What do hotel business managers do? Is it worth getting training in specialties like “Tourism”, “Hospitality”? Do you really need a higher education to sell travel packages?

You are absolutely right - for the specialties "tourism" and "restaurant and hotel business" no special education is needed. All skills are acquired directly on the job, plus self-education has not been canceled.

But in essence, almost any tower is useless, since they will hire you either because of connections or because of your ability to work (that is, thanks to practical knowledge). Your theory and the diplomas themselves, grades in it are not needed by any employer. When applying for a job, this is not what they look at at all (although all sorts of courses, advanced training, etc. have their benefits).

BUT! I will not discover in America that having a tower is necessary and important. Because in any job, in order to get a higher position, and therefore a salary, the employer would prefer that you have a tower (but in what specialty it doesn’t matter in the slightest). For this purpose, guys who do not have VO are sent to receive it and only after that they are considered for promotion.

So, it's up to you to decide. You need to get a tower. And by the way, studying in restaurant, hotel and/or tourism is very interesting and entertaining. Practice in the best hotels and restaurants/coffee shops, working with real business leaders, meeting people who may become your team in the future (and often it is an excellent and efficient team that moves a start-up business forward), trips to other cities and even countries . It's an incredible experience.

Want to kill two birds with one stone? Study part-time or evening and at the same time ALREADY work in your specialty so that by the age of 22 you can be an administrator/manager, or even a manager with a decent salary. wages.

Tour. and rest.-gost. business is a very dynamic thing. Even during a crisis, this area is being improved and developed. If you really intend to go into your specialty, and not just end up as a waiter and quit, then know that you can earn a lot of money. If you really get into this business.

The tourism and hospitality industry is indeed changing very quickly. The changes are due to the rapid development of technologies that allow a person to independently choose a tour or build a trip without leaving home. This is the reason why many are experiencing crisis travel companies, who used to select tours for clients. But travel business is not limited to the selection of tours. This includes excursion activities, the creation and conduct of various tourist programs and hikes. Here is the organization of logistics processes, accommodation, food. This is also a marketing component, because you need to be able to not only create tourism services, but also promote them on the market. Overall, there is a lot to learn within the tourism and hospitality industry. Main question in how and what is taught in a particular educational institution within this area. If you understand that you want to study in the field of tourism, prepare a list of questions that you will subsequently ask the staff of the educational institution. Here are just a few options: 1. What practices will there be during training? 2. For the development of which key competencies training directed? 3. Where do graduates of your educational institution find employment and what do they do? 4. What partners do you cooperate with? 5. During the learning process, do students get acquainted with the experience of tourism organizations of other countries? Be sure to write down the answers and then compare and analyze them. It is important that the educational institution’s programs are modern and adapted to rapid changes in the field. Then there is a high probability that you will gain knowledge and skills suitable for this profession.

Nowadays, more and more young people are interested in the specialty of hotel management, because with such a profession there is every chance to really quickly rise through the ranks. career ladder and have a big income. However, before choosing the hotel business, you need to clearly understand what exactly this profession is, what responsibilities it carries, its nuances and features.

Specialty hotel service

Upon graduating from a university with a degree in hotel service (specialty code 43.02 11), and then working in it, the graduate must:

monitor the creation of comfortable conditions in hotels,
solve organizational and strategic problems,
really organize comfortable conditions for clients and consumers,
maintain cleanliness and order,
work with customer reviews and complaints and promptly resolve them.

So, working in the specialty of hotel service is truly an extraordinary and serious matter.

Specialty hotel service - colleges

Opportunity to get average professional education in this specialty they provide:

Sestroretsk Lyceum named after. S. I. Mosina;
Nizhny Novgorod College of Small Business;
Sergiev Posad College;
Tuapse Social Pedagogical College;
Regional College of Entrepreneurship, Perm;
Rybinsk Industrial and Economic College;
Ural College of Business, Management and Beauty Technology, Yekaterinburg;
Rostov College of Fashion Industry, Economics and Service;
Perm College professional technologies and design.

Moscow colleges with a specialty in hotel service

College "Moscow Region", Klin (Moscow region, Klin district);
College of Hospitality Industry and Management No. 23, Moscow;
College of Urban Planning, Transport and Technology No. 41, Moscow;
Polytechnic College No. 50, Moscow;
Educational complex "South-West", Moscow;
Moscow College of Management, hotel business And information technologies"Tsaritsino".

Specialty hotel management in St. Petersburg

St. Petersburg Technical College of Management and Commerce;
Leningrad Social Pedagogical College;
Petrovsky College, St. Petersburg.

Hospitality specialty

This specialty entails the following responsibilities:

control of accommodation services, managers,
organization staff work,
control of service and reservation services, work of the company’s logistics center.

Of course, all of these responsibilities may vary and depend on the specific position. In any case, you need to understand that the hotel business is a specialty that requires dedication and great self-control.

Hotel business specialty

This specialty implies:

solving issues of customer accommodation and their comfort,
solution monetary issues,
management of employees and control of all services related to reservations, accommodation, and service.

In addition, an expert in the hotel business must be attentive and communicative, easily resolve any issues and have nerves of steel.

Universities specializing in hotel management (hotel service)

Those who have already made their choice are most likely worried about the question: “which university is better to enroll in?” If you are attracted to the specialty of hotel management, Moscow universities conduct annual admissions for it. So, you have every chance to enroll in institutes such as MGIIT or the Academy of Law and Management. But for those who want to get a specialty in hotel service after 9th grade, the doors of small business college number 48 or college will open hotel industry. When choosing Moscow universities with a specialty in hotel management, you can pay attention to the Moscow State Institute named after E.R. Dashkova, which produces real experts.

Moscow universities with a specialty in hotel management

Get higher education in this specialty they provide:

Russian State Humanitarian University;
Moscow state institute tourism industry named after Yu.A. Senkevich;
Russian New University;
Russian State Social University;
Institute of Tourism and Hospitality (Moscow) (branch) of the Russian State University of Tourism and Service;
Gzhelsky State University;
Russian State University physical culture, sports, youth and tourism;
Moscow State Transport University of Emperor Nicholas II;
Moscow Humanitarian and Technical Academy;
Moscow Humanitarian University;
Russian University Friendship between nations;
Moscow Humanitarian Institute named after E.R. Dashkova;
Academy of Labor and social relations;
Domodedovo branch of the Russian New University;
Moscow University of Public Administration.

What to do after graduating from university?

Those who are going to get a specialty in hotel service are primarily interested in what job to do after completing their studies. Where to work as a hotel service major? Having received this education, you can work as a hotel administrator or receptionist. But those who have completed training specifically in the specialty of hotel management can get a job as a manager of a hotel, inn or restaurant. You can work as a deputy or chief manager. And those who are specialists in the hotel business can occupy various management and administrative positions in hotels or restaurants.

Who is a hotel service specialist? The same manager, administrator. In general, his responsibilities are the same as those of managers in restaurants or large shopping centers.

Demand

Payability

Competition

Entry barrier

Prospects

Story

The first mentions of hotels were found in manuscripts dating back to 1700 BC: the famous code of laws of the Babylonian king Hammurabi instructs tavern owners to denounce their guests. The functions of service personnel in ancient hotels were assumed by the owners of these establishments and members of their families. The wealthiest could afford to use the labor of slaves. Until slavery and serfdom were abolished, in all countries of the world, slaves and families of owners of inns, taverns, taverns, etc. worked in hotel services. Sometimes, in leadership positions (say modern language, “managers”), hired managers worked. After civilization began to abandon obvious slave labor, the hotel staff was filled with hired workers from among the most disadvantaged sections of the population. Today, working in hotels in large cities, among the same lower strata, is even considered prestigious.

Description, pros and cons

Hotel staff is responsible for the full maintenance of the hotel - cleaning rooms and other premises, taking orders and delivering food, shopping, helping with unloading/loading luggage, cooking, cleaning clothes and much more. A hotel service specialist monitors the work of staff, gives valuable instructions, monitors compliance internal rules and sanitary and hygienic standards, listens to particularly dissatisfied clients (if there are any, God forbid), solves the problems they have, if this is within the scope of his competence. Also, the specialist conducts conversations with newcomers, instructs them, and selects the candidates he likes most. In addition, a specialist manager monitors the general mood in the team, resolves internal conflicts, gives advice, develops ways to optimize work, improve conditions and productivity of staff.

Leadership position. Experience in management can subsequently be useful in any other job, in any area of business.
good wage. Hotel service specialists do not often receive tips, but the salary is several times higher than that of maids and doormen.
Perspective. A hotel service specialist is a very good start for a career. A year or two successful work and you are guaranteed a promotion.

Nervous work. A hotel is a large organism, each member of the staff is a person and is prone to making mistakes or giving free rein to emotions. In addition, among the guests there are often boors, brawlers and drunkards. Dealing with their antics and resolving possible conflicts, controlling order - all this takes a lot of energy.
Often, long working hours. Often - no days off. Even when you are on vacation, at one in the morning you may receive a call from a frightened rookie doorman on duty who does not know what is where and what to do in the current situation. To prevent the problems from worsening, you, “reluctantly,” will have to consult him by telephone.

Education

Abroad, for example in Poland, there are even academies of hotel business (WSHiG). In the Russian Federation there is also educational establishments, in which you can master this profession. The specialty may be called “Hotel Business Management”, or “ Hotel service" You can get it both at trade universities and at specialized colleges, such as the Tyumen College of Economics, Management and Law.

Examples of universities:

RGTEU;
RSUH;

Responsibilities of a specialist

Organize services for consumers of services with maximum efficiency.
Participate in solving strategic and organizational problems.
Create the most comfortable conditions for your stay at the hotel.
Consult consumers hotel services, control the quality of service provision.
Control the placement of consumers.
Manage the emotional atmosphere in the team.
Consider complaints and take all measures to satisfy them.
Monitor the work of staff, maintaining cleanliness and order in the complex.
Monitor compliance with labor safety regulations.
Be able to use modern office equipment, the latest software and communication tools.
Use in professional activity leading information technologies.
Know everything about regulatory documentation and legislative acts regulating hotel services.
Have a detailed understanding of service activities and the nuances of staff work.
Keep statistics, study statistical data, make suggestions to improve the service.

Career and salary

This profession is suitable for pragmatic people prone to rational thinking, possessing leadership qualities.

Finding a job is not so simple. This specialty was widely popular among applicants, in last years. Therefore, there are many inexperienced graduates. In the labor market in this segment, supply significantly exceeds demand. However, if you initially agree to a lower position, there is a chance that having gained some experience, having studied this “kitchen” from the inside and at the same time, constantly replenishing your specialized knowledge, you will receive a referral to advanced training courses, and after that, you will get a promotion.

The salary of a hotel service specialist in Moscow starts from 25,000 rubles/month.

If you still have even the slightest doubt that the profession of “Hotel service” is your calling, do not rush. After all, you can spend your whole life regretting the years you lost studying and working in a specialty that simply doesn’t suit you. To find a profession in which you can maximize your talents, go through online career aptitude test or order consultation "Career vector" .

Story. The first mentions of hotels were found in manuscripts dating back to 1700 BC: the famous code of laws of the Babylonian king Hammurabi instructs tavern owners to denounce their guests. The functions of service personnel in ancient hotels were assumed by the owners of these establishments and members of their families. The wealthiest could afford to use the labor of slaves. Until slavery and serfdom were abolished, in all countries of the world, slaves and families of owners of inns, taverns, taverns, etc. worked in hotel services. Sometimes, hired managers worked in leadership positions (in modern parlance, “managers”). After civilization began to abandon obvious slave labor, the hotel staff was filled with hired workers from among the most disadvantaged sections of the population. Today, working in hotels in large cities, among the same lower strata, is even considered prestigious.

Advantages and disadvantages. Hotel staff is responsible for the full maintenance of the hotel - cleaning rooms and other premises, taking orders and delivering food, shopping, helping with unloading/loading luggage, cooking, cleaning clothes and much more. A hotel service specialist monitors the work of staff, gives valuable instructions, monitors compliance with internal rules and sanitary and hygienic standards, listens to particularly dissatisfied clients (if there are any, God forbid), solves problems that arise for them, if this is within his scope competencies. Also, the specialist conducts conversations with newcomers, instructs them, and selects the candidates he likes most. In addition, a specialist manager monitors the general mood in the team, resolves internal conflicts, gives advice, develops ways to optimize work, improve conditions and productivity of staff.

Leadership position. Experience in management can subsequently be useful in any other job, in any area of business.
Good salary. Hotel service specialists do not often receive tips, but the salary is several times higher than that of maids and doormen.
Perspective. A hotel service specialist is a very good start for a career. A year or two of successful work and you are guaranteed a promotion.

Nervous work. A hotel is a large organism, each member of the staff is a person and is prone to making mistakes or giving free rein to emotions. In addition, among the guests there are often boors, brawlers and drunkards. Dealing with their antics and resolving possible conflicts, controlling order - all this takes a lot of energy.
Often, long working hours. Often - no days off. Even when you are on vacation, at one in the morning you may receive a call from a frightened rookie doorman on duty who does not know what is where and what to do in the current situation. To prevent the problems from worsening, you, “reluctantly,” will have to consult him by telephone.

Education. Abroad, for example in Poland, there are even academies of hotel business (WSHiG). There are also educational institutions in the Russian Federation where you can master this profession. The specialty may be called “Hotel Business Management” or “Hotel Service”. You can get it both at trade universities and at specialized colleges, such as the Tyumen College of Economics, Management and Law.

Examples of universities: Moscow State University; REA; RGTEU; RSUH; GUU.

Responsibilities of the specialist:

Organize services for consumers of services with maximum efficiency.
Participate in solving strategic and organizational problems.
Create the most comfortable conditions for your stay at the hotel.
Consult consumers of hotel services, monitor the quality of service provision.
Control the placement of consumers.
Manage the emotional atmosphere in the team.
Consider complaints and take all measures to satisfy them.
Monitor the work of staff, maintaining cleanliness and order in the complex.
Monitor compliance with labor safety regulations.
Be able to use modern office equipment, the latest software and communication tools.
Use leading information technologies in professional activities.
Know everything about regulatory documentation and legislative acts regulating hotel services.
Have a detailed understanding of service activities and the nuances of staff work.
Keep statistics, study statistical data, make suggestions to improve the service.

Career and salary. This profession is suitable for pragmatic people prone to rational thinking and possessing leadership qualities. Finding a job is not so simple. This specialty has enjoyed wide popularity among applicants in recent years. Therefore, there are many inexperienced graduates. In the labor market in this segment, supply significantly exceeds demand. However, if you initially agree to a lower position, there is a chance that having gained some experience, having studied this “kitchen” from the inside and at the same time, constantly replenishing your specialized knowledge, you will receive a referral to advanced training courses, and after that, you will get a promotion.