This article explains in detail why you need a warranty for headphones, and everything you need to know about it. Headphones are an accessory, a mini headset through which you can listen to information.

Warranty service is provided by any company when purchasing goods, it also applies to headphones, however, many equate such a purchase to underwear; if the product has been used, the sellers answer that it cannot be returned or exchanged. If there is no warranty card, then many organizations offer to use their after-sales service.

All products must have warranty service for 2 years, but this figure also depends on the purchase amount, since headphones for one hundred rubles will not have a warranty card. The period during which the product is subject to free servicing begins from the date of purchase of the product for use.

All organizations say that their products cannot contain manufacturing defects, that the products are certified and tested in production:

• Based on the Consumer Rights Act, we see;
• That the buyer has every right to request a replacement of the product if a defect is discovered within 12 days from the date of purchase.
• Request a discount or price reduction for a defective product.
• Eliminate the cause of the breakdown at the expense of the organization that sold this product.

Demand a full refund for a defective product.

• Obligations on the part of the seller;
• IN mandatory accept low-quality products from the consumer.
• Offer to attend the examination of the product.

Warn that if the examination shows that the breakdown was caused by the buyer, then he will have to pay for this procedure out of his own pocket.

Based on the law, deadlines for filing a complaint are established, equivalent to guarantee periods, if any. It is important to keep all cash receipts and coupons in order to avoid unforeseen circumstances in the future.

There are purchases of inexpensive origin, so there can be no question of warranty periods. But the Consumer Rights Act has revised this function by introducing the so-called reasonable period. If the store issued a coupon, then the expiration date is excluded directly from it.

When the goods went to service maintenance, the guarantee increases by exactly the same number of days as it was in the service; accordingly, the date and seal of the organization must be affixed to the coupon. Therefore, when issuing a repaired product, they must provide a document indicating:

1. Date, month, time of contacting the service center.
2. The date of receipt of the model is issued against the signature of the consumer.
3. Information about the cause of the breakdown, what parts were replaced, etc.

Based on the detected defect with the headset, you should take the packaging, purchase receipt and go to the store where the product was purchased. Based on Article 18 of consumer rights, employees of the organization must replace the product, but most enterprises send it to a service center, where in most cases they say that the breakdown occurred due to misuse headphones. Stores do this for a purpose good rating store, and so as not to be at a disadvantage when replacing a product or getting a refund. Based on Article 18, you can legally demand respect and fulfillment of your rights.

Looking from the legal side, this model is technically complex. It has a number of exceptions, such as exchange is possible even after two weeks from the date of purchase:

• If there is a drawback that is significant in terms of use.
• If the seller violates the deadlines for troubleshooting. That is, your headphones were accepted at the service center and not returned to the agreed location. early date, citing that there was a lot of work, they didn’t have time, etc.
• If the product cannot be used for a month, at least once a year. This option is possible if the sold product has been repeatedly repaired, with replacement of parts and soldering.

A person has every right to exchange for the same headphones, or choose ones with similar characteristics, even with an additional payment, if required.

Please note that sellers use a variety of tricks to sell a product. The same applies to replacements of poor quality, referring to paragraphs of the Government of the Russian Federation 55. Technically complex goods are subject to return and exchange within a 14-day warranty period, due to the requirements for the position of the general list of goods turnover. Delivery must be accompanied by the provision of the necessary documentation, cash receipt and a service ticket. The product must be in proper condition, in accordance with the type of transaction. And if you find any discrepancy with the declared model, you will immediately contact the store.

In this article, you learned why you need a warranty on headphones. If you have any questions or problems that require the participation of lawyers, then you can seek help from the specialists of the Sherlock information and legal portal. Just leave a request on our website and our lawyers will call you back.

Editor: Igor Reshetov

By law, the application must be considered within three working days. Upon expiration of the period for consideration of the application-claim from the buyer, the store must:

• Or exchange the headphones for similar ones, but without the defect. If there are no such items in the store at the time of return, then return the money to the buyer.
• Offer headphones of a different brand and recalculate the cost of payment.
• Reduce the cost of headphones purchased by the buyer due to identified defects.

After submitting an application from the buyer, store employees can send the headphones for examination to determine the cause of the defects. This may take more than three days.

Returning headphones

You cannot exchange for other headphones with an additional payment of the difference in cost, since the headphones belong to the category of technically complex household goods that are subject to a warranty period. It is possible only if the headphones have some shortcomings. These may include: Defects caused by manufacturing defects.

Defects that the store seller did not warn about. Returning goods to the CSN At the same time, you acquire the right to purchase products in any CSN store for the amount determined by the denomination of the card. Moreover, the buyer’s choice is not limited in any way; you can choose any of the products presented in the catalogue.
The gift card is activated immediately at the time of purchase of the product.

Is it possible to return an item to dns headphones?

But is everything so rosy when returning and exchanging goods in these stores? I bought headphones. I threw out the box, I have the receipt. Can I return them to the store for a refund? Or just a repair? One ear doesn’t sing. If it’s under warranty, they’ll take it in for repairs for a couple of weeks (months), or fix it (which is unlikely), or give you new ones. but you won’t be able to “return” it - firstly, you didn’t save the packaging, and secondly, they are not working. They broke it and now you want money. :gy: Well, that's all - if you bought it in a normal store. Well, that's all - if you bought it in a normal store. We didn’t break them, it’s just that once the ear stopped singing doesn’t mean anything, but as I understand it, this is normal) come with a guarantee. It is unlikely that they will change it right away - they will sort it out.

How to return headphones to the store if you don't like them?

These may include:

• Defects caused by manufacturing defects.
• Defects that the store seller did not warn about.

How to return headphones? Since the headphones are products covered by a warranty, the buyer can: Procedure for returning the headphones back to the store:

• Make sure they meet the store return requirements described in the first section.
• Find all the documents that came with the headphones you purchased.
• Make sure the warranty period has not expired.

Information If the store did not provide you with a warranty card for the purchased headphones and the seller did not say how long they can be repaired, then, according to the Law “On the Protection of Consumer Rights,” the warranty period extends to two years from the date of purchase of the goods.

Legal warranty for headphones

• Properly return the headphones to the dns
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• How to return headphones to the store if you don't like them?
• Returning goods to DNS
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• Return of DNS headphones with guarantee

If they are broken, return them Properly return the headphones to the DNS COLOR OR EQUIPMENT It remains to be determined whether the headphones are a technically complex product 2.

DNS to hand over the goods under warranty

First, a PC is carried out to determine whether there is a defect in the product. An examination is carried out in the event of a dispute about the causes of a deficiency. For example, the seller claims that the flaw is of an operational nature, and you claim that it is of a production nature.

Attention

For now, it’s enough to write a claim and deliver it. If you want to stall for time, don’t give the goods, the seller will respond by mail with a request to provide the goods on a PC and you will play “scribbles”. I have always handed over the goods with a claim, so far there have been no problems. Again: why should the seller spoil your product, if the defect is manufacturing, then he will receive compensation from the vendor.

Important

Sewing and knitted products (sewing and knitted underwear products, hosiery products) 5. Products and materials in contact with food products, from polymer materials, including for single use(tableware and kitchen utensils, containers and packaging materials for storage and transportation food products) DNS Network of digital equipment supermarkets Exactly 24 hours later the money was in the account! And now I want to tell you in as much detail as possible how to behave in case of breakdowns, where to go and what you can count on. The most important thing: don’t worry, don’t freak out, don’t rush.

No one was going to sell you a low-quality product; no one wants a showdown. Cases of manufacturing defects happen to everyone! Politeness - The best way resolve the situation quickly and without conflict.
In other words, the item should look the same as on the store window. When returning, the buyer must also provide a receipt or other document certifying the fact of purchase. Such documents include:

• Payment receipt, which is attached to the check.
• User manual.
• Technical passport.
• Other documents that contain information about the purchased product and its cost, as well as the seller serving at the time of purchase.
• Witness of purchase. This could be someone the buyer knows or the store staff.

Is it possible to return headphones to the store? It is possible if they did not meet one of the criteria listed in the previous section.

How to change headphones under warranty in DNS

In the summer I returned the headphones to them, already at last days guarantee, no repairs, immediately issued a receipt for a refund. I didn’t have any packaging. The message was modified by the user 01/16/2012 at 00:38 All sections A woman’s world Home and family Hobbies Talkers About the site We are expecting a child Hobbies A woman’s world We are waiting for a child Hobbies Talkers Children We are waiting for a child About the site Any use of U-mama materials .ru is possible only with the prior written consent of NKS-Media LLC. The site administration is not responsible for the content of messages published in forums, bulletin boards, reviews and comments on materials.
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• Consumer rights Protection
About the warranty for headphones. I bought headphones, 6 month warranty, after 2 months one speaker stopped working. Can I exchange them under warranty for the same ones? replacement of goods of inadequate quality, exchange of goods Collapse Victoria Dymova Support employee Pravoved.ru Try looking here:

• Is the warranty extended for the duration of the phone being repaired, or for how long is the warranty extended under the Consumer Rights Protection Act? Thank you in advance for your consultation. Best regards, Andrey
• Warranty obligations for tire fitting, warranty period according to law

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Why? Read our article. The content of the article:

• Law on Consumer Protection"
• Is it possible to return headphones to the store?
• Is it possible to return the headphones to the store and get a refund?
• How to return headphones that have defects to the store?

Law “On the Protection of Consumer Rights” According to the Law “On the Protection of Consumer Rights”, the buyer can return an item he does not like (in good condition) in the first two weeks (not counting the day of purchase), if it does not suit:

• Form.
• Dimensions.
• Style.
• Blooming.
• Size.
• Options.

In this case, the item must meet the following requirements:

• Maintain your “marketable appearance”;
• Not to be used;
• Save all components: tags, labels, protective films, box, etc.

The examination of goods is carried out within the time limits established by Articles 20, 21 and 22 of this Law to satisfy the relevant consumer requirements. The consumer has the right to be present during the examination of the product and, in case of disagreement with its results, to challenge the conclusion of such examination in court. If, as a result of the examination of the product, it is established that its defects arose due to circumstances for which the seller (manufacturer) is not responsible, the consumer is obliged to compensate the seller (manufacturer) ), an authorized organization or an authorized individual entrepreneur, to the importer the costs of conducting the examination, as well as the associated costs of storing and transporting the goods. First, find out whether such a warranty period is precisely established.

Legal warranty for headphones

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About the warranty for headphones. I bought headphones, 6 month warranty, after 2 months one speaker stopped working.

Can I exchange them under warranty for the same ones? replacement of goods of inadequate quality, exchange of goods Collapse Victoria Dymova Support employee Pravoved.ru Similar questions have already been considered, try looking here:

• Is the warranty extended for the duration of the phone being repaired, or for how long is the warranty extended under the Consumer Rights Protection Act? Thank you in advance for your consultation. Best regards, Andrey
• Warranty obligations for tire fitting, warranty period according to law

Lawyers' answers (1)

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What is the warranty for headphones in the Russian Federation?

• Re: Headphone warranty #12 05/14/2009 16:42 Once again: a conductor defect may not appear immediately Message from invasion The manufacturer will not accept all headphones with a damaged wire. There are many cases where the headphone wire has been damaged due to carelessness. PS: in case of doubts and controversial situations, you have the right to demand an examination in person. That is why manufacturers rarely give any warranty on the wire.
  We have already talked about the examination. VesperAudioCustom cables for all types of headphones, prof. repair. Custom ear pads.
• Re: Headphone warranty #13 05.15.2009 14:39 If I used the headphones conscientiously, and in most cases even if not, then anyone will go through the woods and no matter how much time passes, at least I will get a free replacement, believe me, I’ve been through a lot .

How to return headphones to the store if you don't like them?

At the request of the seller and at his expense, the consumer must return the goods with defects. In this case, the consumer also has the right to demand full compensation for losses caused to him as a result of the sale of goods of inadequate quality. Losses are compensated within the time limits established by this Law to satisfy the relevant requirements of the consumer Quote: The seller (manufacturer), authorized organization or authorized individual entrepreneur, importer are obliged to accept goods of inadequate quality from the consumer and, if necessary, carry out a quality check of the goods.

The consumer has the right to participate in checking the quality of the product. In the event of a dispute about the reasons for the occurrence of defects in the goods, the seller (manufacturer), an authorized organization or an authorized individual entrepreneur, or the importer are obliged to conduct an examination of the goods at their own expense.

Warranty

Written in Russian? Are there a warranty card, terms of warranty, list of service centers? Secondly, contacting the seller should be written, not oral. Delivery of one copy of the Claim with the selected requirement, retaining the second copy of the same one, but signed by the seller, or sending the Claim by a certified letter with acknowledgment of delivery and a list of attachments to legal address sellers are not only more efficient, but they would also save you time.

Quote: No matter how hard they tried to convince me of this, they called the help desk of their store. Ordinary employees do not make decisions on such issues, so a written Complaint addressed to the manager is exactly what is needed. Often I ask to invite an administrator or someone with a senior position, since I have some knowledge, I allow myself to conduct an oral educational program and argue with him.

Philips headphones warranty period

Re: Headphone warranty #4 05/14/2009 09:53 Are you trying to prove this to me? I agree that in this case the guarantee loses all meaning. But in most cases this is the case. Try presenting the headphones to the seller, maybe he won’t bother and will replace them. By the way, there are a lot of things in headphones that can be broken besides the wire.

VesperAudioCustom cables for all types of headphones, prof. repair. Custom ear pads.

• Re: Headphone warranty #5 05/14/2009 13:20 Message from YuBon Is a broken wire inside the braid a warranty case? not a warranty case if the break occurred due to external influence due to improper use.

  Last edited by invasion; 05/14/2009 at 13:22. Rme HDSPe AIO; Yulong D18.Us: Higara(DIY); Semigor (Mod).Headphones: Audio-Technica ATH-W5000; Sennheiser HD800; Phonon SMB-02.

Warranty period for headphones

Info

If the owner of the product does not have a supporting document, he can contact the seller from whom the product was purchased to confirm the date of purchase. If the date of purchase cannot be determined or verified, the owner will pay for any repairs to the equipment within service center.

Important

The costs of delivering the product for warranty repairs are borne by the owner of the product, except in cases expressly provided by law. When shipping, the owner is obliged to pack the product in such a way as to ensure its safety; if possible, it is recommended to use the original packaging.

In the event that local legislation directly requires the fulfillment of conditions and/or restrictions on the timing or methods of fulfilling obligations, such requirements have direct action and take precedence over other conditions. Disclaimer: Sennheiser is not responsible for product damage, failure, or damage resulting from customer abuse, modification or unauthorized repair, or use other than for its intended purpose.

No guarantees can be given to meet individual customer requirements unless such requirements imply that the products comply with approved government or international standards or specifications.

Warranty period for headphones according to law

In accordance with an excerpt from the “Law...”: “If a warranty period is not established for a product either by the seller or the manufacturer, then, taking into account the provisions of paragraphs 1, 2 of Article 477 of the Civil Code Russian Federation and Article 19 of the Law “On Protection of Consumer Rights”, claims related to defects in goods may be presented by the buyer to the seller or organization performing the functions of the seller, provided that the defects were discovered within a reasonable time, but within 2 years from day of delivery of the goods to the buyer." I note that the product is not cheap - 2804 rubles. for the “plugs”, this is a lot.

Telephone consultation 8 800 505-91-11

The call is free

Headphone warranty

Hello. I bought headphones, the receipt indicated a warranty period of 14 days, after 3 months they stopped sounding (not mechanical damage). They refused to exchange them for others or return the money. Can I request a refund?

As stated above - no. They have fulfilled the period of the issued warranty; beyond this period, the seller is released from the obligation to ensure the operability of the product.

The jbl wireless headphones broke near the microphone. Are they covered under warranty?

Hello, Georgy! You need to look at the warranty card to understand whether this is a warranty case. In addition, you need to understand why such a breakdown occurred.

I want to take the headphones to the store for repair under warranty, but there is no receipt for its purchase, and the warranty card, being inside the box with the headphones, being sealed, was “blank” - without signatures or anything.
Can I give back the headphones with a guarantee, without having a receipt, and are there any other actions in this matter, for example, a refund?

Yes, you can return the goods without a cash receipt in accordance with Art. 18 of the Law "On Protection of Consumer Rights"

I bought headphones with a one-year warranty. A month later, one of the headphones died. I took it to the store, the consultant said that he would send the headphones to a service center, where they would determine whether the sound in the headphones was reduced or not. Later I receive an SMS that the work on my application has been completed and I need to come to the store. She has arrived. The consultant tells me “The headphones turned out to be broken, an examination confirmed this. Do you want a refund?” Money or replace the product?" I asked, "If I replace these headphones with exactly the same ones and the same thing happens with the previous ones, can I get my money back?"
The consultant told me that yes, I can. A similar situation happens a month later with new headphones, I go to the store again. I say I want a refund. The consultant already tells me that 2 weeks have passed and no one owes me anything. I retell the words of his colleague, to which he tells me that no one will definitely return the money to me, but he is already starting to send it to the service center, although before that he said that this could not be done. And I need to demand a year of warranty not from them, but from the manufacturer who established this warranty. Now I have received an SMS that the work on the application has been completed and I need to come to the store. Tell me, is it possible for me to get my money back and if not, is it possible to renew that conversation with the consultant in which he gave a 100% guarantee that the money will be returned to me.

Proving the content of the conversation with the first consultant is completely unnecessary and useless. Just submit a written request for a refund, based on the norm of Art. 18 of the Law of the Russian Federation "On the Protection of Consumer Rights". The money must be returned to you within 10 days. If they don't return it, go to court. You will be able to recover a penalty, a fine in your favor and compensation for moral damage, as well as legal costs and damages.

The conversation will not yield anything, you are not talking in the market, you need a claim based on the norms of the Civil Code for a refund of their cost.

1 earphone stopped working, sent it in for repair under warranty, and was told to wait 45 days. It's been 2 months now and the headphones haven't been returned to me, they say they're at the service center and I have to wait. What should I do if they don’t return them to me?

You should still have documents in your hands - a receipt, an act of handing over the headphones for repair. If the 45th term is violated, you have the right to terminate the contract. I can help you write a claim!

The dog chewed the earphone, there is a guarantee, can I return it?

Of course no. The warranty only covers manufacturing defects!

What is the guarantee that the dog chewed it up?

Unfortunately, this case is not covered by warranty... Please note the types of damage when the buyer can benefit from the current warranty.

Items cannot be returned. Can be repaired under warranty if this case included in the list of guarantees.

The headphones broke 3 weeks after purchase, 2 week warranty.

Based on Part 5 of Art. 477 of the Civil Code of the Russian Federation in cases where the warranty period provided for in the contract is less than two years and defects in the goods are discovered by the buyer after the expiration warranty period, but within two years from the date of transfer of the goods to the buyer, the seller is liable if the buyer proves that defects in the goods arose before the transfer of the goods to the buyer or for reasons that arose before that moment. Compose and send a claim to the seller.

We took the headphones back under warranty because one of the headphones stopped working. Within a month they called from the service center and said that it was mechanical damage. Although the packaging shows that they were not even looked at at the service center. The money was not returned. What should I do?

It's most likely waiting for you here judicial procedure dispute resolution. It will be necessary to appoint a forensic commodity examination in order to determine whether it is defective or mechanical damage. If it is still a defect, then you will be reimbursed for the cost of the headphones, a percentage for the use of your funds, payment for the services of a representative and expert, and state duty. Good luck.

The headphone jack in the phone is broken... the phone is not a year old, it is under warranty, can I get my money back (preferably) or make an exchange.

Good evening. Most likely, no one will return your money, but they can carry out free repairs if the diagnostics recognize this as a warranty case.

You can only count on free warranty repairs.

On November 13, 2018, I sent my phone in for repair under warranty, my headphones broke (not mechanical damage). On December 3, I received a phone with broken headphones, with a piece of paper from the service, which says that everything is fine. The girl consultant at Svyaznoy listened and the headphones still didn’t work. I wrote a complaint on December 5, but after 10 days no one answered me. What laws should I refer to when going to court? And will I get a full refund for the phone or just for the headphones? After all, I didn’t use the phone, since the headphones were included in the kit.

What did you write about the complaint? For a full refund or just for the headphones?

Today I came to the server center to get my headphones repaired under warranty with receipts with all the components, the master began to search but did not find the operation that such a thing was carried out at all, but there is a receipt signed by the seller. Half a year has passed since the date of purchase, but there is no data in the database about the past sale, what to do.

The fact that they did not conduct the sale properly should not worry you. Write a complaint to them if they do not want to accept the product, and send it to them for repair. If they want to refuse, let them do it in in writing. Then you can contact Rospotrebnadzor with a complaint against them.

In December 2017, I purchased headphones in a store with a 1-year warranty from the manufacturer (written on the packaging). In November 2018, both speakers in the headphones stopped working. With a receipt, packaging and headphones with all components, we contacted the store with a request to replace or return the money. However, the seller, after talking with the legal department, said that this is not a warranty case and their program does not allow returns and replacements. She also said that they would still think about what to do and would let me know. What should I do and how long should I wait? I applied on 11/26/18, no applications were filled out. At my request, they wrote on the copy of the check that the application was accepted, dated and stamped.

Write an official application for warranty repair of the product. They will be required to accept the goods for examination, which will determine whether this case is covered by warranty or not. After this, repairs will be made or an official refusal will be sent to you. Be sure to take their receipt on the copy of the application.

Hello! While the warranty has not yet expired, I recommend that you prepare a written claim and take it to the store. You should be given an acceptance mark on the copy. In this case, the period will be calculated. The period for eliminating deficiencies cannot exceed 45 days.

I have this situation. At the beginning of September I purchased headphones, the receipt says that the warranty is 12 months. Both the receipt and the packaging are preserved, there is a stamp. There were no complaints about the headphones, the only thing was that the plug worked a little with malfunctions, periodically the headphones themselves changed the volume, but when removed, the problem was eliminated, so I didn’t pay attention special attention. In November, problems began with one of the speakers, also most likely related to the plug, but now both speakers work poorly and intermittently. I wanted to clarify whether I have the right to contact the store in order to exchange headphones for the same ones that only work, or they will refuse me. And what rights do I have? I would also like to know approximately what costs I could theoretically incur in connection with going to the store. Thanks in advance for your help and advice.

You have the right to contact the store during the entire warranty period. Law of the Russian Federation dated 02/07/1992 N 2300-1 (as amended on 06/04/2018) "On the protection of consumer rights" "" Article 19. Deadlines for the consumer to submit claims regarding product defects 1. The consumer has the right to present the requirements provided for in Article 18 of this Law to the seller (manufacturer, authorized organization or authorized individual entrepreneur, importer) regarding product defects if they are discovered during the warranty period or expiration date. (edited) Federal Law dated 12/21/2004 N 171-FZ) (see text in the previous “edition)” In relation to goods for which warranty periods or expiration dates are not established, the consumer has the right to present the specified requirements if defects in the goods are discovered within a reasonable time, but within two years from the date of their transfer to the consumer, if more long terms not established by law or contract. (Clause 1 as amended by Federal Law dated December 17, 1999 N 212-FZ) ...

Question: is it possible to replace headphones under warranty if one is quieter than the other?

Good afternoon Of course, according to consumer rights law, within 14 days with a receipt. Without breaking appearance and packaging.

Bought wireless headphones. They said the warranty was two weeks. After a week they stopped connecting to the phone, and their charging cord stopped working. They refuse to return the money because it is personal hygiene. What to do?

Hello. Please contact us in writing. Receive a refusal and go to court under the PPA.

Write a complaint that there are shortcomings in the product. You don’t just return it because you don’t like it, but because it’s broken. Must be considered.

Hello, I bought jbl headphones 3 months ago, one stopped working, there is a year warranty, but the seller says that there is nothing he can do, contact the manufacturer.

According to the law on consumer protection, the buyer himself chooses who to contact: the seller, manufacturer, importer. Write a complaint, save proof of referral, indicate that you are ready to transfer the goods and your contacts. The seller is obliged to consider the claim and provide a response.

Write a claim to the seller; if there is an official response, then write a claim to the manufacturer. Then go to court with a claim for consumer protection.

Good afternoon, paragraph 2 of article 18 of the law on the protection of consumer rights: - The requirements specified in paragraph 1 of this article are presented by the consumer to the seller or an authorized organization or an authorized individual entrepreneur. You decide who you want to file a claim with. Explain this to the seller and it is advisable to do this in writing, in order to further resolve this matter in court.

My headphones are torn in two, can I return them under warranty if I have everything that came with the headphones?

You can return them if you didn't tear them on purpose.

Hello! In your case, everything will depend on whether the seller recognizes this case as a warranty. Failures that are not caused by the consumer are covered under warranty.

On 09/17/18, my husband sent his phone in for repair (not under warranty). The headphone input was broken. They didn’t make it within the promised week and my husband had to pick up the phone because he had to leave. When he picked it up, he discovered that the speaker did not work when making a call, and took the phone back. While setting up the speaker, they did something wrong and the phone stopped turning on. All this time they feed us breakfast and ask for time to fix the breakdown. But we are not satisfied that the phone, which was working absolutely normally before, will not know how to work after repair. We want a refund. They promise us a refund if the breakdown is not fixed within a certain period of up to 40-odd days. Is this legal? The breakdown is not our fault, and we don’t need this repair at all..

They are wrong, now it is necessary to present them with a written claim based on the norms of the Civil Code, have you drawn up documents for handing over for repairs?

Can I return the phone under warranty if the headphone jack comes off?

Good afternoon, if the phone is under warranty, then you can. If you are refused, you should file a complaint with the seller. You keep one copy of the claim with the seller’s mark and signature. In the future, if it cannot be repaired, you can exchange it or get a refund, and you can also exchange it if it is under repair for more than 30 days. Article 18 of the Law of the Russian Federation “On the Protection of Consumer Rights” in relation to a technically complex product, the consumer, if defects are discovered in it, has the right to refuse to fulfill the sales contract and demand a refund of the amount paid for such a product or make a demand for its replacement with a product of the same brand ( model, article) or for the same product of another brand (model, article) with a corresponding recalculation of the purchase price within fifteen days from the date of transfer of such goods to the consumer. After this period, these requirements are subject to satisfaction in one of the following cases: detection of a significant defect in the goods; violation of the deadlines established by this Law for eliminating product defects; impossibility of using the product during each year of the warranty period in total for more than thirty days due to repeated elimination of it various disadvantages. The list of technically complex goods is approved by the Government of the Russian Federation.

I bought headphones 5 months ago, yesterday the left one stopped working. Can I exchange them under warranty?

Hello! You can. Contact the store with your payment receipt and packaged item.

My headphones broke, not by myself, the warranty is a year, I smoked a week ago, can I return them and exchange them for the same ones?

Mechanical damage cannot be covered under warranty. If the mechanical damage was caused by the actions of third parties, you can make a claim for damages to these parties. Write a review.

I bought headphones and a month later I filled them with water and now 1 speaker is quieter than the other with a year warranty, can they fix them or return them to the same ones?

The seller is responsible only for manufacturing defects; flooding the headphones with water is not correct operation, for which the seller is not responsible. Accordingly, replacement of headphones under warranty based on flooding is not possible.

I bought a new IPhone 8 at the MTS showroom with a 1-year warranty, the headphones broke, the warranty has not yet expired, can I demand a full refund for the phone? Or ask for it new phone and with new content.

Your iPhone and its headset are different types of goods, even if they were sold as a set, you have the right to demand replacement of the headphones under Article 18, if the breakdown occurred through the fault of the store and not yours, this will be proven by an examination carried out by the store.

We bought a phone, after a couple of months the headphone jack started to malfunction, is there a warranty, is this covered by this failure?

Yes, a warranty case is any deviation of the device’s functionality from that stated by the manufacturer. However, they may insist that this malfunction occurred due to improper use by you as a consumer, but they must give an official conclusion to this. As practice shows, they do not argue over such trifles and will resolder the connector under warranty. I would be grateful for a decent assessment of my consultation.

The headphones are broken, can I get my money back if the glass is not under warranty?

This directly depends on the cause of the breakdown. For example, a cord that is frayed near the plug will not be considered a warranty case. In any case, an examination is necessary, preferably an independent one.

A friend bought expensive headphones for RUB 5,000, but they don’t work. When purchasing, they said that the warranty was two weeks, my friend left in joy and did not notice that she was not given a warranty card. Can we return the money and how to do it?

Hello! In any case, you will have to contact the seller with a written claim to terminate the contract and return money for goods of inadequate quality. All the best!

The headphones for my phone stopped working. On guarantee, mechanical damage No. Should an examination be carried out or is the store obliged to exchange them without it?

They can change it without it if all parties to the transaction agree to this. First, the seller, in accordance with Article 18 of the Law of the Russian Federation of February 7, 1992 N 2300-I “On the Protection of Consumer Rights” (hereinafter: the Law), accepts the goods from the consumer, checks the quality, and if there is a dispute regarding the reasons for the lack of goods, he can conduct examination.

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