If a person believes that the housing and communal enterprise is violating the rules or not fulfilling its duties, then in this case the person can call the 24-hour hotline number. With the help of such a call, you can file a complaint, which will then be considered by the Prosecutor General's Office. With the help of our article, you will learn about why a hotline is needed and what the main numbers are for solving housing and communal services problems.
Main hotline numbers for housing and communal services
Today there is a large number of hot numbers of housing and communal services, with the help of which you can file a complaint against employees of a housing and communal enterprise. The reasons for filing a complaint may be different - it may be incorrect provision utilities, delayed payments, inflated prices for housing and communal services, and so on. It should be understood that there is not one, but several federal housing and communal services numbers. Various regions can create their own emergency lines to solve utility problems. Most housing and communal services numbers are toll-free, and you can use them to complain about utilities around the clock. There are similar services not only in Russia, but also in Ukraine, Belarus, and so on.
Let's list the main telephone numbers of housing and communal services hotlines:
- 8 800 700 88 00 is the direct hotline of the Accounts Chamber of the Russian Federation. This phone is federal, so residents of all regions of Russia can call it. You can call the Accounts Chamber on such issues - inflated tariffs, failure of employees of housing and communal services enterprises to fulfill their obligations, and so on. This phone number is the main one, and you can call it from 9 a.m. to 6 p.m. (no weekends). If the hotline employee considers that your case is worthy of consideration, then after your request a complaint will be drawn up and sent to the Prosecutor General's Office for verification.
- 8 800 700 89 89 is a direct hotline of the Fund for Assistance in Housing and Communal Services Reform (FSR Housing and Communal Services). This phone is federal, so all residents of Russia can call it. FSR Housing and Communal Services is a state organization that is competent to consider such complaints - incorrect calculation of mandatory monthly payments, refusal of housing and communal services organization employees to fulfill their obligations, delay in payment receipts, and so on. After filing a complaint, FSR housing and communal services employees must conduct an investigation, and if violations are discovered, FSR may go to court to protect the rights of the affected person.
- +7 495 777 77 77 is a Moscow service hotline that deals with housing problems. After the call, you must select the type of complaint - after that you will be switched to an operator who deals with problems of your type. This number is valid only in the Moscow region.
- +7 812 576-24-25 and +7 812 576 24 28 are the numbers of St. Petersburg services that deal with housing and communal services problems. During the call, you must select the question that interests you; after that you will be switched to the operator you need. It makes sense to call this number only for residents of the Leningrad region.
- 8 800 700 89 89 is federal Service, which advises citizens on saving issues. You cannot make a complaint using this number, but you can use it to find out how to save on electricity, heating, water, gas, and so on. All residents can call it Russian Federation.
Conclusion
Now you know what a 24-hour housing and communal services hotline is. Let's summarize. If a person believes that employees of a housing and communal services enterprise have treated him unfairly (inflated tariffs, failure to fulfill their obligations, delayed payments, and so on), then in this case he can file a complaint. You can file a complaint using the housing and communal services hotline. Federal hotlines for filing a complaint are the number of the Accounts Chamber, the number of the Federal Social Service for Housing and Communal Services, and so on. There are also regional emergency lines with which you can file a complaint against housing and communal organizations (they operate in all major cities). There are lines that provide advice to citizens on the provision of services and savings.