Wi-Fi is connected, but there is no Internet access. How to fix? No internet connection

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If there is no Internet connection, then this unpleasant circumstance may be preceded by many different problems, ranging from a broken cable to software equipment. For example, the most common reasons for the lack of a network are: incorrect router settings, cable damage or difficulties with the Internet provider, etc.

Therefore, the most important thing is to identify the reasons why there is no Internet on the computer, and only by identifying them can you effectively solve the problem that has arisen.

Perhaps you just need to replace the cable with a new one and the problem will be fixed immediately. Below in the article, the computer user will find several common situations due to which it is impossible to connect to the network, as well as specific recommendations on what to do.

Where to start?

If you cannot connect to the global network, then you should identify the stage of the problem. Perhaps the Internet disappeared after installing a program, replacing equipment and cables, or after the latest computer software updates? If the user answers yes to this question, then it is necessary to identify these changes. Also, it often happens that the connection disappears after the intervention of the PC owner himself, for example, if he changed the router, i.e. The reason for the problems in this device, if you replaced the cable, then the reason is also obvious.

Internet provider

The very first in the chain is the Internet provider at the opposite end of the cable, so let's start with it. Often there is no network due to problems with the provider. First of all, you need to make sure that the user makes timely payments for the services provided by the Internet provider.

If everything is in order here, then you need to find out whether the connection was lost before, for example, talk to your neighbors if they have the same provider, and whether they have access to the network now. If there are frequent problems on the part of the provider, the user has no choice but to enter into an agreement with another supplier.

Analysis of causes in a communication tool

Sometimes the modem notifies the computer owner about errors, and Internet access is stopped. It is necessary to identify the meaning of the errors generated by the modem. Defects in connections (cables, plugs, connections, not good enough contacts, and much more) are especially common. It is recommended to check them by disconnecting and connecting again or replacing them with new units. If the reason for the lack of Internet is in the modem, then you will have to use the services service repair. If the cable or connecting elements are defective, they must be replaced with new ones.

When using wireless communication, the operating system sometimes displays a “No Internet connection” alert. In this case, the problem is usually solved by updating the modem drivers. It is recommended to definitely analyze the technical serviceability of the equipment (whether there is a burnt-out board, whether liquid has gotten into the device, etc.).

Computer

If there are no questions to the Internet provider, and the modem works well, then you should look at the computer itself. If the user has recently installed a new OS and then the Internet connection is lost, then you just need to make some settings.

The following sequence of actions is required:

  1. Through the "Start" menu, open the "control panel";
  2. Next, click on “network and Internet” and through it go to the “control center.” networks and social access";
  3. A window with network and connection information appears. Here it is recommended to analyze the parameters: network map, active networks, local network. Find out if there are any changes;
  4. Enter the “troubleshooting” tab, even if the problems are not fixed, the user will have more information;
  5. Open the “change adapter settings” tab, through it you can enable network connections, analyze whether it is disabled, and if so, you need to enable it;
  6. It is recommended to try a new connection.

Router

If the computer and modem function perfectly and there are no comments to the provider, but the router still does not connect, then there is a high probability that the reason for the lack of Internet is in this device. First, you need to find out when your WiFi connection disappeared. Perhaps the device was broken or the settings were changed.

If there are mechanical defects, you will have to use the services service center. If there is a failure in the router settings, the user needs to go through the procedure for setting up the router software. To do this, enter the device settings (using the address 192.168.1.1 or 192.168.0.1, and entering the code and name “admin”). Check if the router is connected to the Internet, etc.

Change connection method to dynamic IP

IP is a user identifier on the Internet. Changing the connection method helps if the PC is able to connect directly to the Internet, but an error occurs when connecting through the router. This mostly happens due to an address conflict. What to do in such a situation?

The following sequential steps must be taken:

  1. Through the “Start” button, enter the “control panel”;
  2. Call the context menu on the “local network connection” item and click on the “properties” line;
  3. The properties menu will be displayed, through it you need to call up the context menu on the “Internet protocol” section and click on the “properties” line again;
  4. Next, in the menu that appears, change the IP or check the box “obtain an IP address automatically.”

Changing Router IP

Since the router operates locally, it can have any IP, but it still sometimes happens that the IPs conflict with each other. Let's take the TP-LINK router as an example.

The algorithm of actions is as follows:


Problem with MAC addresses

MAC can be called a kind of passport or identity of a network card. If there are 2 identical “MACs” on the same Internet provider network, errors occur and as a result, one of the computer owners loses connection to the Internet. The reasons may be in the router address and in the address of the PC’s network card.

If the user is dealing with 1 case, then you need to take the steps described in the above section to replace the IP router.

Different router models require different steps.

For example:

  1. If the user is “Zyxel Keenetic”, then in the “Internet” tab you need to click “connection”. Next, in the menu that appears, find the item “apply MAC” and indicate for it “from the computer”, then click on “Apply” and reboot the router;
  2. If the user has “D-Link”, then you need to follow a similar path to the above router and then click “Manual Internet Connection Setup”. Next, click on “Clone MAC Address”;
  3. If the user is “ASUS”, then you should open the “IPConfig” tab and go to the “WAN&LAN” section. Next, at the bottom of the VAN and LAN window, enter the required information in the MAC line and click on “Apply”.

Replacing the MAC for PC will require the following operations:

  1. First, the MAC needs to be determined. To do this, go to the “Standards” section through “Start” and launch the “command line”. Next, enter “cmd” and press “Enter”;
  2. In the program menu that appears, type “getmac” and click “Enter.” The user's MAC will then be displayed;
  3. Next, go to “Start”, go to “Control Panel” and click “Network Connections”. In the “wireless adapter settings” window, specify the required adapter and, calling up the context menu, click on the “Properties” line. Then click on the “Configure” button;
  4. Go to the “Advanced” tab and click on “Locally Administered Address”, then in the “value” section type the address that was found using the command line and click on “Ok”.

If all user attempts are unsuccessful

Of course, it happens that all the above actions do not lead to success and the computer, for some reason, does not have access to the network. There can be many reasons why this happens. What to do in this case? If the Internet is still not available after all operations, then it is recommended to begin solving the problem through your provider. Specialists can provide free consultations to clients and often quickly find reasons why the user does not have a network. As a rule, they very quickly sort out problems, be they in the cable or lan, etc., so that the computer owner quickly ceases to be tormented by the situation when there is no access to the network.

Solving the problem through a professional technician

A significant number of users prefer to do everything through professional specialists and call craftsmen who have a wealth of knowledge, experience and components and tools necessary for repair (from cables to screwdrivers), which the average user does not always have at their disposal. But some people still prefer to get out on their own and this guide should help them with that.

In this article we will try to figure out why and why the browser stops loading pages and accessing different sites. Despite the fact that the Internet continues to work normally, judging by the connection status on the notification panel. IN in this case It doesn’t matter at all whether you have a PC or a laptop. It has Windows 10, Windows 8, or Windows 7 installed on it. And it doesn’t even matter how you connect to the Internet: via cable directly, or via a Wi-Fi router.

If there is some kind of red cross or yellow cross next to the icon Exclamation point, then the browser does not load pages due to lack of Internet connection. And this problem needs to be solved. First of all, reboot the computer and router (if you have a connection through it). You may also find these articles useful:

When the Internet connected and working, then the icon should be like this:

Usually, when there is Internet but sites do not load, then programs such as Skype do not lose the Internet connection. Pay attention to this. And if your Internet works (connection status as in the screenshot above), but does not access sites through different browsers, then try to apply the recommendations that I will write about later in this article. And further:

  • If you are connected through a router, check whether the sites load on other devices. If not, then reboot your router. You can also connect the Internet directly to your computer and try to access a website. Perhaps this problem was caused by the provider.
  • If the problem is only on one computer, then it is important to remember when and after what it appeared. For example, after installing some program.
  • Restart your computer and run Windows Network Diagnostics. You need to right-click on the connection icon and select “Diagnostics problems”. You can write about the results in the comments.
  • Try visiting different pages. Perhaps the problem is in one specific site. Also try different browsers.

The problem is clear, let's move on to solutions.

If the browser does not load pages, the first step is to change the DNS

This is the most popular and most working solution this problem. Almost always, it is because of problems with DNS that sites do not load when the Internet is working. And in such cases, I recommend registering DNS from Google. This is not at all difficult to do.

You need to go to network connections. Do it in a way that is convenient for you. You can press a keyboard shortcut Win+R, enter the command ncpa.cpl and click Ok.

Right-click on the connection through which you are connected to the Internet and select "Properties".

In the new window, highlight “IP version 4 (TCP/IPv4)” and click on the “Properties” button.

As in the screenshot below.

Everything should work right away. If not, then try restarting your computer.

More information on this topic in the article:.

ipconfig/flushdns – flush DNS cache

Start a command prompt as an administrator and run the command ipconfig/flushdns. The DNS cache will be reset and the problem may be resolved.

It should look something like this:

After this, it is advisable to reboot.

How proxy settings can affect how pages load in your browser

If there is some program, perhaps even malicious, or we ourselves change the proxy server settings, then this may cause this problem. You need to check that there are no unnecessary settings in the proxy server settings.

In Control Panel, find and open "Educator Properties". If you have Windows 10 installed, this item will be called “Browser Options”. You can type this phrase in the search, it will be faster.

On the "Connections" tab, click on the "Network Settings" button. Check that the settings are like mine in the screenshot below.

If everything is fine there, then move on to the next solution.

Resetting network settings

In Windows 7, Windows 8 (and even in Windows 10), you can reset network settings using separate commands, which must be executed one by one in the command line running as administrator.

ipconfig /flushdns

ipconfig /registerdns

ipconfig /release

We execute the commands one by one.

Don't forget to restart your computer.

Avast installed?

If Avast antivirus is installed on your computer, then there is a high probability that the browser cannot load sites precisely because of it. There are reviews in the comments that reinstalling the antivirus solves this problem.

Try uninstalling Avast first. If the Internet works, you can install it back.

Nothing helped, are there any other options?

Check your computer for viruses. There are many good, free antivirus utilities. If you have an antivirus installed, then run a computer scan.

You can also try temporarily disabling your antivirus. Maybe he changed some network settings, and the pages in the browser stopped opening.

Think, maybe the problem appeared after installing or uninstalling some program. Or change some parameters. This way you can find out at least an approximate cause of these problems.

If I remember anything else, or learn something new about this problem, I will definitely update the article. You also share your experience in the comments, write about working solutions. You can leave your questions.

It's a scary moment when your computer connects to Wi-Fi, but the Internet doesn't work. Unfortunately, there is no single solution to this problem, as the error may be related to the settings operating system or router.

We have compiled step by step guide which will help you fix the problem.

Where to look?

If you are facing the "no internet access" problem, then you need to look at:

  • Router
  • The device that is experiencing the problem

If the Internet does not work on all devices connected to the Wi-Fi network, then most likely there is a problem with your router/modem. You can also look at the Ethernet cable to make sure it is not broken or twisted.

If the Internet does not work only on the computer, while other devices connect perfectly to the wireless Wi-Fi network, then the problem is with the Wi-Fi adapter on the computer or again with the router that cannot connect to the computer.

To fix the “no internet access” problem, you can follow these nine steps. So, let's begin.

1. Restart your computer and router

Yes, I know it sounds stupid, but most problems are solved with a simple reboot.

A good reboot is the solution to many software and network connection problems. Turn off your router and wait 30 seconds before turning it back on. Additionally, you should restart your computer to ensure that it is also working properly. Once all devices have rebooted, try connecting again.

2. Check the signal indicators on the router

It's possible that the problem is with your Internet connection and not with your computer. To confirm, you need to check the indicator on the router and make sure it is lit.

Ideally, the indicators on the router should be lit green, and the Wi-FI indicator should blink. If you are unsure, contact your ISP customer support.

3. Use the built-in troubleshooting tool

If the ISP claims that the Internet is working properly, then there is most likely a problem with the WiFi adapter on your device. This can be easily fixed using the built-in troubleshooter that is available by default on Windows.

The built-in network troubleshooter on Windows can resolve, or at least report, most network problems. Right-click the network icon on the taskbar and select " Troubleshooting" Windows will begin searching for the problem and how to fix it. If the system cannot fix them, it will let you know what the problem is. After that, you can find a solution on the Internet, or ask in the comments below, we will try to help you.

4. Clear DNS

Sometimes an error in the DNS cache can cause problems accessing websites and you may think that the Internet is down. In this case, you need to clear the DNS.

Click on menu " Start" and enter " cmd" Next, open a command prompt as an administrator.

A command prompt window will open where you have to type “ ipconfig/flushdns» and press the enter key ( Enter). This command will clear the DNS cache.

5. Change the wireless mode on your router

If your computer can access the Internet when you connect the Ethernet cable directly, while the Internet does not work via Wi-Fi, then the problem may be with the wireless mode.

Routers support multiple wireless modes. For example, you may have encountered symbols such as 802.11b or 802.11 b/g or 802.11 b/g/n etc. So, b, g, n and ac are different standards wireless communication. B is the oldest WiFi standard that covers a smaller area and provides lower data transfer speeds, while AC is the latest WiFi standard with wider coverage and 1Gbps network speed.

Generally, most people use wireless mode 802.11 b/g/n/. But sometimes old devices (especially old smartphones) do not work with this mode, so they connect to Wi-Fi, but there is no Internet.

One way to fix this problem is to log into the router's control panel through a computer, then find the section Wireless mode. Usually it is in settings wireless network (Wireless), where you set the name and password for the Wi-FI network. Next to Wireless Mode you will see a drop down menu, click on it, select 802.11b and save the changes. Now restart Wi-Fi on the devices that were unable to connect to the Internet and check if the problem has been resolved. If the Internet still doesn't work, try 802.11g wireless mode. If you are still unlucky, then look further for a solution to your problem.

6. Automatically obtain IP and DNS

If your smartphone or computer connects to another Wi-Fi network but does not work with your wireless network, there is a possibility of a DNS or IP address conflict. You can check this by ping your router via cmd prompt. If you get a time out response, then there is most likely an IP address conflict.

Ideally, you should configure your network settings to automatically obtain the IP address and DNS provided by your ISP. This ensures the least amount of conflicts. However, sometimes assigning a static IP address or changing the DNS server can help resolve Internet access problems. Conversely, if you are using a static IP address, then it would be wise to obtain an IP address automatically. In short, try changing the settings and see if you can fix the problem with Internet access.

To obtain an IP address automatically in Windows, press the keys Windows + R and enter " ncpa.cpl" in the Run dialog box that opens. When you press " OK", all your network connections will open. Right click on your network and select " Properties» in the context menu.

Now select " IPversion 4", and press " Properties"underneath it. In the next dialog box, select the option: " Obtain an IP address automatically" And " Obtain DNS server address automatically" Restart your computer and check your Internet access.

7. Problems with the network driver

Sometimes the problem with accessing the Internet is an old network driver. To update the network driver on your computer, press the keys Window+R and enter " devmgmt.msc" You will open the window " device Manager».

In the menu on the left, expand the section " Network adapters" and right-click on your network. Now select the option " Update drivers", and you will get two options to update the driver: manually and automatically (online).

Try connecting your computer to your router using an Ethernet cable to access the Internet. If the connection is established, click " Automatically search for updated drivers", and Windows will automatically find and install the required driver.

In case you are unable to connect to the Internet via an Ethernet cable, you will have to manually download the latest driver from the manufacturer's website from another device and then transfer it to a computer without Internet access. Next, select the option “ Search for drivers on your computer" to manually install the latest drivers.

8. Reset the router to factory settings

This is a pretty tough option, but in most cases it solves all problems associated with the router. You can reset your router to factory settings. This allows you to fix the problem with Internet access. This also means that you will have to re-set the basic settings, password and other network settings.

You can reset the router to factory settings by pressing the reset button on the router itself. Usually the reset button is hidden inside a tiny hole, so you will need ball pen or a toothpick. Press the button and hold it for 5-15 seconds until all indicators start flashing.

9. Call your Internet Service Provider

If none of the methods solved your Internet access problem, then you should let your Internet service provider do it. They will conduct a consultation over the phone, and if necessary, they will send a specialist to your home.

Summarizing

As I already said, there is no single way solve the problem with Internet access. The above tips should help you fix most software related issues. However, if the problem with accessing the Internet is related to the computer hardware - for example, the network card or router is broken - then you will have to turn to experienced specialists.

By default, when using a Wi-Fi connection from a laptop or computer, the Internet and network should connect automatically. The user does not have to think about what and where to turn on, as when working with wired Internet.

Here, one of the main advantages of this connection is the ability to turn on from the first second, without waiting.

But it also happens that it was not possible to automatically connect to the proxy server. What does it look like and what should a simple newcomer to the Internet community do in this case? The reason for this problem is hidden in the settings for connecting to the proxy server. You could change them:

  • accidentally - by a key combination, or in case of a sudden power outage (in the absence of an uninterruptible power supply), etc.;
  • due to a virus - very often settings are lost due to malware (software) not being completely removed.

What do connection errors with a proxy server look like?

The complexity of such problems is that with the Internet connected, which will look like it is turned on in the command line, and even torrents will work and Skype can work, but it will become impossible to start working in any window. It will open, but will not load. Everywhere it will be written that there is no connection to the proxy server.

The signature can be in English or Russian. Only one tab or different browsers may not open. Or maybe this error occurs in all browsers.

There is no connection to the proxy server, which just means that somewhere the automatic connection to the network is broken, which does not require human intervention.

No connection to the server

An important note - Problems with automatic connection have nothing to do with the operating system (OS). Therefore, there can be no problems here. The difference will be small only in correcting such a problem on different operating systems -7, or 8, or 10.

In this case, the main thing is not to be hysterical, not to say that repairs will cost a lot of money. And there is no need, in a fit of imbalance and with a hot head, to start with:

  1. Reinstalling browser(s);
  2. Reinstallation of the entire OS.

Fixing a connection error using the example of the Chrome browser

To fix connection errors with a proxy server in any browser, the first thing the user should find is simple Settings.

After pressing the button, a window with settings opens. But not all of them may be displayed. Therefore, the user needs to look at the window, and if there is nothing with the proxy server signature, click the Change proxy server settings button. Then the user will see on the screen window in which you should already select change Internet settings.

It will automatically open on the connection option (if not, you need to select it) and then press the button - Network settings.

After that, the user in a new window must check the option automatic detection parameters and click ok to fix the connection.

And then the apply button is pressed and you can check the error correction. Mozilla works according to a similar scheme. But the end of the procedure is slightly different. Through Settings, find Advanced, then Networks, and then select Configure. Be sure to select the option WITHOUT PROXIES. It will be better this way.

Fixes via Internet Options

After the user has corrected the network disconnection settings in all browsers, the connection needs to be updated via Windows. To do this, the following sequence of actions is performed:

  1. Through Start and Control Panel, browser properties are selected.
  2. In the new window that appears, automatic connection to the proxy is again selected (the window will be one to one, as with the correction in Google Chrome). And changes are accepted.

Checking your Internet connection

And now you can try to adjust the automatic connection to networks using the tools available in the OS. To do this, select Start, then Control Panel and Network Control Center.

Network Management Center

Then you need to select - change adapter settings. Then there you will need to move the mouse to the “local network connection” shortcut and select properties after right-clicking.

In the connection to the local network, in the Networks tab, you need to check the box or highlight the line Internet Protocol Version 4 (TCP/IPv4). And as always, click OK.

Then you need to make this line with the connection active, stand on it, and click the Properties button, which is just below. A new window will appear. It must automatically select both IP and DNS addresses.

Just in case, you can also run the following phrase through the command line - ipconfig /flushdns. But this requires administrator rights.

Fixing virus automatic connection errors

Things will be worse if the automatic settings are lost due to a failure, a power outage, or a virus that has not been completely removed. Then the computer will have to be “treated”. Settings can be lost due to a virus in two cases:

  1. After checking with antivirus;
  2. Due to a contracted virus.

You can fix such errors with the same antivirus. But the program should be simpler so that it does not interfere with the settings, for example, this AVZ.

In this program, you should select restore system settings through “File” and check all the boxes, exactly as in the figure below. Then click Perform the marked operations.

After this, you can reload the browser and try to see if Internet pages open.

As for anti-virus programs themselves, in this case it is better to use one-time scanners, without permanent installation on the computer. It can be:

  • Kaspersky repair tool;
  • Dr.web

Cleaning the registry - as an option to fix auto-connection to the network

Another option to fix automatic connection is clean registries.

In the operating line of the OS window, type HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WindowsNT\CurrentVersion\Windows\

In the window that opens, you need to check the Appinit_DLLs folder or file. There shouldn't be anything in it!

In OS version 10, this file will be named AutoAdminLogan.

All possible options fixes for connecting to the proxy server have been sorted out. If all else fails, then you should call a specialist. This means that something more serious happened to the computer than lost settings.

Error message connection failed - what to do?

Another problem with connecting to networks and working in in social networks. Very often, when loading sites on the Internet, an annoying window appears with the following content:

Connection failed error

This same error can very often be referred to on the network as connectionfailure error. Such inaccuracies should be kept in mind when searching. This is just that magical option when you can log in to some sites, but on others you get this error. There is most likely no reason for this to be a virus. In most cases, this problem is caused by:

  1. Blocking firewall (denies access to a site or sites);
  2. Communication problem (no connection to the site yet);
  3. The antivirus automatically blocked this site;
  4. The settings of your Internet service provider have changed.

To solve the firewall problem, you will have to turn the firewall on and off. If sites are blocked due to the antivirus being turned on, you will have to disable such blocking on the antivirus. This is what it might look like on Avasta. All you need to do is update your antivirus to remove blocking links.

Updating signatures

And if there is no truth in any of the proposed options, then all that remains is to call the provider and find out if they are running somewhere preventive work. Yes, and there is such an option that the wires were cut in the yard or the user did not pay for the services.

Setting up network access and disabling it on Windows 7,8, 10

Connecting to a computer or laptop network can be done in two ways:

  • via a wired network;
  • over a wireless network using Wi-Fi.

But besides these nuances, there is also the type of operating system that needs to be taken into account. And if the seven and eight with modifications are similar to each other, then the ten may have its own difficulties.

How to connect an Internet connection via a wired cable and via a wireless network for Windows 7 is officially published in great detail and easily accessible on the Windows website. Version 8 needs to be connected to the Internet in much the same way.

Thus, the user will not be confused or lost if suddenly the computer starts swearing about inaccessible pages. It will be enough to first try all the above methods on your own, and only then go to the workshop.

There are several reasons why there is Wi-FI without Internet access.

Often the problems lie in routers and access points, but there are also cases when the fault is caused by services installed in the operating system.

Read on to find out the cause of the problem.

Problem Determination

First you need to find out at what stage of the connection the problem arose.

To make sure that the problem lies in the router settings, you need to try connecting to the Wi-FI network through another Windows laptop or smartphone.

If the error disappears and the Internet connection is present on another device, the user will know that it is necessary to configure the Wi-FI adapter in the laptop itself.

In the event that access to the network was not obtained from any device, you will need to look for problems with the router, access point, modem or Internet provider.

It is also worth trying to connect the network via network cable bypassing routers. This will allow you to identify problems more specifically.

If you have access to the Internet via cable, then you should change the settings of the router or access point itself; if not, the problem is with the modem (if available) or the provider.

Disabling network access on the provider side

Sometimes due to malfunctions or conduction technical work You can see a yellow triangle that notifies the user about a limited Internet connection.

In the case where the equipment settings were not performed, but access was nevertheless lost, most likely the problem is on the provider’s side.

In this case, you need to find the company’s phone number, which is usually written in the contract, and call and ask about the reasons for the malfunction.

Advice! But don’t immediately rush to dial your provider’s operator; first reboot the router, since technical support will suggest doing just that first.

If the resource has loaded and access to Personal Area received, this will mean that the Internet connection is intentionally limited by the provider, possibly for non-payment.

In the event that the site does not work, you should call the technical support operator.

Operating system settings

If the access points are visible in the system on the laptop, reinstalling the driver will not be required.

When the Wi-Fi adapter is successfully connected to the network, but there is a yellow triangle in the system tray indicating a limited Internet connection, you need to incorrect setting or a malfunction in their operation can cause a similar problem.

The best option To check the functionality of the Internet, you will boot the system on your laptop in safe mode with support for network drivers.

To do this, you will need to go to system settings by pressing the key combination in Windows “Win ​​+ R” and run the msconfig request.

After this, the “system configuration” window will open. In it you need to go to the “boot” tab, where you will need to check “safe mode” with the “network” parameter.

If with this option you have access to the Internet, you need to start the laptop in normal mode, removing the previously installed parameters, and then one by one disable applications that affect the operation of the network.

Most likely, these may be recently installed or updated programs.

The best option for this would be the Dr.WebCureIt! For Windows, since it does not require installation, it is free and always contains an up-to-date database.

Setting up the router

If Internet access is not available on several devices, the problem is in the settings of the router, which is distributing the connection incorrectly.

This may occur when resetting the settings for the current provider.

To restore them, you will need to open the setup description on the website of the company that provides the Internet.

Also, all the necessary parameters for entering into the router are often attached to the contract concluded when connecting services.

If the router was purchased independently of the provider, the instructions for it most likely will not be present on the website.

You will need to find it on the equipment manufacturer's website. Also, documentation is always present in the box with the router.

Sequence of actions for making settings on the D-Link DIR-600 router:

  • open parameters by entering its IP in the address bar of a Windows browser or another OS;

  • enter your login and password (the default value is admin);
  • in the wireless network wizard, configure the name and password of the Wi-FI connection;

Wi-Fi network name

  • by going to the tab in the lower horizontal menu “Advanced settings”, click on the WAN item located in the network section;
  • If there is a connection profile, double-click on it to make settings; if it is missing, add a new one.

  • in the window that opens, enter and save the settings that are indicated on the manufacturer’s website.

Also, for this router model, a simpler setup option is available by clicking Click’n’Connect in the main menu.

However, it may not work correctly with some providers.

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