no problems!
27 Mar 2018, wrote eblosabakki
323*****20 received in 9 days
the parcel was finally delivered, but the crucible was broken, the rest was intact - I am attaching photos March 15, 2018, 7:38 am user Igor Kurenkov< >wrote:
19 Mar 2018, wrote tomich
I myself will never contact DHL again and will do everything possible to warn people that the main goal of this company is to receive an order at any cost, no matter what. I sent it to my sister Wedding Dress to Germany, starting from the timing of receipt of the parcel and the cost of this shipment, all information was unreliable. Delivery times were increased by 2 times, although the employee said about the terms himself, we didn’t even ask, we, in turn, warned the recipient about this, he specifically asked for time off from work, sat at home, and waited. The fact that deadlines may be extended must be warned, not talked about. exact date, as in our case. We paid 9,000 rubles for sending, and in the end they charged another 95 euros from the recipient (the same amount in rubles). And if, it is not your responsibility to advise the Shipper on there. legislation of another country, then you are simply obliged to warn about this and give false information to our question about whether this amount is final, the answer of the DHL employee sounded like this - These are our problems - just a lie. Called several times this company with the same order, everything is the same, there is no information about any taxes from another country, and only when you directly ask 20 times, and this is definitely the final amount, then they talk about taxes in passing. Next, the employee was obliged to tell us in more detail about the declared value of the goods, why we are declaring it, how the declared value can affect these taxes and duties that the recipient paid, by the way, the employee deliberately falsely reduced the declared value of our cargo, we announced the amount of the cost of the dress - 30,000 rubles (there is a receipt for the purchase), he himself writes - 200 USD. The DHL employee knew about this, that if you indicate a higher cost, then the taxes will be much higher, but, without warning us about this, he wrote his amount, it turns out that if he had gone into detail, then we would immediately have this point about taxes found out and, of course, we would not send the parcel via DHL, knowing in the end total amount of this order. Further, if he is allowed to make such decisions for us, why can’t we make them, because, as they explained in Germany, if the declared value was below 50 USD, then these taxes would not exist, we would take on such responsibility and they wrote the amount much lower, this should no longer affect your company, these are already our problems.
I made a complaint and sent it to the legal department, the fact that the employee did not even read it, but simply sent off the prepared response form (I ask one thing, and the employee answers me something completely different), once again confirmed my version that there are many such cases .
Therefore, I recommend that anyone who values their time and money do not contact DHL.
Many foreign online stores, sellers on eBay (especially European branches) can send a parcel to your address using the DHL Express courier delivery service (not to be confused with DHL - German Post). However, if the cost of such a parcel is more than 200 euros (including delivery), Russian Federation, before it is delivered, it will have to go through customs clearance. We will focus on the algorithm of this procedure.
If you, as an individual, receive a parcel from abroad in the Russian Federation through the DHL courier delivery service, then you need to know the following:
- WITH individuals In the Russian Federation, the DHL delivery service does not currently work, but an exception has been made for some foreign online stores, such as Shopbop.com, Gilt.com, Amazon.com, MYHABIT.com.
- The duty-free limit for citizens of the Russian Federation does not change depending on the delivery service and is 1000 euros.
- If the customs value of a parcel received via DHL is less than 200 euros, then it is usually immediately handed over to the recipient without completing any additional documents. However, especially in the regions, they require registration of parcels with a value of up to 200 euros.
- If the customs value of the postal item, minus delivery, exceeds 200 euros, it will require customs clearance. It can be done either independently or for a fee, with the help of a customs broker (in Moscow this service will cost approximately 600 rubles. If you decide to use the services of a broker, then upon receipt it is enough to transfer the required amount to the courier; no additional documents are required.).
Below, we have compiled a short algorithm of actions that you will have to perform if the cost received through DHL parcels more than 200 euros and you want to do customs clearance yourself.
- As soon as the parcel arrives at your regional DHL office and its cost is more than 200 euros, a company agent contacts you (usually by phone), reports this fact and that it is necessary to carry out customs clearance either independently or through a broker (usually the latter is recommended ).
- If you have indicated that you will resolve the issue yourself, he will offer to send you by fax or e-mail application form to fill out.
- In addition to the fully completed application (2 copies, sample, for Moscow), you may need the following documents:
- Original and copy of civil passport (all pages with photos and registration address).
- An official statement of payment card transactions from the bank with a stamp where you can identify the payment confirming the cost of the parcel. Sometimes it is enough to independently print out online banking pages or transactions in Paypal (where this operation is available). Please note that in the card statement, the funds for the required transaction should not be blocked, but withdrawn.
- Copy front side payment card (it is advisable to have the original with you).
- A copy of the order confirmation. This may be a letter (printout), which usually arrives by email when the order is made (or sent). If these letters are not available, print a screenshot of the online store page where there is information about the order. At this point it is better to collect everything that is available.
- Having previously called the DHL agent and clarified his work schedule (usually weekdays from 9 to 16 plus a lunch break), you yourself take the completed application and copies of documents to the DHL office (in Moscow, this is usually 8 March str., building 14, addresses and telephone numbers other branches are available on the DHL website).
- The registration procedure takes different times, depending on the agent: from 20 minutes to an hour.
- After everything necessary documents are issued (the fee, if necessary, paid), you agree with the agent on the date of delivery of the parcel (usually the next day the courier delivers it to the specified address). In some regions they offer to pick up the parcel immediately, independently.
Now some more useful information:
- As soon as DHL representatives have contacted you, find out the cost of brokerage services and if you intend to carry out customs clearance yourself, clearly and unambiguously inform us about this. Brokerage services are often imposed, and quite persistently.
- Remember that DHL stores the parcel for free only for the first three days, then for another week (531 rubles for the entire time). Weekends and holidays are also taken into account. After this time, the parcel may be sent back.
- IN different regions In the Russian Federation, the amounts charged for processing and storing the parcel vary, as does the entire procedure. In some places they just ask you to come to the office to sign documents, in some places they make you sweat.
List of companies and stores with which DHL works when sending orders to the Russian Federation:
- NET-A-PORTER.COM UK/US
- OUTNET UK/US
- AMAZON US/CA
- Jimmy Choo UK
- ACCESS USA
- DSNR (Fulfillment Center) IL
- Global Fine Arts/Fulfillment center US
- ESCADA (only for Vladivostok)
- ShopBop.com US
- Fred Perry UK
- MR PORTER UK
- BROWNS UK
- FiftyOne US
- Mountoberon BE
- MYHABIT
- Matchesfashion UK
- Loropiana IT
- Schoolwear International UK
- Herring Shoes UK
- CreateSpace US
- G&BNEGOZIOnline IT
- Luisaviaroma IT
- Fashionis IT
- Antonioli IT
- Getwear.com IN
- Braccialini.it IT
- Three Floor Fashion UK
To track your parcel you need to take a few simple steps.
1. Go to the main page
2. Enter the track code in the field with the heading "Track postal item"
3. Click on the "Track parcel" button located to the right of the field.
4. After a few seconds, the tracking result will be displayed.
5. Study the result, and especially carefully the latest status.
6. Forecasted delivery period is displayed in the track code information.
Try it, it's not difficult ;)
If you do not understand the movements between postal companies, click on the link with the text “Group by company”, which is located under the tracking statuses.
If there are any difficulties with the statuses on English language, click on the link with the text “Translate into Russian”, which is located under the tracking statuses.
Carefully read the "Track Code Information" block, there you will find estimated delivery times and other useful information.
If, when tracking, a block is displayed in a red frame with the heading “Pay Attention!”, carefully read everything that is written in it.
In these information blocks you will find 90% of the answers to all your questions.
If in the block "Pay Attention!" it is written that the track code is not tracked in the destination country, in this case, tracking the parcel becomes impossible after the parcel is sent to the destination country / after arriving at the Moscow Distribution Center / Item Arrived at Pulkovo / Arrived in Pulkovo / Left Luxembourg / Left Helsinki / Sending to the Russian Federation or after a long pause of 1 - 2 weeks, it is impossible to track the location of the parcel. No, and nowhere. Not at all =)
In this case, you need to wait for a notification from your post office.
To calculate delivery times in Russia (for example, after export, from Moscow to your city), use the "Delivery Time Calculator"
If the seller promised that the parcel would arrive in two weeks, but the parcel takes more than two weeks, this is normal, the sellers are interested in sales, and that’s why they are misleading.
If less than 7 - 14 days have passed since the receipt of the track code, and the parcel is not tracked, or the seller claims that he sent the parcel, and the status of the parcel “the item pre-advised” / “Email notification received” does not change for several days, this is normal, You can read more by following the link: .
If the status of the mail item does not change for 7 - 20 days, do not worry, this is normal for international mail items.
If your previous orders arrived in 2-3 weeks, and the new parcel takes more than a month, this is normal, because... parcels go on different routes, different ways, they can wait 1 day for shipment by plane, or maybe a week.
If the parcel has left the sorting center, customs, intermediate point and there are no new statuses within 7 - 20 days, do not worry, the parcel is not a courier who is delivering the parcel from one city to your home. In order for it to appear new status, the package must arrive, unload, scan, etc. at the next sorting point or post office, and this takes much more time than just getting from one city to another.
If you do not understand the meaning of such statuses as Reception / Export / Import / Arrived at the place of delivery, etc., you can look at the breakdown of the main statuses of international mail:
If the parcel is not delivered to your post office 5 days before the end of the protection period, you have the right to open a dispute.
If, based on the above, you do not understand anything, read these instructions again, and again, until you are completely clear;)