The situation when the hot water in the tap cannot reach the required temperature level is not that uncommon. And in order to understand that a problem exists, it is not at all necessary to measure the temperature of the water; it is enough to try taking a bath. Such an event will be more like hardening than a hygienic procedure. What should you do if the temperature hot water is clearly far from the norm, and where should a complaint be made in this situation.
Normal temperature of hot water in the apartment
According to approved documents, the standard temperature of hot water supplied to residential premises in apartment buildings must be no lower than 60 degrees.
The exception is at night, between 0.00 a.m. and 5.00 a.m., when a decrease in the established standard is allowed, but not more than 5 degrees. During the daytime, a temperature of at least 57 °C is acceptable.
What temperature standards for hot water are established according to SanPin?
The temperature of hot water according to SanPiN, according to resolution 2.1.4.2496-09, must comply with the following standard - the minimum value is 60 °C, and the maximum level corresponds to 75 degrees.
Small deviations are allowed within limits not exceeding five degrees at night and three during the day. Before approving such standards, experts should have taken into account at what temperature they are created. unfavourable conditions for life harmful bacteria. Also, hot water should not cause burns. skin. Monitor whether this resolution is being implemented , The State Housing Inspectorate is authorized.
Utilities do not have the right to install their own temperature standards water in residential premises.
If the standards do not comply, what hot water calculation coefficient applies?
Knowing the answer to the question of how many degrees hot water should be, you need to understand what calculation coefficient should apply if this standard is violated.
If it is discovered that the hot water supply is supplied in violation of the established temperature standards, payment must be recalculated. If the temperature does not reach 40 degrees, payment must be made at cost cold water.
The algorithm for calculating the coefficient if the norm indicator is violated is as follows:
Every three degrees below normal results in an hourly reduction in tariff by 0.1%.
Hot water is not up to standard where to complain
The main question that worries residents apartment buildings, if the hot water is not up to standard - Where to complain?
According to established rule, initially you need to call the housing and communal services or the management service. You should explain your situation to the dispatcher or service worker. Also, a similar action should be carried out, if there is no hot and cold water, you need to call the dispatch service. In this case, you should definitely write down the time of application, the application number and the name of the dispatcher who accepted it.
If this was an emergency, then it must be eliminated, but if the reason for the decrease in temperature in the tap (at the water intake point) was not an accident, and the problem has not been solved, then you need to contact the utility service in person and set out your situation on paper. In the application you must indicate the measurement indicators at night and during the day, your passport details, and address.
Next, the utility service, by prior agreement on the time of implementation, should provide free service measuring the temperature of hot water. After which, an act is drawn up based on the data received, and a decision is made on the need for recalculation. One of the copies of the act must mandatory handed over to the owner of the premises.
Measurements are made according to installed system. For this purpose, the water is drained within 3-5 minutes.
How to file a complaint
You can make a complaint on a printed form or write it by hand. It must contain the following information:
- Details of the person filing the complaint – full name, address. Usually located in the corner of the sheet on the right side
- Name of the organization to which the complaint is being made
- Briefly describe the essence of the problem
- Make a link to regulatory documents
- Indicate the inaction of the organizations to which the applications were sent, if any.
- List the documents attached to the application
- Sign and date
The complaint is submitted to the housing and communal services or the Criminal Code, and if a written refusal is received from them, the application is submitted to the court, the prosecutor's office or Rospotrebnadzor.
How to request a recalculation
In order for a recalculation to be made, you must file a claim with the housing and communal services. A copy of the temperature measurement report must be attached to the application. You can draw up such an act yourself by inviting neighbors as witnesses.
Also attached to the application is information about contacting the emergency service or the housing and communal services control room - date of application, application number and reason for application. It is possible to draw up a collective appeal from the residents of the house.
If the recalculation is not made, you should contact the district court or the prosecutor's office.
When fighting for your rights, you should remember the main thing - non-compliance with hot water standards in the tap not only causes inconvenience, but is also a serious offense on the part of the housing and communal services. Hot water supply and heating must be constantly monitored.
The normal temperature of hot water in the tap is apartment building, SanPin
Standard hot water temperature in the apartment. If it does not meet the standard, where to complain, how to file a claim and demand a recalculation.
Topic: What is the normal temperature of hot water in an apartment?
1) at night (from 0.00 to 5.00 hours) - no more than 5°C;
2) in the daytime (from 5.00 to 00.00 hours) - no more than 3°C
Judgment - Resolution of the Thirteenth Arbitration Court of Appeal dated July 14, 2011 in case No. A56-71241/2010(http://domovodstvo.ru/fas/858269ad83b63ec9c3257907007135f1.html)
Failure to establish a causal relationship between the supply of hot water at a low temperature to the consumer’s apartment and the actions of the management organization indicates the absence of guilt of this organization in committing an offense under Article 6.5 of the Code of Administrative Offenses of the Russian Federation, and, consequently, the grounds for bringing this organization to justice. administrative responsibility.
In satisfying the requirement to cancel the decision on bringing to administrative responsibility, provided for in Art. 7.23 of the Code of Administrative Offenses of the Russian Federation, for violation of the standards for providing the population with utility services, it was rightfully refused due to the presence of an administrative offense in the applicant’s actions.
Temperature of hot water in apartment taps residential buildings Regardless of the heat supply system used, it must be at least 60 degrees.
Decree of the Government of the Russian Federation dated 05/06/2011 N 354. On the provision utilities owners and users of premises in apartment buildings and residential buildings (together with the Rules for the provision of utility services to owners and users of premises in apartment buildings and residential buildings)
What is the normal temperature of hot water in the apartment?
Topic: What is the normal temperature of hot water in an apartment? 1) at night (from 0.00 to 5.00 hours) - no more than 5°C; 2) in the daytime (from 5.00 to 00.00 hours) - no more than 3°C
Housing and communal services in Russia
All hot water temperature standards
IN chronological order their publications.
The headings of inactive (cancelled) regulations are crossed out.
For an abbreviated list, see the end of the file.
INTERNAL WATER PIPELINE AND SEWERAGE OF BUILDINGS SNiP 2.04.01-85*
see the current Code of Practice SP 30.13330.2012
... 2.2. The temperature of hot water at water intake points should be provided:
a) not lower than 60 °C - for centralized hot water supply systems connected to open heat supply systems;
b) not lower than 50 °C - for centralized hot water supply systems connected to “closed heat supply systems;
c) not higher than 75 °C - for all systems specified in subparagraphs “a” and “b”.
Set of rules SP 30.13330.2012
"INTERNAL WATER PIPELINE AND SEWERAGE OF BUILDINGS"
Updated version of SNiP 2.04.01-85*
“...5.1.2. The temperature of hot water at water collection points must comply with the requirements of SanPiN 2.1.4.1074 and SanPiN 2.1.4.2496-09 and, regardless of the heat supply system used, must be no lower than 60 °C and no higher than 75 °C.”
“SANITARY RULES FOR THE CONSTRUCTION AND OPERATION OF CENTRALIZED HOT WATER SUPPLY SYSTEMS”
see current SanPiN 2.1.4.2496-09
(approved by the Chief State Sanitary Doctor of the USSR in November 1988)
“...1.7. The temperature of hot water in water collection areas, regardless of the heat supply system used, must be no lower than 60°C and no higher than 75°C.
Note. For a hot water supply system made of galvanized pipes with a closed heating system, it is allowed to have a water temperature of no lower than 50°C and no higher than 60°C. Under these conditions, after repair work or eliminating emergency situations in systems, it is necessary to maintain the temperature at 75°C for 48 hours.”
GOST R 51617-2000.
HOUSING AND COMMUNAL SERVICES. GENERAL TECHNICAL CONDITIONS
“... 4.16.3 The temperature of hot water at water supply points for consumers should be from 50 to 75 ° C
HYGIENIC REQUIREMENTS FOR ENSURING THE SAFETY OF HOT WATER SUPPLY SYSTEMS
"1. Application area
1.1. Sanitary and epidemiological rules and regulations establish hygienic requirements for water quality and the organization of centralized hot water supply systems (hereinafter referred to as DHW), as well as rules for monitoring the quality of water supplied to DHW, regardless of departmental affiliation and forms of ownership.
1.2. Real sanitary rules are binding on everyone legal entities, individual entrepreneurs, whose activities are related to the organization and (or) provision of centralized hot water supply systems...
2. General provisions
…2.3. Sanitary and epidemiological requirements for centralized hot water supply systems are aimed at:
- prevention of contamination of hot water with highly contagious infectious pathogens of viral and bacterial origin that can reproduce at temperatures below 60 degrees, including Legionella Pneumophila;...
2.4. The temperature of hot water in water collection areas, regardless of the heat supply system used, must be no lower than 60 C and no higher than 75 C.
3. Requirements for the design, construction, operation of centralized hot water supply systems
3.1.10. When operating the DHW, the water temperature at the water intake points should not be lower than + 60 ° C, the static pressure is not less than 0.05 mPa, with pipelines and water heaters filled with tap water….
“RULES AND STANDARDS FOR TECHNICAL OPERATION OF HOUSING STOCK”
(approved by the Post of the State Construction Committee of the Russian Federation dated September 27, 2003 No. 170)
“... 5.3. Hot water supply
5.3.1. ... The temperature of water supplied to water points (taps, mixers) must be at least 60 degrees. C in open hot water supply systems and at least 50 degrees. C - in closed. The water temperature in the hot water supply system must be maintained using automatic regulator, the installation of which in the hot water supply system is mandatory. The water temperature at the outlet of the water heater of the hot water supply system must be selected from the condition of ensuring the normalized temperature at the water supply points, but not more than 75 degrees. WITH."
RULES FOR PROVIDING PUBLIC SERVICES TO CITIZENS
see current Post. No. 354
…P. 5 Ensuring the temperature of hot water at the point of analysis:
not less than 60°C – for open centralized heating systems;
not less than 50°С – for closed systems centralized heating;
no more than 75°C - for any heat supply systems"
RULES FOR THE PROVISION OF PUBLIC SERVICES
TO OWNERS AND USERS OF PREMISES IN MULTIPLE-Apartment BUILDINGS AND RESIDENTIAL BUILDINGS
REQUIREMENTS
to the quality of public services
5. ...Ensuring that the temperature of hot water at the point of water supply complies with legal requirements Russian Federation on technical regulation (SanPiN 2.1.4.2496-09)
P.S. There is an interesting document: “DECISION OF THE SUPREME COURT OF THE RF OF MAY 31, 2013 N AKPI13-394”, which, among other things, establishes:
“SanPiN 2.1.4.2496-09, as follows from the content of its paragraphs 1.1 and 1.2, establishes hygienic requirements for water quality and the organization of centralized hot water supply systems (hereinafter referred to as DHW), as well as rules for monitoring the quality of water supplied to DHW, regardless of departmental affiliation and forms of ownership, and is mandatory for execution by all legal entities and individual entrepreneurs whose activities are related to the organization and (or) provision of centralized hot water supply systems.
According to the specified SanPiN, the temperature of hot water in places of water supply, regardless of the heat supply system used, must be no lower than 60 °C and no higher than 75 °C. These sanitary and epidemiological requirements for centralized hot water supply systems are aimed, among other things, at preventing contamination of hot water by highly contagious infectious pathogens of viral and bacterial origin that can multiply at temperatures below 60 degrees, including Legionella Pneumophila, as well as at preventing skin diseases and subcutaneous tissue, due to the quality of hot water (clauses 2.3 and 2.4).
Thus, Sanitary and epidemiological rules define the requirements for the quality of hot water supplied to consumers when providing public hot water supply services according to an indicator that ensures its safety, such as temperature. This indicator is characterized by a minimum (not lower than 60 °C) and a maximum limit (not higher than 75 °C) and does not allow deviations from the specified temperature regime, subject to which the quality of the utility service is ensured.”
The temperature of hot water in water collection areas, regardless of the heat supply system used, must be no lower than 60 C and no higher than 75 C.
clause 5.1.2 SP 30.13330.2012 “ Internal water supply and sewerage of buildings»
Updated version of SNiP 2.04.01-85*;
clause 2.4 SANPiN 2.1.4.2496-09 « Hygienic requirements to ensure the safety of hot water supply systems";
5.3.1 « Rules and regulations technical operation housing stock"(approved by the Post of the State Construction Committee of the Russian Federation dated September 27, 2003 No. 170);
Clause 5 of Appendix 1 “Rules for the provision of utility services to owners and users of premises in apartment buildings and residential buildings” (approved by the Post of the Government of the Russian Federation dated May 6, 2011 No. 354).
Everyone has the right to know the temperature standards in residential premises!
Temperature standards in residential premises are an indicator by which the quality of services provided by heat supply companies is judged. We can find out who owes whom only by knowing the norms and picking up a thermometer!
Remember the temperature standards that should be in residential premises during the heating season:
For corner rooms+20 degrees;
For the kitchen and living room + 18 degrees;
For the bathroom +25 degrees;
In the corridor on staircase+16 degrees;
In the elevator + 5 degrees.
Now take a thermometer and measure the temperature.
Remember that every degree of deviation of temperature parameters from the norms specified in the resolution of the Cabinet of Ministers entails a reduction in heating payments by 5%. This applies to intervals between 18 and 12 degrees in ordinary living spaces and between 20 and 14 degrees in corner rooms.
If the temperature standards in residential premises are below 12 degrees, and in corner rooms - below 14, then know: there is nothing to pay you for. In such a situation, there should be no charge for heat at all!
What should the hot water temperature be?
Hot water is a clear and statutory term. This means that it cannot be colder or hotter. The hot water temperature in the tap is officially set. This is extremely important and actual question for the population, so water temperature is given a lot of attention.
It is almost impossible to live without hot water. It is required not only for hygiene procedures, but also for cooking and other purposes. In some cases, the temperature of hot water is significantly lower than required by law.
Access to hot water
ATTENTION! It is impossible to do without such a service as water heating, so this utility service is one of the most significant services. In this regard, her temperature regime is monitored by government inspection bodies.
Despite this fact, some consumers periodically face a situation where they cannot access hot water. This may be due to a number of different circumstances.
The best solution to the problem is the presence of a centralized water supply, however, as time shows, even centralized water supply cannot always provide water consumers with the necessary guarantees.
In some cases, they may still lose access to hot water, but centralized water supply is The best way in order to reduce the likelihood of any problems with the quality of the supplied water.
DHW standards
In order to do this, you should study SanPiN in as much detail as possible. It is from SanPiN that you can find out the temperature standards that the supplied hot water must fully comply with.
Typically the temperature should be high enough and between 60-75 degrees Celsius. It is important to note that the temperature must remain at this level in literally all water intake areas. There should be no exceptions.
This is necessary in order to reduce the likelihood of any infectious diseases. Many of them can cause significant damage to human health. In order to prevent this, utilities must strictly monitor temperature conditions.
IMPORTANT! main reason The reason why inspection authorities are very scrupulous about maintaining temperature conditions is that hot water kills harmful microorganisms. If this had not happened, then the infection that could have harmed the inhabitants of the country would have been much greater.
Permissible deviations according to SNIP
In fact, the law provides various situations, When As a result, the hot water temperature may be slightly lower. Temperature reductions allowed:
- By 5 degrees between midnight and 5 am.
- During the day by 3 degrees (from 5 a.m. to midnight).
Why is it important to keep the water temperature as high as possible?
The reason for this standard requirement is that, At low temperatures, the risk of various infectious diseases increases. All utility services understand that the consequence of temperature violations is a violation of the rights of citizens to protect their health.
It is for this reason that the temperature of the water from the tap cannot be less than 60 degrees. This requirement is confirmed by the decision Supreme Court dated 05/31/2013.
Measuring the temperature in the apartment
ATTENTION! Each resident can take measurements. There is nothing complicated about this, so you need to perform this procedure as often as possible if you suspect that the water temperature is significantly lower than necessary.
To carry out the procedure, you only need a jar and a thermometer. Purchase any additional tools not required.
In order to do this, you need:
- Turn on the hot water and then wait until it drains.
- After this, you need to take a liter jar and place it directly under running hot water.
- When this is done, you need to take a thermometer and lower it into the container. It is advisable to do this so that the thermometer is as close to the center as possible.
- All that remains is to wait until the readings on the instrument scale stop growing. By the value on the scale you can judge what the temperature of the water supply in the house or apartment is.
- This procedure can only be performed at the point of water collection.
Non-compliance
In some cases, the water temperature drops below 60 degrees. In such a situation, you need to immediately file a complaint. If the water temperature is not higher than 40°C, then payment is made according to cold water standards. We need to fight for our legal rights.
ATTENTION! It is the management company that must monitor the temperature regime. All residential property owners pay utility bills, so they have every right to demand that the hot water supplied meets the established requirements.
If the management company is not able to directly correct the situation, then it should negotiate with the service provider or even undertake repairs.
The complaint should be written to management company . An expert opinion must be attached to it. After this, you just have to wait until the problem is fixed.
If the water temperature does not meet the norm, a person has the right to contact the Prosecutor's Office or the Housing Inspectorate. This has to be done quite often, because many management companies do nothing to correct the situation.
Standard hot water temperature in an apartment building
Many people do not know, but there is a standard for hot water temperature and very strict requirements. This temperature is not taken from the ceiling and must be present in any apartment building. Find out what temperature tolerances the sanpin permits and why hot water supply should not fall below a given level
According to sanitary standards, hot water from the tap should be from 60 to 75 *C. If the water temperature is less than 60 * C, then a recalculation must be requested.
17.03.2011
I called the control room with a request to measure the water temperature. According to government decree 05/06/2011 N354 “On the provision of commercial services to owners and users”, the procedure should be as follows:
106. A report of a violation of the quality of a utility service can be made by a consumer in writing or orally (including by telephone) and is subject to mandatory registration emergency dispatch service. In this case, the consumer is obliged to provide his last name, first name and patronymic, the exact address of the premises where a violation of the quality of the utility service was discovered and the type of such utility service. The emergency dispatch service employee is obliged to inform the consumer about the person who received the consumer’s message (last name, first name and patronymic), the number under which the consumer’s message was registered, and the time of its registration.In fact, it turns out that ZhEU-54 does not have such a practice. For example, a suitable form is not provided:107. If an employee of the emergency dispatch service of the contractor knows the reasons for the violation of the quality of public services, he is obliged to immediately notify the contacting consumer about this and make an appropriate note in the message log.
108. If the employee of the emergency dispatch service of the contractor does not know the reasons for the violation of the quality of the utility service, he is obliged to agree with the consumer on the date and time of checking the fact of the violation of the quality of the utility service.
109. Upon completion of the inspection, an inspection report is drawn up. [...] The inspection report is drawn up in the number of copies according to the number of interested persons participating in the inspection, signed by such persons (their representatives), 1 copy of the act is given to the consumer (or his representative), the second copy remains with the contractor, the remaining copies are transferred to interested parties participating in the verification.
COMPLAINT about the refusal to recalculate the payment for hot water.* Later it turned out that to measure the water temperature, a three-minute drain of water is still providedOn March 17, 2011, at my request in connection with the low temperature of the hot water supply, the chief engineer of ZhEU-54 LLC, Khairetdinova Kh. The temperature of hot water in the bathroom and kitchen was measured.
After draining hot water for 5 minutes, the temperature of the pipes was measured. Since in the bathroom the hot water in the tap comes from the heated towel rail pipe, the temperature in the report is indicated as “return temperature (dry): 40.5 * C". Hot water measurements in the kitchen are indicated in the report as “DHW supply temperature: 50*C”.
The repeated temperature measurement provided for by paragraph 74 of the Government of the Russian Federation of May 23, 2006 N 307 “On the procedure for providing utility services to citizens” was carried out only on April 12. The temperature of the hot water in the bathroom was 44*C.
In response to my request to recalculate the payment for DHW, I received a response dated 04/11/2011 No. 766 with the following content: “according to the act, the DHW temperature is 50*C, the temperature in the bathroom was not measured. The DHW temperature corresponds to standard values, recalculation is not made.” Thus, among other things, there is a discrepancy in the answer with the fact that the temperature of hot water in the bathroom was measured and was equal to 40.5 * C
I did not agree with this decision and on April 19 sent a second request, in which I demanded a recount in accordance with paragraph 6 of Appendix No. 1 of Rules 307. In the response dated April 25, 2011 No. 864, all my arguments were ignored and again there was only a reference to paragraph 5 of Appendix No. 1 Rule 307.
I insist that the recalculation should be made in accordance with paragraph 6 of Appendix No. 1 of Rules 307, since there is a violation of sanitary standards and the presence of paragraph 5 of Appendix No. 1 of Rules 307 does not mean that the management company has the right to violate sanitary standards.
So, according to SanPiN 2.1.4.2496-09:
1.2 These sanitary rules are mandatory for all legal entities and individual entrepreneurs whose activities are related to the organization and (or) provision of centralized hot water supply systems.
2.4. The temperature of hot water in water collection points, regardless of the heat supply system used, must be no lower than 60 °C and no higher than 75 °C.According to paragraph 6 of Appendix No. 1 of the Rules “On the procedure for providing utility services to citizens”, approved by Decree of the Government of the Russian Federation of May 23, 2006 N 307, one of the requirements for the quality of utility services in terms of hot water supply is the constant conformity of the composition and properties of hot water sanitary standards and rules.
The fact that such an indicator as water temperature relates to the properties of water follows from the combined interpretation of the provisions of SanPiN 2.1.4.2496-09 (in particular, clause 2.1.) and Rules 307 (clause 6 of Appendix No. 1).
According to paragraph 6 of Appendix No. 1 of Rules 307, it is stipulated that deviations in the composition and properties of hot water from sanitary norms and rules are not allowed; if the composition and properties of water do not comply with sanitary norms and rules, payment is not made for each day of provision of a utility service of inadequate quality (regardless of the indications metering devices).
In addition, the requirement of SanPiN 2.1.4.2496-09 to maintain a hot water temperature of at least 60*C does not contradict, but only tightens the requirement of paragraph 5 of Appendix No. 1 of Rules 307, according to which the hot water temperature must be at least 50*C for closed systems centralized heating.
ASK:
1) bring OJSC "UZHKh Kalininsky district of the urban district of Ufa RB" to administrative responsibility under Part 2 of Art. 14.4 Code of Administrative Offenses and Art. 6.4 Code of Administrative Offenses
2) issue an order to recalculate the payment for hot water supply for March in accordance with paragraph 6 of Appendix No. 1 of Rules 307, considering the period of provision of utilities of inadequate quality from March 17, 10:00 to March 31, 24:00
3) due to the fact that the response to my request dated April 19 was issued only on April 25, I ask you to warn OJSC "UZHH Kalininsky district of the urban district of Ufa RB" about the inadmissibility of violating the requirements of paragraph 49, subparagraph "I" of rules 307, according to to which a notice of acceptance of this requirement and subsequent satisfaction or refusal to satisfy it, indicating the reasons for the refusal, must be sent to the applicant within two working days, otherwise an administrative case may be initiated under Part 1 of Article 14.8 of the Code of Administrative Offenses
4) due to the fact that SanPiN 2.1.4.2496-09 does not provide standards according to which deviations in water temperature would be allowed during the first minutes, I ask you to explain to ZhEU-54 LLC that the water temperature should be measured without first draining the water. *
10.05.2011 a whole delegation arrives to measure the water temperature: a representative of Rospotrebnadzor, an employee of the Federal State Institution "Center for Hygiene and Epidemiology in the Republic of Belarus", Chief Engineer ZhEU-54, two important representatives of Kalininsky UZHH.
23.05.2011
comes the answer from Rospotrebnadzor: 
1.06.2011
UZHH notifies:
Receipt arrives:
16.06.2011
Just in case, I’m writing a statement asking for an explanation of exactly how the recalculation was calculated:
In accordance with paragraph 49 (subparagraph "p") of the Russian Government Decree "on the procedure for providing utility services to citizens" dated May 23, 2006 N 307, I ASK you to provide documents within 3 working days confirming the correctness of the recalculation of fees for hot water supply in the receipt for payment for June 201121.06.2011 UZHH sends a letter to the ERCC:
21.06.2011
The ERCC issues a certificate. The text is hard to read, but the gist is that the amount of the refund was calculated using the formula: (<Тариф горячей воды> - <Тариф холодной воды>) * <Объём горячей воды> * (<количество дней с температурой ниже 60 *С> / <количестве дней в месяце>)
- SanPin: http://www.rg.ru/2009/05/22/sanpin-dok.html
- Old resolution: http://base.consultant.ru/cons/cgi/online.cgi?req=doc;base=LAW;n=114260
- New resolution:
Hot water is an integral part of human comfort, just like electricity, gas and heating.
Often citizens are faced with a situation where hot water can be called only because it flows from a hot tap. Naturally, such cases do not please anyone.
Therefore, you should figure out what to do in such situations, because the temperature of hot water in the tap according to the SNIP standard in 2019 is strictly established. The 2019 standard remains unchanged compared to previous ones.
In accordance with sanitary rules and norms under the legislation of the Russian Federation, permissible limits hot water should be between 60 and 75 degrees. These are the values you need to focus on.
All citizens have the right to use hot water and complain when faced with a violation of SanPiN. Because if the water flows very cold, then a person not only loses convenience, but also jeopardizes his own health.
Temperature regime of hot water supplied to water supply systems apartment building, are established by the Sanitary and Epidemiological Service, SNIPA and GOST standards.
In accordance with the above acts, hot water standards are as follows:
- At least 60 degrees for an open heating system.
- Not less than 50 degrees in a closed heating system.
- No higher than 75 degrees, regardless of the system.
This is exactly what hot water should be like in a tap according to GOST. The lower threshold of the norm is set in such a range as to protect the water from pathogenic bacteria.
If the water temperature exceeds 75 degrees, this may cause failure of the plastic water supply system that is installed in each modern house. But these standards do not depend on the type of water supply system.
It is worth noting that in the legislation, which is also in force in 2019, you can find permissible deviations from the norm.
They should be no more than:
- three degrees during the daytime;
- five degrees at night.
If the deviations turn out to be greater than the specified values, then consumers have every right to demand a reduction in fees. If hot water is low in temperature or does not reach 40 degrees, its cost should be calculated as for cold water supply.
If the water temperature is too low, this can cause contamination of the liquid with infectious disease agents and bacteria. At a set minimum temperature threshold, harmful bacteria are doomed to death.
Very hot water can cause skin burns. Even at a temperature of 55 degrees there is a risk of getting burns. Therefore, citizens who are connected to an open water supply system are advised to mix hot water with cold.
Exceeding the temperature threshold will damage plastic water supply systems. Repairs will have to be made, but who should pay for it is a big question.
In addition, the entire time the citizen will find out the cause and look for the culprit in this incident, he will have to sit without water.
If the water temperature drops to 59 degrees or rises to 76 degrees in open system water supply - this is considered a violation of the rules for the provision of public services. But minor deviations from the norm are provided for by the rules.
Complete interruption of hot water is possible in two cases:
- If on pumping station or there is an accident in the supply line.
- Planned or preventative work is carried out.
In the second case, you can deprive the water supply for no more than 4 hours.
A resident of an apartment building must understand that if the water temperature at the time of collection is less than 40 degrees, then payment for its consumption must be made as for cold water.
In order to recalculate such tariffs, you need to measure the water temperature.
If the hot water is at low temperature, first of all, you need to contact the dispatch service of the management company or housing and communal services. A report should be made if the water temperature is below the required level.
The application must be recorded in writing, indicating the application number, the time of its acceptance and the name of the dispatcher.
It may turn out that a decrease in the temperature of the water occurred as a result of a technical malfunction of the pipeline or for some other reason. In this case, the dispatcher must notify the emergency mode and troubleshooting lines.
In a situation where the water temperature is reduced for unknown reasons, you need to agree on the day and time for taking measurements. After this procedure is completed, an act is drawn up.
The number of copies must be the same as the number of participants in the procedure. Based on the results of measurements, the payment for hot water is recalculated or not according to the tariff for cold water.
If temperature regime If the water in the tap is disrupted regularly, the consumer has the right to contact the utility service with a complaint. It will definitely be considered, but it is important to draw up the document correctly and argue the problem as clearly as possible.
Main points of complaint:
This document can be issued either in printed form or handwritten in duplicate. One copy remains with the consumer, and the second is transferred to the management company.
During a personal visit, you can request to register a complaint in your own presence and put the incoming number on your copy.
By law, a complaint from a consumer must be considered within 30 days from the date of its filing. Sometimes management companies respond faster to written requests.
If several consumers are dissatisfied with the quality of water, then the speed of consideration and resolution of the problem will be influenced by a collective complaint.
In the event that the management company does not respond and take measures to solve the problem, you should contact the government supervision structures - Rospotrebnadzor and the prosecutor's office.
In order for an appeal to the management company with a complaint about the water temperature not meeting the standards to yield results, you need to have evidence.
Therefore, a citizen who considers himself a victim due to violations of the SanPiN regulations and wants to defend his rights must know the rules for measuring the temperature of hot water in the apartment. This is a simple procedure that does not require much time.
The temperature of hot water in the tap is measured with a thermometer with a scale of 100 degrees. A person must prepare this device in advance and strictly adhere to the algorithm of actions that lead to accurate results:
For the period of time when the hot water supply did not meet the standard, the consumer has the right to demand a recalculation.
To do this, you will again need an act drawn up by representatives of the management company and signed by both parties. You should go to the company with him and write a statement.
The application must indicate the period for which the fee is required to be recalculated. In this case, the date of drawing up the act will be the beginning of the period, and the date of the final inspection, if the reason is found and corrected, will be the end.
If the temperature of the hot water does not meet the standards of Sanitary Regulations and Regulations, then the calculation department makes a reduction utility bills for hot water during the specified period:
- By 0.1%, when the readings are below the standard by more than three degrees during the day.
- If the temperature from the hot water tap is below 40 degrees, you will be charged at the same rate as cold water.
Thus, the temperature of hot water in the tap according to the SNIP standard in 2019 is at least 60 degrees Celsius - if the system is open, and at least 50 degrees Celsius - in a closed system.
Hot water should not be higher than 75 degrees; this limit does not depend on the water supply system.
If the hot water temperature is reduced for unknown reasons, you need to contact the management company and agree on the day and hour of measurements. Based on the measurements taken, payments for hot water are recalculated according to cold water tariffs.
According to the rules of SanPiN (2.1.4.2496-09) for an apartment, the standard temperature of hot water from a tap in an apartment building falls within the range of 60°C-75°C, regardless of the heating system. Resolution (No. 354-PP RF) allows deviation:
- at night - within 5°C (0.00-5.00),
- during the day - within 3°C (5.00-00.00).
The temperature of the water in the radiators determines the temperature norm for the premises, which is –18°C for the living room, kitchen and separate toilet, 20°C for the corner room, and 25°C for the bathroom. During the daytime, a downward deviation in a residential area is not allowed, at night - within 3°C, and upward - limited to 4°C. Moreover, if the temperature regime is not observed, the consumer has the right to expect a reduction in the amount of payment. However, for this it is necessary to correctly measure and take into account a number of legislative requirements.
Legal requirements
The lower temperature limit for DHW, according to SanPiN, is determined by:
- preventing infection by viruses and bacteria (in particular Legionella Pneumophila), which in an environment with
- minimizing the content of chloroform,
- prevention of skin diseases and pathological changes in subcutaneous tissue.
If the temperature deviates more than the permissible limit, for every 3°C the amount of payment during the period of violations is reduced by 0.1% every hour. This time is calculated by the amount of time during the billing period. If temperature measurements show a value below 40°C, payment for hot water supply is made according to cold water tariffs.
A possible break in the hot water supply, after which the fee for each hour will be reduced by 0.15%, is:
- per month – 8 hours in total,
- one time – 4 hours,
- on a dead-end highway in case of an accident – 24 hours.
For heating, for each hour of deviation from the norm and exceeding the permissible break, the fee is reduced by 0.15%, and the permissible break itself is:
- per month – 24 hours in total,
- at a time - depending on the temperature of living quarters: 4 hours (8-10°C), 8 hours (10-12°C) and 16 hours (from +12°C).
Detection of violation of the established temperature regime
To correctly determine compliance with regulatory parameters, at the point of water collection (for example, from a tap), the cooled water is drained from the pipeline within 3 minutes (no more). It is assumed that the control measurement is made into a glass, into which a thermometer with a scale of at least 100°C is then lowered. The presence of water-saving devices similar to modernized aerators (http://water-save.com/) does not affect the quality of measurement.
Heating quality checks are carried out:
- in the largest living room,
- at a height of a meter and at a distance of half a meter from the battery,
- in the center of planes half a meter away from the outer wall, and in the center of the room.
Owner's rights in case of deviation from the temperature range
For apartment buildings and residential buildings, the Rules governing the provision of utility services in paragraph 31 determine that the service company must carry out maintenance of engineering systems and recalculate for improper or untimely provision of services. That is, in the event of a temperature violation, owners do not have to pay to eliminate the causes of this violation.
If the heating or hot water condition is different from the apartment in residential buildings exceeds the specified tolerances and presents a systemic problem, the consumer may:
- Inform the service organization about the problem and find out about its causes. In this case, it is advisable to record the request and data of the performer receiving the information.
- If no measures have been taken, contact government agencies to initiate an inspection (according to Article 33 of the Constitution of the Russian Federation). For violations of utility standards, a fine is provided (Article 7.23 of the Administrative Code).
- Set deadlines for receiving a response and eliminating the violation. Within 30 days, the official must send a response to citizens’ requests. (If sending the application by mail, it is necessary to add the mailing time). Failure to respond threatens the official with a fine (Article 5.59 of the Administrative Code). The time frame for eliminating violations is not the same for different houses, however, on average it is 45 days.
- Increase the flow of requests of the same type to increase the likelihood of execution. Relatives or friends can write, even if they do not live in the house.
- Contact the prosecutor's office if there are no actions aimed at correcting the situation on the part of authorized persons.
If the correction process has been started, then after the complaint a commission (an employee of the REU and a representative of the heating network) must come to the consumer to confirm the fact and reason for the complaint and draw up an appropriate report. After eliminating the problems, another act is drawn up confirming this.