Let's figure out how to disable paid subscriptions to Megafon. Let's consider all available options: through your personal account, via USSD request and SMS, as well as by calling the operator and at the service office. We will also find out how to check the availability of paid connections and where to find details about the service that we are removing.
Disabling subscriptions on your phone
On the portal https://podpiski.megafon.ru subscribers can view the full list of paid connections not only from the operator, but also from the company’s partners. Let's figure out how to cancel a subscription that turns out to be active.
USSD commands
To unsubscribe from Megafon, you can use special commands. But you should understand that it is not always possible to disable the service in this way. This is due to the fact that not every connection has a special USSD request for deactivation; they mainly have their own operator services. Some can only be deleted via SMS or call to a short number.
To clarify the combination of symbols, follow the link above to the connection portal and find the service you need to disable.
For example, you can disable a selection of funny videos for 30 rubles per day with the command *561*0*6900# .
Send SMS
You can disable Megafon mobile subscriptions via SMS. To do this, just send to a short number 5151 message containing the command " Stop" and the code of the service that requires activation.
For example, the message " STOP 741» disables the connection to the music portal. You can find the service you need and check its code on the same portal.
We use “Service Guide”
Today it is impossible to disable subscriptions on Megafon using “Service Guide”. Use any of the options described.
Personal account on the Megafon website
Megafon subscription management can be organized through your personal account on the operator’s website, but only if these are paid options for the operator’s services. To do this, log in to the system and go to the services section. Entertainment connections and content provider services cannot be deleted through this service.
To disable unnecessary connections, just go to the page https://moy-m-portal.ru/moi_podpiski/ via the mobile Internet from your phone. It is important that the connection is made via the Megafon Internet, otherwise the information will not be displayed. The page contains data about all active connections of the subscriber. To get rid of them, simply click “Refuse” after opening its details.
Call to operator
A good solution to the question is how to unsubscribe from Megafon subscriptions from your phone by calling customer support at 0500 .
The company’s specialist will quickly relieve the client of unnecessary connections. But please note that you will have to provide the passport details of the SIM card owner in order to identify the caller.
Visiting a communication salon
You can also quickly unsubscribe and order a disconnection from your customer service office. To do this, you need to take your passport with you and go to the nearest company office.
Disabling subscriptions on your tablet and Megafon modem
The question of how to disable subscriptions and remove unnecessary waste on a tablet is solved in similar ways.
- Call the operator.
- Send a message " Stop<код услуги> » to the number 5151 .
- Use USSD request if your tablet and connection allow it.
- Visit the page with information about connections and disable the one you need via the mobile Internet.
You can also call the operator from another number and tell which SIM card you should remove connections from.
How to make sure there are no paid subscriptions
The list of all subscriptions relevant for a specific SIM card can be found by calling the operator. You can also go to the website https://moy-m-portal.ru/moi_podpiski where you can see a complete list of all services that can be deleted immediately.
The main problem of all mobile operators in Russia is that they provide paid subscriptions to their subscribers. Of course, there is nothing good about this, because because of this, hundreds of thousands of people lose their honestly earned money every year. Today, October 28, 2018, six secret commands from the mobile operator MegaFon were announced, using which you can protect yourself from paid subscriptions for free, but not forever.
Subscriptions come in various types and types, because they can come from the MegaFon operator itself, from its partners, or even from some third parties that have no relation to the telecommunications company. These same subscriptions may have the status “for adults,” which is also a separate subspecies. In order for subscribers to protect themselves from accidental charges for such content, the telecom operator offered unique commands.
To protect yourself from paid subscriptions, you do not need to use a mobile application, log into your personal account, or do anything else. Everything is much simpler. You just need to send six SMS messages to number 5151, which is done completely free of charge on any tariff plan, because it belongs to the MegaFon telecom operator. Of course, it is not at all necessary to send six commands - you can choose only the most necessary ones for yourself.
Commands to disable paid subscriptions and services:
- USTZAPRETSP- establishes a ban on the “Mobile Subscriptions” service of the MegaFon operator;
- USTZAPRET1- prohibits subscriptions from MegaFon partners for the Mobile Subscriptions service;
- USTZAPRETVP- places a ban on the “MediaMix” service;
- NETCLICK1- establishes a ban on connecting services via short numbers;
- USTPBK1- prohibition of purchases on social networks and other sites using a phone number;
- VYCLERO- prohibits subscriptions marked 18+.
It is important to note that after sending an SMS with a command to number 5151, you must receive a response stating that a specific service is disabled until a certain date. The main problem is that all these commands are valid only for 3 months, and then they need to be entered and sent to the MegaFon operator again. There is no way around this limitation, so the most correct way is to simply set a reminder on your smartphone so that it notifies you in time of the need to do all this again.
Previously, it was possible to find out that the mobile operators MTS, MegaFon, Beeline and Tele2 due to the new law.
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Of course, no one likes to pay for a service that, in fact, is not particularly needed. This nuisance is especially acute when such transactions take place without your knowledge, since information about additional paid services, as a rule, is not provided. And when an unreasonably high amount suddenly comes out of your phone account, for example, for using the Internet, then subscription from just an inconvenient phenomenon becomes downright a disaster that must be urgently eliminated. Any response on this topic sounds very gloomy. Here we will look at how disabling subscriptions from Megafon works and whether this operation is feasible through your personal user account.
Disabling subscriptions on Megafon
The first task we face is checking subscriptions on Megafon. Withdrawing large sums from your personal account is always a reason to worry about what kind of expensive service on Megafon you subscribed to on your number without knowing it. And there are several ways to find out information. Let’s look at them in more detail, because each review on this topic speaks volumes:
- Information about each paid service can be obtained from your phone by calling *105#. By pressing key 1 you go to the account, from which key 4 takes you to the services section. In the same place, by pressing key 2 you can get a list of services that are available for deactivation, and by pressing key 3 you can get information about all subscriptions that are currently functioning. Subsequently, an SMS message will be sent to your number with information about the commands to disable subscriptions on Megafon.
- Via the Internet on the website in your personal account in the services and options section, you can familiarize yourself with each service that is connected to your number. In addition, you can also cancel paid subscriptions on Megafon there.
- There is also another way to disable subscriptions on Megafon from your phone, which you can learn about from the review. To do this, you need to go to the website from your phone. You must log in from the mobile Internet (this is very important!). Here you can also familiarize yourself with each connected service and figure out how to get rid of subscriptions on Megafon.
Ban on paid subscriptions on Megafon
To protect yourself from every service that will withdraw money from your personal account, you can ban subscriptions on Megafon. In this way, you will protect yourself and your account from repetition of such situations in the future, which will give you the opportunity to freely access the Internet from your phone without the risk of losing all the money from your account, for example, while using your personal account or writing a review:
- Creation of a separate personal account to pay for services related to content. Unfortunately, this cannot be done from your personal account or from your phone, but only in the operator’s office, but in this case the service will not be connected to you by accident and banning mobile subscriptions on Megafon will give you the opportunity not to worry about your personal account and then leave an angry review .
- The Stop Content service on Megafon will prohibit SMS and calls to a paid short number. Likewise, your phone and your account will be insured against such troubles. In addition, for this method of unsubscribing, you just need to enter the combination on your phone, or, using the Internet, through your personal account. This is effective protection against subscriptions on Megafon.
When Megafon connects a service to a number that you did not order at all, and which does not allow you to access the Internet to obtain information, you can also use the command to unsubscribe from Megafon. To do this, knowing the subscription codes on Megafon, you should send the word STOP with the code to number 5051. After completing this simple operation, it is recommended to write a review to clarify the information to other users who are faced with the same problem.
For convenience, we post video instructions:
Almost every mobile operator tries to connect customers with subscriptions at a promotional rate or with the sale of a new starter package. Megafon is no exception and also offers services that include music, jokes, horoscopes and other entertainment services. At first they are free for a period of two weeks to a month, but then the mobile operator deducts funds from the account for using this service.
Attention! Remember that subscriptions and services are two different things!
Rules for checking Megafon subscriptions
Clients do not in all cases know whether they have paid services connected or not, so they are looking for a way to obtain information on the question of how to find out paid subscriptions to Megafon? They can find out about paid services using two methods established by the company:
- by logging in and opening the tab " Services and options", then click on the subsection " My", where you can get all the information you need on active options;
- if you visit the mobile portal moy-m-portal.ru from a mobile phone, then in the section “ Subscriptions» you can get all the information you need.
How to find out about paid services from Megafon?
In order to view the connected services on Megafon, activated on the SIM card, you need to turn to two methods developed by the company. These include:
- Dial a command on your mobile device, which is free *583# and the call key. After entering a short command, the client will receive an SMS message containing information on all connected services on his number.
- Visit and obtain information of interest about active options in the section “ Services and options" and subsection " My».
Rules for disabling mobile subscriptions on Megafon
Users often want to know how to disable paid subscriptions and services on Megafon? One of the easiest ways to get rid of unwanted services is to visit. To do this, you need to perform a series of sequential actions:
- Visit your personal page on the official Megafon website.
- You need to select the tab " Services and options", where then click " My».
- The user will see all available services.
- In order to disable, you need to select an unwanted subscription and click the “ tab next to it. Disable».
Disabling subscriptions through the portal
Many clients want to disable services on Megafon through the moy-m-portal.ru portal. To do this, it is enough to have an Internet connection on your phone or use a WI-FI connection.
Network users often wonder what the message means, stating that the full version is available only to Megafon subscribers. This just means that the connection was made through a third-party connection, for example via WI-FI not to Megafon. Therefore, to prevent this message from being displayed, it is recommended to disconnect from WI-FI and access the portal via the mobile Internet on your phone. First you need to visit the moy-m-portal.ru section. In the presented section, the subscriber selects services to disable later and clicks on the “ Unsubscribe».
Disabling Megafon paid subscriptions via SMS message
Sometimes situations arise in which you need to get rid of unwanted subscriptions, but your mobile device does not have access to the Internet. In such a case, it is recommended to use SMS messaging.
The user needs to send the word STOP to the short number 5151. After sending this message, you will receive an SMS with a list of active options and detailed instructions on how to disable them.
Another option is to send the word STOP to the number from which the message activating the service came. This option is suitable for those who remember the number; for all other cases, you must use the first method by sending a message to 5151.
Rules for disconnecting via USSD command
Creating a USSD request is another simple way to disable subscriptions from a user's SIM card. This type of command works the same as SMS messages.
Disabling services can be done by dialing *505# and then the call key.
After the service is disabled, a message will be sent to your mobile device informing you that the requested operation has been completed.
Disconnection in the Megafon communication salon
One of the simplest and most effective options for disabling paid subscriptions is to visit a communication salon from the Megafon company.
In order to disconnect using this method, you must bring your passport with you, which will serve as an identification document and confirm the owner of the SIM card.
After the client enters the communication salon, he needs to contact a company representative who will definitely help.
Setting a ban on Megafon subscriptions
The subscriber can protect his mobile account from unwanted subscriptions by prohibiting such services. With an active ban on subscriptions from Megafon, unplanned charges will not occur when accessing the Internet and the client will not have to deal with this issue.
There are two effective methods for issuing a ban:
- Through the creation of a separate personal account through which the client will pay for services. However, this procedure cannot be completed on or from a mobile device as an in-person visit will be required.
- Another option to stop paid subscriptions is the option called “ Stop content" According to its terms, messages will be prohibited, as well as calls to a paid short number. This is effective protection against paid subscriptions, which can be implemented by almost every Megafon client.
Subscriptions can be useful entertainment services for users, but sometimes they interfere with enjoyable interactions with loved ones and may therefore be disabled. In order to get rid of unwanted options and services, you need to use one of the methods developed by Megafon. However, you need to carefully study each of the methods for disabling the service.
None of us wants to pay twice, and especially no one wants to pay for anything, and especially for a quietly imposed “for nothing.” When using his mobile phone, a person quite reasonably expects that the money spent on communication services will be spent only on what he himself has done:
The relevance of the article was checked by our lawyers as of 01/16/2020
- to his calls
- his SMS,
- its Internet traffic.
If it happened that money began to be debited from the account regularly, daily and in equal amounts, and the owner of the phone, it would seem, did nothing specifically for this, most likely a paid mobile subscription was issued to his number - read what this is below
Its essence is that the cellular user has somehow agreed to receive regular information for a fee, for example, you received an SMS on your phone from the above number with the text: “send SMS...”. At the same time, such information as: what kind of service, what kind of subscription, what kind of website, the cost of the subscription, how to delete a subscription or how to disable it, is often not directly shown.
Someone, a partner of your operator, called a content provider in professional slang, supplies you with content for a fee:
- provides information
- provides a service by providing access to an online game, website, program, etc.
The operator finds himself on the sidelines, as he publicly warns on his website that yes, there is paid content, that it is provided by third-party organizations to which the operator itself has no connection.
No, except that he debits money from the subscriber’s account and he also provides the short number to the content provider.
In most cases, the short four-digit number 5151 is rented out by a mobile operator (Megafon, MTS, Beeline, Tele2), receiving a fee for it, and, as a rule, a percentage of the amounts paid by the owner of the phone in favor of the provider.
SMS to short number 5151
Slightly separate from paid subscriptions is another way of taking money from the population - SMS from short numbers. The nature of the relationship in the triangle user-operator-service provider remains the same, only the amount will be debited from the subscriber one-time in response to an action proposed in such an SMS, for example, participation in events such as: a quiz, survey, social study, game, etc. . P.
Who gets your money
So, it is clear that the user is the loser. In this case, where does the river of benefit flow, i.e. User money? – stated above in general terms. And this, of course, is a simplification that there are only two beneficiaries; in fact, the schemes are many times more complex.
They contain so-called aggregators - wholesale purchasers of short numbers and holders of mutual settlement schemes with telecom operators. The already mentioned content providers are grouped around the aggregators, who own sites where the sale of services is organized and partners who collect and provide the entire scheme with traffic. The setup of this entire cycle of withdrawing subscriber money is being adjusted in such a way that telecom operators, as the last link to the user and payer, remain not guilty from the point of view of the law in most cases when claims are made.
legislation
Is there any basis for such claims, strictly speaking? After all, at some point the user voluntarily performed some action that ensured his place as a victim in the chain (relative to the short number 5151). This is precisely the position that telecom operators adhere to when a subscriber, outraged by the loss of money, begins to search for the truth.
The answer is yes, there is
And this is called the federal law of July 23, 2013 N 229-FZ “On Amendments to the Federal Law “On Communications”.
In it, Article 2 of the Basic Law is supplemented with subclause 34.1, which defines what “content services” are.
The legislator made this definition as general as possible, practically fitting into it everything that is not the actual connection. Those. if the user using the phone and through the telecom operator’s channels receives, quote,
...reference, entertainment and (or) other additionally paid information...", gets the opportunity "... to participate in voting, games, competitions and similar events...,
Then he, the user, receives a content service. And it, in turn, being provided with the participation of third parties, falls under the addition of paragraph 5 of Article 44 of the Federal Law “On Communications”, which prescribes a mechanism for protecting the consumer by:
- firstly, the possibility of creating, at his request, a separate account to pay only for content services;
- secondly, the requirement to obtain explicit consent to receive such services;
- thirdly, about comprehensive information, including prices and names of suppliers, about these services before obtaining consent.
Another addition, established by 229-FZ, to paragraph 5 of Article 54 of the Basic Law, states that services provided in violation of any of the above are not subject to payment. And finally, Article 68 of the main communications law is supplemented by paragraph 8, which directly indicates the operator’s responsibility for the implementation of Article 44 (see above).
Let’s summarize the legislative information, projecting the rights and responsibilities spelled out in it onto the practical side of life.
If the user consciously wants to become a consumer of content services, then you can secure your account for paying for communications by declaring your intention to open a separate content account to cover the costs of mobile subscriptions and SMS from short numbers. If it is exhausted, funds intended for regular conversations and SMS will not be affected.
For telecom operators Beeline and TELE2, this action is automated and is carried out by sending a USSD request, *110*5062# and *160#, respectively. Sets of commands are also provided for replenishment and checking the balance.
Megafon and MTS require a personal appearance at the office and presentation of a passport, and one must understand that regardless of the method of expression of will, the very fact of opening an account confirms voluntary consent to receive content services, and strictly speaking makes it unnecessary to inform about the details (in including price) of the same mobile subscription.
How to return money from number 5151
If it does happen that an inexplicable loss of money from a mobile account is discovered, you need to try to remember if you received any annoying SMS message from number 5151, for example, with an offer to find out the most accurate weather forecast or check your watch with the London Observatory?
Wasn't the answer "yes" sent to him?
Or maybe, in the heat of Internet surfing, a phone number was entered to obtain a registration code on some little-known but attractive resource?
Services for checking the availability of paid services on number 5151
In order not to speculate, you need to use the service (and every operator has one) to inform you about the availability of paid services tied to your number, including subscriptions to number 5151
The most informative is access through the web interface of your personal account, and in the absence of the Internet or the desire to use it, the good old USSD request will help.
Megafon - *583#, Beeline - *110*09#, MTS will inform you about this by command *111*919#, TELE2 - *189#
If the acquired knowledge shows that there are subscriptions, and money is quickly debited from the account because of this, you should not hesitate. Using the same tools, you need to disable the subscription, and the debiting of money will stop.
This is done using your personal account and personal assistance services by calling the support service. The USSD commands indicated here will also allow you to select the desired command - “disable”.
Also, a quick cure for a paid subscription, when the user receives an SMS about activating this service, will be a response message consisting of the word stop (or STOP).
Refund of spent funds
Losing money on an unnecessary paid subscription, by accident, through negligence or ignorance, and even more so due to someone’s selfish intent, will certainly prompt the restoration of justice. I want to get back what was lost because of number 5151, but that’s the difficulty. As already mentioned, from the point of view of the operator, namely, we pay him, and it is to him we will go with a claim, the user himself, voluntarily, even if not consciously, but voluntarily committed actions that led to the activation of a paid subscription, and, as a result, to write off funds.
Therefore, they are unlikely to return the money voluntarily, without a fight. And in view of the fact that the burden of proving compliance or non-compliance with the same Federal Law No. 229 lies on the party making a claim for the loss incurred, you need to understand what can be stated as evidence. It’s unlikely that any of us keep print screens of every manipulation with the phone, and it’s unlikely that the warning about the paid service is difficult to read because it’s printed in gray font on an even grayer background will serve as a weighty argument.
What has been said, of course, does not mean that there is no need to try, it is absolutely necessary, and the Internet is replete with stories about successful disputes. Sometimes, in order to avoid image losses, in mass cases when the problem of paid subscriptions becomes public knowledge and is discussed on social networks, operators meet halfway and restore the status quo of the wallets of their subscribers who suffered from their ignorance and inattention.
Knowledge is never superfluous, this is an axiom, and this also applies to the security of your own money. Having an idea about the structure of paid subscriptions, including to number 5151, about working short SMS numbers for someone else’s benefit, it is easier to navigate, easier to avoid mistakes, and more likely not to regret the lost money and time. We will be careful when pressing buttons, entering our data and phone numbers, and, for sure, there will be a few fewer disappointments in life associated with mobile communications.