received
fee 36%

Good afternoon. In accordance with:

LIST OF TECHNICALLY COMPLEX PRODUCTS

1. Light aircraft, helicopters and aircraft with an internal combustion engine (with an electric motor)2. Passenger cars, motorcycles, scooters and vehicles with an internal combustion engine (with an electric motor) intended for driving on public roads3. Tractors, walk-behind tractors, motor-cultivators, machines and equipment for agriculture with an internal combustion engine (with an electric motor)4. Snowmobiles and internal combustion engine (electric motor) vehicles specifically designed for travel on snow5. Sports, tourist and pleasure vessels, boats, boats, yachts and floating transport vehicles with an internal combustion engine (with an electric motor)6. Navigation and wireless communications equipment for home use, including satellite communications, having a touch screen and having two or more functions7. System units, stationary and portable computers, including laptops, and personal electronic computers8. Laser or inkjet multifunction devices, monitors with digital control unit9. Satellite television sets, game consoles with a digital control unit10. TVs, projectors with digital control unit11. Digital photo and video cameras, lenses for them and optical photo and film equipment with a digital control unit12. Refrigerators, freezers, washing machines and dishwashers, coffee machines, electric and combined stoves, electric and combined ovens, air conditioners, electric water heaters with an electric motor and (or) microprocessor automation

This concerns the possibility of replacing goods after 14 days.

Regarding the return of goods that do not meet some criteria, BUT are in working order:

LIST OF NON-FOOD GOODS OF GOOD QUALITY, NOT SUBJECT TO RETURN OR EXCHANGE FOR SIMILAR PRODUCTS OF OTHER SIZE, SHAPE, DIMENSIONS, STYLE, COLOR OR COMPLETE COMPLETES

1. Goods for the prevention and treatment of diseases at home (sanitary and hygiene items made of metal, rubber, textiles and other materials, medical instruments, instruments and equipment, oral hygiene products, spectacle lenses, child care items), medicines (as amended by Decree of the Government of the Russian Federation dated October 20, 1998 N 1222)

2. Personal hygiene items (toothbrushes, combs, hairpins, hair curlers, wigs, hairpieces and other similar products) (clause 2 as amended by the Government of the Russian Federation of October 20, 1998 N 1222)

3. Perfume and cosmetic products

4. Textile goods (cotton, linen, silk, wool and synthetic fabrics, goods made from non-woven materials such as fabrics - ribbons, braid, lace and others); cable products (wires, cords, cables); construction and finishing materials (linoleum, film, carpeting and others) and other goods sold by the meter (clause 4 as amended by the Decree of the Government of the Russian Federation of October 20, 1998 N 1222)5. Sewing and knitted products (sewing and knitted linen products, hosiery products)6. Products and materials in contact with food, made of polymer materials, including for single use (tableware and kitchenware, containers and packaging materials for storing and transporting food products)7. Household chemicals, pesticides and agrochemicals (as amended by Decree of the Government of the Russian Federation of October 20, 1998 N 1222)8. Household furniture (furniture sets and sets)9. Products made of precious metals, with precious stones, made of precious metals with inserts of semi-precious and synthetic stones, cut precious stones10. Cars and motorbikes, trailers and numbered units for them; mobile means of small-scale mechanization of agricultural work; pleasure boats and other household watercraft

electrical appliances and instruments; household radio-electronic equipment; household computing and copying equipment; photo and film equipment; telephones and fax equipment; electric musical instruments; electronic toys, household gas equipment and devices (as amended by Resolutions of the Government of the Russian Federation dated October 20, 1998 N 1222, dated February 6, 2002 N 81)12. Civilian weapons, main parts of civilian and service firearms, cartridges for them (clause 12 introduced by Decree of the Government of the Russian Federation of October 20, 1998 N 1222)13. Animals and plants (clause 13 introduced by Decree of the Government of the Russian Federation of October 20, 1998 N 1222)14. Non-periodical publications (books, brochures, albums, cartographic and musical publications, sheet art publications, calendars, booklets, publications reproduced on technical media)

What is your situation?

received
fee 18%

Good evening.

Based on clause 47 of the Government of the Russian Federation of January 19, 1998 N 55 (as amended on October 4, 2012) “On approval of the Rules for the sale of certain types of goods, the list of durable goods that are not subject to the buyer’s requirement to provide them free of charge for the period of repair or replacement of a similar product, and a list of non-food products of good quality that cannot be returned or exchanged for a similar product of a different size, shape, dimension, style, color or configuration" (as amended and additionally effective from 01/01/2013)

47. Household radio-electronic equipment, communications equipment, computing and copying equipment, photographic and film equipment, watches, musical products, electrical household appliances, cars and tools, household gas equipment and devices, other technically complex household goods Before delivery to the sales floor or to the point of delivery, purchases must undergo pre-sale preparation, which includes: unpacking the goods, removing factory grease, dust, shavings; inspection of the goods; checking the completeness, quality of the product, the availability of the necessary information about the product and its manufacturer; if necessary, assembly of the product and its adjustment.

then the drill can be considered a technically complex product. But when a question arises, you can always conduct a commodity examination. Who are you - a consumer or a seller?)

Chat

Makarov Pavel

Lawyer, St. Petersburg

Free assessment of your situation

1082 replies

699 reviews

Hello.

I can tell you from experience: drill-drivers and other similar electrical appliances are technically complex products.

There is no point in conducting a commodity examination.

I’ll tell you from experience: drill-drivers and other similar electrical appliances belong specifically to technically complex goods. There is no point in conducting a merchandising examination.

Magomedov Raul Kamilovich

A smart, competent answer... everything is clear to the client and there is no need to waste time and money!

Hello.

In Decree of the Government of the Russian Federation of November 10, 2011 N 924
“On approval of the list of technically complex goods”, a battery-powered drill is not indicated, but in the Decree of the Government of the Russian Federation of January 19, 1998 N 55 “On approval of the Rules for the sale of certain types of goods, a list of durable goods that are not subject to the buyer’s requirement for free provision of for the period of repair or replacement of a similar product, and a list of non-food products of proper quality that cannot be returned or exchanged for a similar product of a different size, shape, dimension, style, color or configuration"

It's on the list:

11. Technically complex household goods for which warranty periods are established (household metal-cutting and woodworking machines;

So if you want to exchange such a drill for another without visible damage to the drill (you didn’t like the color, dimensions, etc.), then this will be difficult to do.

All the best

received
fee 46%

Hello!

According to clause 3.101 and appendix “K” to GOST R IEC 60745-2-2-2010 “Hand-held electric machines. Particular requirements for screwdrivers and impact wrenches,” cordless screwdrivers are classified as “electric machines.”

In accordance with clause 3.101 and Appendix “K” to GOST R IEC 60745-2-1-2006 “Hand-held electric machines. Particular requirements for drilling and impact drilling machines", cordless drills also apply to "electric machines".

Your product is a technically complex product. In particular, this confirms clause 11 of the list of “goods of good quality that cannot be exchanged...” approved by Decree of the Government of the Russian Federation No. 55. Such a screwdriver cannot be exchanged (and in the absence of a product suitable for exchange, returned) under Art. 25 of the law “on sexually transmitted diseases”, if it is of high quality, but does not suit you according to some parameters.

If your product has any damage, including minor damage - it does not have to be a significant defect - then you can make any demands (return, replacement, repair) under Art. 18 of the law “On ZPP”, not limited to the deadlines established for technically complex goods, because these restrictions are established only for a narrow range of such goods, which your product does not include (see Decree of the Government of the Russian Federation No. 924).

Chat

Plyasunov Konstantin

Global law firm, Moscow

2627 replies

678 reviews

Dear Olga!

Since a cordless drill/screwdriver belongs to electrical household machines and devices, it is a technically complex product. There is a “List of non-food products of proper quality that cannot be returned or exchanged for a similar product of a different size, shape, dimension, style, color or configuration” (it is mentioned in the Government of the Russian Federation No. 1222 of October 20, 1998 and No. 81 of February 6, 2002) . It, among other things, in paragraph 11 of the List, mentions household electrical machines and appliances:

11. Technically complex household goods for which warranty periods are established (household metal-cutting and woodworking machines; electrical household machines and devices; household radio-electronic equipment; household computing and copying equipment; photo and film equipment; telephones and fax equipment; electric musical instruments; electronic toys, household gas equipment and devices).

Thus, in Russia, according to the law, not a single technically complex device of proper quality can be handed over to the seller.

If your drill has any damage, defect, i.e. is already a product of inadequate quality, then you, according to Art. 18 of the Law “On Protection of Consumer Rights”, has the right to refuse to execute the sales contract and demand a refund of the amount paid for such goods or make a claim for it replacement for goods of the same brand (model, article) or for the same product of another brand (model, article) with a corresponding recalculation of the purchase price within fifteen days from the date of transfer of such goods to the consumer. After this period, these requirements must be satisfied in one of the following cases:

Detection of a significant defect in the product;

Violation of the deadlines established by this Law for eliminating product defects;

Inability to use the product during each year of the warranty period in total for more than thirty days due to repeated

eliminating its various shortcomings."

Thus, even if the product you purchased is included in the List of Technically Complex Products, you can exchange it.

In accordance with Art. 18 of the Law “On Protection of Consumer Rights”, you must choose a claim, either a replacement or a refund; only one claim can be made. Next, contact the store with a request for a refund for the product of poor quality/or replacement of the product. It is better to prepare the claim in advance, in 2 copies; on your copy in the store, put the date of acceptance of the claim, registration number and signature of the person accepting it.

In accordance with paragraph 5 of Art. 18 of the Law “On the Protection of Consumer Rights” the Seller is obliged to accept the goods from you and either return the money, or exchange, or prove (through an independent examination) that you are responsible for the defects. The seller is obliged to replace low-quality goods within seven days from the date of presentation of the specified demand by the consumer, and if additional verification of the quality of such goods by the seller is necessary - within twenty days from the date of presentation of the specified demand.

In accordance with the law, after completing the above steps, you must exchange goods of inadequate quality or return your money. In practice, this does not always happen; it often happens that the seller refuses the consumer only on the basis of a quality check (quality checks are carried out by the seller’s employees) or refuses to accept the product at all and asks the consumer to independently conduct an independent examination. In this case (and in the event that the seller conducted an independent examination, the conclusion of which seems doubtful to you and does not satisfy you), you need to apply for an independent examination yourself.

If you have conducted an independent examination and, in accordance with its conclusion, your product has manufacturing defects, then write and hand over to the seller a repeated claim, and include in the list of demands compensation for expenses associated with the examination (if the examination conclusion is in your favor in accordance with paragraph .1 Article 18 the seller is obliged to compensate the costs of its implementation).

If, after the examination, the Seller does not satisfy your request for a refund for the goods or exchange of goods, then you will need to go to court. In fact, going to court for the protection of consumer rights is beneficial, since in court it will not only be about the demands that you presented earlier, but also every day the penalty under the Law “On Protection of Consumer Rights” will grow (Article 23 Law “On the Protection of Consumer Rights”), plus you can receive compensation for moral damage (lately the courts have assessed moral damage quite highly). Alexey Sachenkov

11. Technically complex household goods for which warranty periods are established (household metal-cutting and woodworking machines; household electrical machines and appliances; household radio-electronic equipment; household computing and copying equipment; photographic and film equipment; telephones and fax equipment; electric musical instruments; toys electronic, household gas equipment and devices)

But Article 20 refers to the requirement to provide a similar product during repairs!

Drills and screwdrivers are manufactured in a wide variety of technical solutions, ranging from completely simple ones - a motor and a pin with an attachment, to technically complex ones with multifunctional purposes. As it was correctly noted here, “complex household goods” must undergo pre-sale preparation, which includes: unpacking the goods, removing factory grease, dust, shavings; inspection of the goods; checking the completeness, quality of the product, the availability of the necessary information about the product and its manufacturer; if necessary, assembly of the product and its adjustment. It seems to me that a drill/driver is displayed on the counter in a factory box, usually sealed by the manufacturer, without pre-sale preparation. Hence, without an expert opinion (which, by the way, the court will definitely do), no judge can accurately determine whether a product is technically complex, because this requires special knowledge, which a lawyer, alas, does not possess. Only a specialist's opinion.

Secondly, when purchasing in a store, you must ask the seller to present a certificate of conformity of the product with the code of the All-Russian Product Classifier, there must be an OKP code, using it you need to check the class of the product, from which it will be clear whether this product is everyday or technically complex.

Please also remember that in accordance with Art. 10 of the Law on the Protection of Consumer Rights: Responsibility of the manufacturer (performer, seller) for inadequate information about the product (work, service) 1. If the consumer is not given the opportunity to immediately receive information about the product (work, service) upon concluding a contract, he has the right to demand from the seller (performer) compensation for losses caused by unjustified avoidance of concluding a contract, and if the contract is concluded, within a reasonable time, refuse to perform it and demand the return of the amount paid for the goods and compensation for other losses. (as amended by Federal Law No. 171-FZ of December 21, 2004) The seller or manufacturer of the goods must provide you with such information.

Classification of household appliances and electronics

Household devices and other electronics are present in every home or apartment today. We are surrounded by technical innovations and inventions, which are quite difficult to do without in the modern world. This includes home and kitchen appliances - vacuum cleaners, refrigerators and TVs, multicookers and coffee makers, microwave ovens, and other electronics - electric shavers, trimmers and mobile phones, tablet devices and so on.

Among this multitude of products, certain groups are distinguished - categories of equipment that have a specific purpose and use. Classes such as household appliances and electronics are just two fundamental groups, which in turn are divided into many more subcategories. At the same time, we should not forget about such criteria as the manufacturer. Today, orders can be made both in stores or hypermarkets, and in online stores. For example,http://panasoniconline.com.ua/ - household appliances and electronics from Panasonic are the best example of this type of service.

Large household appliances for the home. Product types that fall under this category include refrigerators and washing machines, gas or electric stoves, all types of dishwashers and freezers, ice makers and dryers.

Air conditioning equipment. This category of goods includes almost all equipment and other inventions that work in the field of heating or cooling air, water, etc. Thus, climate control equipment includes heating boilers and water heaters, gas and electric boilers, air conditioners and fans, various types of radiators and heaters, humidifiers or dehumidifiers, thermometers and other similar devices.

Small household appliances. This is the widest class of household appliances and electronics, which includes both equipment for the home and for the kitchen or personal care. Vivid examples of such electronics are devices for preparing food (blenders and food processors, multicookers and bread makers), devices for preparing drinks (coffee makers or electric kettles). This also includes equipment for personal care (hair clippers and hair dryers, electric shavers and trimmers, etc.), and for home care (vacuum cleaners and steam cleaners, including irons, etc.).

And, another class of household appliances and electronics is considered to be built-in appliances - hoods and ovens (including refrigerators and microwave ovens), which are built into kitchen walls or other elements in the house. Other types of devices and inventions also belong to one or another type of technology, or are separated into separate small categories - lighting lamps, wall clocks and other products.

The current level of production development has made it possible to equip our homes with a completely new generation of household appliances. Electrical assistants such as vacuum cleaners, floor polishers, dishwashers and washing machines make housework easier. With the help of some models of household electric vacuum cleaners, it is not only possible to reduce the time spent on cleaning an apartment by 2.5-3 times, but also successfully whiten the ceiling, walls, and humidify the air in the room. And washing dishes using a dishwasher will save up to 12-15% of time, and also helps to use water and detergents more efficiently.

In addition, washing dishes in a machine is more hygienic than washing them by hand, and in terms of physical phenomena, the technology of washing dishes in a machine is similar to washing clothes. Modern washing machines with programming capabilities leave housewives more free time; they allow you to automatically fill and drain water, heat it to a given temperature, soak laundry, add the required amount of detergent, wash, rinse and spin. However, there are some difficulties in connecting this type of machine to the electrical and water supply networks.

Modern refrigerators have become more spacious, freeze food easily and quickly, and have special compartments for different types of food. Refrigerators based on the principle of producing “cold” can be divided into two types: absorption and compression. Absorption refrigerators have exceptional consumer characteristics: they are silent in operation, reliable in operation, and relatively easy to repair.

However, their significant drawback is that during operation they consume 3 times more electricity than compression-type refrigerators. The operating principle of absorption-type refrigerators is based on the fact that when a concentrated aqueous solution of refrigerant is heated, it evaporates, taking heat from the refrigerating chamber. To ensure the operation of an absorption refrigerator throughout the year, up to 1400 kWh of electricity is required. During the same time, a compression refrigerator consumes about 400 kWh.

The refrigeration unit of a compression refrigerator forms a closed system filled with refrigerant. The compressor sucks refrigerant vapor from the evaporator and thereby creates low pressure in it. The refrigerant vapor in the compressor is compressed and supplied to the condenser, where, after cooling, it turns into a liquid, which again enters the evaporator and turns into steam.

Kitchen equipment sets are increasingly complemented by microwave ovens, electric coffee makers, mixers, juicers, meat grinders, etc. For cooking, household electric heating devices such as floor (and tabletop) electric stoves, electric frying pans, electric kettles, electric saucepans, and electric kebabs are increasingly used.

An electric stove is the most versatile cooking appliance. This is a permanently installed device equipped with burners and an electric frying cabinet. Cooking is done on the burners in stove-top dishes; in the electric frying cabinet - baking of flour products, frying, stewing of vegetables and meat. The electric stove burner functions as a heater. Electric stoves use three types of burners: cast iron, tubular, and pyroceramic.

The shape of the working surface of the burner is usually round, and the diameter can be 90, 100, 110, 145, 180 and 220 mm. The most common burners with a diameter of 145 mm and 180 mm, and the burners with a diameter of 90, 100 and 110 mm are intended for coffee pots. Based on the maximum power of the heating elements, the burners are divided into two groups: normal heating (heating time to operating temperature is 10-12 minutes for cast iron burners and 4-5 minutes for tubular burners), accelerated heating (heating time to operating temperature is 3-6 minutes for cast iron burners and 1-3 minutes for tubular burners).

Accelerated heating burners, depending on the design, are divided into express and automatic burners. An express burner is a burner with accelerated heating to operating temperature due to additionally installed power. Express burners are usually made of cast iron. An automatic burner is an accelerated heating burner that provides automatic carrying out of various technological processes with an independent transition from the heating mode to the specified thermal mode.

The burners are equipped with devices that allow you to regulate either power consumption from 100-350 W (at the minimum setting) or the temperature of the working surface in the range of 100-500 °C. Cast iron burners have two or three spiral grooves into which the filler and heating elements are placed. The filler for the burners is an electrical insulating mass prepared on the basis of talc or periclase. In terms of thermal and electrical insulating properties, the fillers are almost identical, but talc-based fillers have lower mechanical strength.

Tubular burners are made of one-, two- or three-tubular heating elements (TEN), bent in the form of one or several turns of an Archimedes spiral. To improve the thermal contact of the dishes with the heating element, its working surface is made flat. To increase efficiency, a reflector made of stainless steel is installed under the heating element.

Pyroceramic burners are a heating element covered on top with a pyroceramic material: technical ceramic glass or other material. An electric oven oven allows you to make full use of the benefits of electric heating when cooking.

The metal muffle is thermally insulated with fiberglass or mineral wool. The thermal insulation layer is covered with aluminum foil, which in this case acts as a reflector. An air gap separates the aluminum foil and the side walls of the electric stove. The muffle is attached to the front wall, forming a loading window that is closed by a door. A viewing glass is built into the door of the oven, which allows you to monitor the progress of the technological process. Temperature control is carried out by a thermostat.

Microwave ovens are widely used today, which use a completely different method of cooking food than gas or electric stoves. Microwave ovens use the energy of ultra-high frequency electromagnetic oscillations, or microwave waves, generated by a magnetron. Foods prepared in microwave ovens do not burn, completely retain vitamins, are not dehydrated or fried, and the cooking process itself is much faster than, for example, on a gas stove. At the same time, the microwave oven does not heat up, does not emit any combustion products, and the air in the kitchen remains fresh and clean. In addition, cooking in a microwave oven can significantly reduce the use of fat, which is often an important condition for dietary nutrition.

When using microwave ovens, precautions must be taken: it is not recommended to use sealed containers for cooking food; plastic bags must be opened or pierced before cooking food in them. Do not use metal utensils, foil, newsprint, or paper napkins containing synthetic materials.

When preparing or heating liquid dishes and foods, you need to stir them. Peeled foods, such as potatoes or tomatoes, must be pricked before microwaving.

Of course, mastering the art of cooking delicious food in a microwave oven requires experience. Therefore, you need to approach your work creatively. When preparing dishes, a heat-resistant glass pan is used. Its capacity can be 0.5 -2.5 liters. This pan is produced specifically for use in the microwave oven. In addition, makitra (ceramic pot) and glass ceramic plates can be used for cooking in microwave ovens.

Infrared radiation is increasingly being used for heat treatment of products. Its use reduces the duration of heat treatment processes, energy costs, and technological losses of the product. The essence of the infrared method of heating food products is that the energy imparted to the product by radiation is released in the form of heat not only in the surface layer of the product, but also inside it, as a result of which the processing time of the product is reduced by 40-50% for meat and by 30 % for fish, and the biological value of the product does not deteriorate. Specialized devices for cooking food using infrared radiation include electric grills, electric kebabs, and electric toasters. The use of infrared radiation for heat treatment of a product makes it possible to reduce the duration of heat treatment of the product, conduct the process without the use of fats, which is important for dietary nutrition, and at the same time obtain a product with improved taste.

Capacitive devices for heating liquids include electric juice cookers, electric steamers, electric fryers and general-purpose electric pans (express pots, rice cookers, slow cookers). Household electric pans have become widespread due to their ease of operation, cost-effectiveness and high quality of the prepared product.

Electric meat grinders, coffee mills or electric coffee grinders, electric coffee makers, electric juicers, electric beaters and mixers are widely used for food processing.

Electrical appliances for direct heating of water, both without its accumulation, and for heating containers with water, have also become widespread in everyday life. In such devices, water is brought to a temperature of 60-100 °C. These are portable devices for heating and boiling small quantities of water, for example, electric kettles, electric samovars, electric jugs, instantaneous electric water heaters and capacitive (non-flowing) electric water heaters.

In principle, all devices for this purpose are designed in the same way; the difference exists only in the design features and functional purpose of each of them. Various types of electric kettles, samovars, coffee pots have a container for heated water, in the lower part of which there is a heating element - a tubular electric heater of one form or another. Tubular electric heaters are sealed, usually have a very high degree of protection, are reliable, and safe to use. A tubular electric heater is a thin-walled metal tube containing a coil of wire with a very high resistivity. You should be especially careful with household appliances that use tubular electric heaters, since a malfunction associated with the failure of this electric heater eliminates the possibility of repairing the entire device.

First of all, you should not forget that devices intended for heating water can only be connected to the electrical network when they are filled with water to at least one third of their volume, otherwise the heating element may burn out.

You should not completely pour out all the water from the electric kettle until it has cooled down or while it is plugged in, and you should not pour or add cold water into a heated kettle, as this may cause the spiral to fail.

Electric heating devices for heating residential premises have become widespread relatively recently. They have certain advantages over other types of heating, since they are simple and safe to use, compact and hygienic, and when used, it is easy to automate the microclimate control of each room. Today in world practice there are three types of electric heating: full, additional and combined. With full heating, all heat losses of the building are compensated by electric heating devices, with combined heating, the main part of the heat losses is covered by centralized heating systems, and additional electric heating is a type of combined heating and is used in the off-season, when central heating does not work, or when the outside air temperature drops below the design one in addition to the centralized one.

With the development of technology, the problem of air purification is becoming more and more acute. The solution to this problem includes three main areas: combating sources of pollution, ventilation and environmental improvement, and air purification using air conditioning.

Household above-slab electric air purifiers help prevent contamination of walls, ceilings, curtains, and furniture with grease particles and soot that are formed during cooking, as well as reduce the amount of harmful products of incomplete combustion of gas and the unpleasant smell of burnt food.

To create favorable conditions in residential premises, household air conditioners are used, which reduce or increase the air temperature in the rooms, dehumidify the air and clean it of dust. The air conditioner can automatically maintain a set temperature, ventilate the room, change the speed and direction of air flow, as well as air exchange with the environment.

Electric irons and dryers have become commonplace. Modern irons are equipped with thermostats that automatically maintain the temperature on the soleplate of the iron necessary for ironing certain types of fabrics, as well as steam humidifiers that allow you to iron fabrics without pre-moistening. In addition, the iron can be weighted and also have a sprinkler.

It is recommended to clean the iron at least once every 1.5-2 years to eliminate thin fibers of fabric that get inside the iron through the cracks between the body and the sole. These fibers can clog the thermostat contacts and burn on the soleplate, creating a burning smell. When disassembling the iron, it is recommended to tighten all the nuts inside the iron and clean the thermostat contacts, which can be done by stretching a small strip of fine-grained sandpaper between them. The brown coating that often appears on the working surface of the iron can be removed by wiping it with a damp cloth sprinkled with baking soda, and you can protect the iron from contamination by treating its working surface with paraffin: grated paraffin is poured inside a double layer of material and ironed with a slightly heated iron.

There are also special electrical appliances with a very cozy name: “soft heat devices.” Their purpose is to provide warmth to the human body. These are electric blankets, electric blankets, electric bandages, and heating pads. All of them are shaped like traditional household items, and flexible heating elements are placed inside the devices. To prevent burns, the devices are equipped with thermal switches that limit the surface temperature of the product.

Classification of electrical household goods.

ESTs are classified as technically complex household goods, the operation of which involves the use of electrical energy and its conversion into heat, light, and mechanical energy. Classification: I According to the degree of electrical safety: 0 class: electrical/non-electrical. provided by electrical insulation; they do not have a grounding device. 01kl: provision using the basic insulation with grounding device, cat. located on the outside. 1kl: the grounding device is located inside. 2kl: reinforced insulation. 3rd grade: devices operating at voltages below 42 volts. II Depending on the climate. operating conditions: moderate climate; cold climate -HL; tropically humid –TV; trope. raw - TS; trop-ii –T; for any climate –0. Sh. Depending on the compactness, ease of transportation and use: manual; portable; stationary. IV.For purpose: 1. Wires and cords: Wire: Number of wires: single-core; two-core; single-wire; multi-wire. Flexibility: normal; flexible; very flexible. Depending on the design: they consist of insulated and non-insulated cores. Depending on the insulation: winding; shell; braid Purpose: installation; reinforcement; winding; bells. Cord: two or more flexible insulated conductors (made of copper) used to connect the device to the electrical outlet. network. There are: elongated; connecting. 2. Electrical installation items: for installation, electrical wiring, devices, electrical. overload and short circuit protection short circuits – cartridges (plastic, ceramic, porcelain). – switches, switches. – plugs (plugs, sockets). - circuit breakers. 3. Electric lamps: according to the operating principle: - incandescent lamps; halogen, etc. 4. Lamps: (ceiling, wall, table, decorative). 5. Electrical appliances and electrical machines: - Refrigerators: by design (by the method of obtaining cold); by type; by number of cameras; by degree of automation; by capacity (liters of water); according to the degree of comfort; by temperature mode (*). Washing machines: according to the shape of the tank; according to the number of tanks; by functions performed: cm (without spin); smr (manual spin); SMP (semi-automatic); sma (automatic). by capacity; according to the method of activation of the washing solution: activator; drums by the presence of heating; according to the degree of mechanization and degree of comfort. 6. Devices for cleaning and creating a microclimate: Vacuum cleaner: by design; by form; by method of operation; according to the degree of comfort. 7. For cooking and heating food: zł/stove; grill; kebab maker

Electrical household goods are divided into groups according to their intended purpose:

Wires, installation cords, connecting and electrical installation products;

dd - light sources, household lamps;

Household electrical machines and appliances;

Electromechanical tools and machines for mechanization of household work;

Transformers, instrumentation, chemical current sources.

According to the type of protection against electric shock, electrical goods are divided into classes: 0.01, 1, 2, 3.

Class 0 devices have working insulation, when damaged, voltage appears on the device body. Electrical appliances of class 0 should only be used in dry rooms where the floor and walls do not conduct electricity. Electrical appliances of class 3 are the safest, since they are powered from a safe voltage (12,36,42V).

According to the degree of protection from moisture, household electrical appliances can be of the usual design, splash-proof, drip-proof and waterproof.

According to operating conditions, electrical appliances are divided into those operating without supervision (refrigerators) and those operating under supervision (vacuum cleaners).

According to the operating mode - with short-term, intermittent and long-term mode.

According to the installation method, electrical household goods are divided into portable and stationary.

According to climatic design: electrical appliances for operation in temperate climates (U), moderate and cold (UHL), as well as in any climate (B), except cold (O).

The main part of household electrical appliances are electric heaters, which are made from a conductor with high resistance to electric current (ficrtal and nichrome alloys are most often used).

Classification:

According to the design of the heating element:

1) open - the spiral is placed in open insulation grooves;

2) protected - the spiral is pressed into the insulating mass of the grooves;

What applies to household appliances that cannot be returned to the store?

If defects in the product are discovered after the expiration of the fifteen-day period, the consumer has the right to claim only warranty repair of the product or a proportionate reduction in its price. The repair period should not exceed 45 days. Upon completion of the repair, you should take a document stating exactly what defect was eliminated. If repairs take more than 45 days, or significant defects are found in the product, then the consumer has the right to demand a replacement of the product or a refund for it. The same right arises in the event that the product cannot be used during each year of the warranty period in total for more than thirty days due to repeated elimination of its various defects.

Electrical household machines and devices list 2018

Download a sample claim What is not a technically complex product and cannot be returned? In addition to technically complex products, there are a number of products that are also included in the list of products that cannot be returned or exchanged. In particular, the following quality products cannot be exchanged or returned to the store within a 14-day period:

• Personal hygiene products;
• Perfumes and cosmetics;
• Medicines;
• Books and other periodicals;
• Weapons, self-defense items;
• Furniture;
• Plants;
• Animals and so on.

At the same time, the buyer must remember that this law deals with the impossibility of delivering goods of proper conformity to the store, while defective products are required to be accepted back, exchanged, or refunded.

We present a list of technically complex goods, including household products

The list of technically complex goods includes:

• A vehicle based on an electric motor or internal combustion engine.
• Floating transport created on the basis of an electric motor or internal combustion engine.
• Aircraft created on the basis of an electric motor or internal combustion engine.
• Equipment and machines intended for use in agriculture and made on the basis of an electric motor or internal combustion engine.
• Wireless communication and navigation equipment for household needs. Their design usually includes a touch screen, with which you can perform more than two functions.
• A vehicle designed to move on snow and powered by an electric motor or internal combustion engine.
• Inkjet or laser devices with many functions.
• Stationary computers, processors (system units) and portable devices.

Technically complex products that cannot be returned

Many questions arise when returning technically complex goods, the definition of which is given in paragraph 2 of Article 475 of the Civil Code of the Russian Federation. According to it, the definition of technically complex goods includes the following categories, defined in Decree of the Government of the Russian Federation No. 924:

• aircraft equipped with engines and vehicles intended for movement on roads or snow;
• agricultural equipment and motorized vehicles;
• watercraft equipped with an engine;
• navigation and communication devices used in everyday life, and computing equipment;
• devices with a digital control unit;
• household appliances equipped with an electric motor or microprocessor.

Returns and exchanges of these groups of goods require special conditions.

List of technically complex household goods

Paragraph 1 of this article describes the conditions for return or exchange: not used; the presentation and packaging of the product have been preserved; labels and factory seals are present; Receipts confirming the purchase are available. Electrical household machines and appliances list 2018 This is regarding the possibility of replacement after 14 days Regarding the return of goods that do not meet some parameters, BUT are in good working order: LIST OF NON-FOOD ITEMS OF PROPER QUALITY, NOT SUBJECT TO RETURN OR EXCHANGE FOR A SIMILAR PRODUCT OF OTHER SIZE, SHAPE, SIZE, FA SONA, COLORS OR SETUP 2. Personal hygiene items (toothbrushes, combs, hairpins, hair curlers, wigs, hairpieces and other similar products) (p. List of technically complex goods that cannot be returned in 2018 Very often, sellers take advantage of the illiteracy of their customers for profit.

Technically complex products cannot be returned in 2018

• 1 What applies to technically complex goods that cannot be returned?

• 1.1 Return of technically complex goods - consumer protection law
• 1.2 Money for a technically complex product of inadequate quality - how to return it?
• 1.3 Returning technically complex goods to the store within 14 days

• 2 What is not a technically complex product and cannot be returned?

What applies to technically complex goods that cannot be returned? In fact, Article No. 25 talks about the prohibition of returning technically complex products of proper quality. It follows that it is still possible to return a similar product that is defective. But first, it’s worth finding out what is included in the list of these products.

Forbidden

Important

If, based on the results of a quality check, a dispute arises between the Seller and the consumer about the causes of defects in the goods, the seller is obliged to conduct an examination of the goods at his own expense. The consumer has the right to be present during the examination (which he must inform the seller about) and, in case of disagreement with its results, to challenge the conclusion of such examination in court. If the examination establishes that the defects of the product are manufacturing, the seller must satisfy the consumer’s demand.

If the examination establishes that the defects in the product are operational, the consumer is obliged to reimburse the seller for the costs of carrying out the examination. The examination is carried out by an accredited expert; based on the results of the examination, an expert opinion is drawn up.

List of technically complex goods. law on technically complex goods

Repairs must be carried out within the period established by law, otherwise penalties and fines may be imposed on the seller. It is up to the consumer to decide which option is preferable to choose. If the buyer wants to exchange a certain technically complex product of inadequate quality, but the required product is not available, the store can provide it after receipt. If the seller violates the deadlines for return, exchange or elimination of defects, he may be held liable.
These issues must be taken very seriously. After all, these are your rights and your money.

List of technically complex goods

• medicines, medical supplies and personal hygiene items, ophthalmic lenses and baby food;
• products used for personal hygiene, perfumes and cosmetics;
• woven and non-woven materials sold by the meter;
• underwear and hosiery;
• disposable tableware and plastic containers for food products;
• household and agricultural chemicals;
• household furniture;
• jewelry and precious stones;
• auto and motorcycle equipment, cultivators and watercraft;
• civilian weapons and ammunition;
• technically complex products;
• plants, animals and printed publications not related to periodicals.

Information Products from this list cannot be returned unless there are quality claims.
Super complex equipment This list includes:

• helicopters and light aircraft,
• cars, motorcycles,
• tractors, other special equipment with engines,
• sports boats, snowmobiles, motor boats.

• system units, laptops,
• monitors, printers and MFPs,
• equipment for broadcasting satellite TV,
• game consoles, TVs,
• photo and video equipment.

Also in the list of technically complex products you will find:

1. washing machines and dishwashers,
2. refrigerators and electric stoves,
3. ovens and coffee machines,
4. electric water heaters and air conditioners.

Since the list was compiled, it has been supplemented more than once; new products have been added to it.

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