Where to go to work after hotel management. How to enter college to major in hotel services

Sooner or later, most people have to use hotel services. When coming on a business trip, visiting relatives, or being in the city for entertainment purposes, guests choose a hotel to their liking and rent a room for a certain number of days.

Depending on the class of the establishment, it can offer clients a set of standard services or some additional service.

Who works in hotels

The hierarchy of hotel staff is essentially the same as in many other organizations: there are service staff, middle management and senior management.

In order to take up a position lower level, it is enough to have hard work and discipline, and managers cannot do without special education (faculty of “Hospitality”). What job to do after graduation is decided by the graduates themselves, focusing on the specifics of the knowledge acquired and their personal preferences.

Hotel staff tasks

It is the responsibility of service workers to ensure round-the-clock operation of the hotel. Cleaners and maids are responsible for cleaning and maintaining cleanliness in the rooms, corridors, halls, staircases and courtyard of the hotel. Other employees take customers' orders, deliver food and shopping to them, help with loading and unloading luggage, keep their clothes and shoes clean, and perform a variety of other similar tasks. The advantage of such relatively simple professions is the absence of the need for special training, for example at the Faculty of Hospitality. What you can work without experience and skills is a maid or a cleaner.

Such employees practically do not communicate with guests. As a last resort, short dialogues on general topics are acceptable.

Studying the features of the functioning of hotels and management activities Students who have chosen the specialty “Hotel and Restaurant Business” study in this structure. What can you do after graduation? Manager, administrator, or manager.

Responsibilities of a hotel service specialist

Middle managers assume the following responsibilities:

Monitoring the work of maintenance personnel.
Formulation of valuable instructions, selection of their executors and monitoring the quality of the work performed.
Compliance control internal rules organizations.
Monitoring compliance with necessary sanitary and hygienic standards.
Communication with clients, solution conflict situations(within its competence).

In addition, a specialist can advise, instruct newcomers and conduct internships. His responsibilities often include conducting interviews with applicants for vacant positions, as well as selecting them.

An important task of a specialist manager is to monitor the mood present in the team and correct it. Good worker knows how to analyze a situation in a timely manner, predict its development and optimize this process (resolving internal conflicts, correct selection personnel, application of incentive measures and penalties).

Many of the wisdom from this list are taught in various educational institutions at the Faculty of Hospitality (the student should decide who to work and what specialty to choose before enrolling).

Benefits of working as a hotel service specialist

When choosing such a profession, people expect the following privileges:

Gaining experience in management, which is useful not only for advancement in the hotel business, but also for work in many other structures.
Such workers receive very decent wages. Specialists by rank are not entitled to tips, but their salary is several times higher than the official earnings of porters and maids.
As a rule, if you work conscientiously as a hotel service specialist, you can count on a quick promotion.

Many young people do not think about their future specialty when studying hotel management. They decide who to work after gaining minimal experience, studying their capabilities and market requirements. That is, they perceive it as a start for a career.

Disadvantages of the profession

To the disadvantages that characterize this type activities can be attributed to the inevitably high nervous tension management employees, as well as the lack of standardized working hours.

Students wishing to work in this industry must carefully consider all the nuances before studying the hotel industry. It is up to them to decide who to work with, but they must remember that this business is always working with people with different temperaments, characters and levels of culture. Both among the guests and among the staff there can be impolite, upset and even rude people. A specialist must be able to find a way out of various sensitive or conflict situations in order to maintain the establishment’s reputation and customer loyalty at the highest level.

Hotel management: who to work and where to study?

Modern educational institutions offer those interested two opportunities to obtain education in this field:

Diploma.
Postgraduate.

The first is traditional training with a bachelor's degree awarded upon completion of the course. Postgraduate education can be used by young professionals or already established hotel workers who want to improve their skills. The result of such training is a master's degree.

Many domestic trade universities and specialized colleges offer to master the specialty "Hospitality" (where to work after graduation, you can ask admissions committee or study relevant publications). In addition, many educational institutions in Switzerland, France and Poland constantly invite applicants.

What is required to master the profession

It must be said that not every person can be a hotel service specialist. To effectively perform management functions and be a useful employee for the organization, the student will need pragmatism, rational thinking skills, patience and certain leadership qualities.

At the moment, there is a certain bias in the labor market towards supply, that is, there are more young specialists than vacancies. However, this fact should not confuse ambitious and purposeful people, because with such qualities they have every chance of a successful career. In addition, the training program includes a large number of universal items, which can be useful when working as a manager or HR specialist in an organization far from hotel business.

Knowing what kind of work they can do after graduating from Hotel Management, young people should take into account the specifics future profession. Only in this way will learning be interesting, and work will become a favorite pastime.

Nowadays, more and more young people are interested in the specialty of hotel management, because with such a profession there is every chance to really quickly rise through the ranks. career ladder and have a big income. However, before choosing the hotel business, you need to clearly understand what exactly this profession is, what responsibilities it carries, its nuances and features.

Specialty hotel service

Upon graduating from a university with a degree in hotel service (specialty code 43.02 11), and then working in it, the graduate must:

monitor the creation of comfortable conditions in hotels,
solve organizational and strategic problems,
really organize comfortable conditions for clients and consumers,
maintain cleanliness and order,
work with customer reviews and complaints and promptly resolve them.

So, working in the specialty of hotel service is truly an extraordinary and serious matter.

Specialty hotel service - colleges

Opportunity to get average professional education in this specialty they provide:

Sestroretsk Lyceum named after. S. I. Mosina;
Nizhny Novgorod College of Small Business;
Sergiev Posad College;
Tuapse Social Pedagogical College;
Regional College of Entrepreneurship, Perm;
Rybinsk Industrial and Economic College;
Ural College of Business, Management and Beauty Technology, Yekaterinburg;
Rostov College of Fashion Industry, Economics and Service;
Perm College professional technologies and design.

Moscow colleges with a specialty in hotel service

College "Moscow Region", Klin (Moscow region, Klin district);
College of Hospitality Industry and Management No. 23, Moscow;
College of Urban Planning, Transport and Technology No. 41, Moscow;
Polytechnic College No. 50, Moscow;
Educational complex "South-West", Moscow;
Moscow College of Management, Hotel Business and information technologies"Tsaritsino".

Specialty hotel management in St. Petersburg

St. Petersburg Technical College of Management and Commerce;
Leningrad Social Pedagogical College;
Petrovsky College, St. Petersburg.

Hospitality specialty

This specialty entails the following responsibilities:

control of accommodation services, managers,
organization staff work,
control of service and reservation services, work of the company’s logistics center.

Of course, all of these responsibilities may vary and depend on the specific position. In any case, you need to understand that the hotel business is a specialty that requires dedication and great self-control.

Hotel business specialty

This specialty implies:

solving issues of customer accommodation and their comfort,
solution monetary issues,
management of employees and control of all services related to reservations, accommodation, and service.

In addition, an expert in the hotel business must be attentive and communicative, easily resolve any issues and have nerves of steel.

Universities specializing in hotel management (hotel service)

Those who have already made their choice are most likely worried about the question: “which university is better to enroll in?” If you are attracted to the specialty of hotel management, Moscow universities conduct annual admissions for it. So, you have every chance to enroll in institutes such as MGIIT or the Academy of Law and Management. But for those who want to get a specialty in hotel service after 9th grade, the doors of small business college number 48 or college will open hotel industry. When choosing Moscow universities with a specialty in hotel management, you can pay attention to the Moscow State Institute named after E.R. Dashkova, which produces real experts.

Moscow universities with a specialty in hotel management

Get higher education in this specialty they provide:

Russian State Humanitarian University;
Moscow state institute tourism industry named after Yu.A. Senkevich;
Russian New University;
Russian State Social University;
Institute of Tourism and Hospitality (Moscow) (branch) of the Russian State University of Tourism and Service;
Gzhel State University;
Russian State University physical culture, sports, youth and tourism;
Moscow State Transport University of Emperor Nicholas II;
Moscow Humanitarian and Technical Academy;
Moscow Humanitarian University;
Russian University Friendship between nations;
Moscow Humanitarian Institute named after E.R. Dashkova;
Academy of Labor and social relations;
Domodedovo branch of the Russian New University;
Moscow University of Public Administration.

What to do after graduating from university?

Those who are going to get a specialty in hotel service are primarily interested in what job to do after completing their studies. Where to work as a hotel service major? Having received this education, you can work as a hotel administrator or receptionist. But those who have completed training specifically in the specialty of hotel management can get a job as a manager of a hotel, inn or restaurant. You can work as a deputy or chief manager. And those who are specialists in the hotel business can occupy various management and administrative positions in hotels or restaurants.

The most common entrance exams:

Russian language
Mathematics (basic level)
Social studies is a core subject, at the choice of the university
History - at the choice of university
Computer science and information and communication technologies (ICT) - at the university's choice
Foreign language - at the choice of the university

The popularization and mass distribution of tourism in the world, cooperation with foreign partners and other factors require the presence of qualified specialists who are well versed in the hotel business and tourism business management in general. That is why this specialty attracts many applicants who (provided good teaching) are guaranteed to be successfully employed.

The most common admission exams

To enroll in the specialty “Hospitality”, applicants are asked to pass exams or count the results of the Unified State Examination in three subjects. The profile exam is social studies, since training involves studying large quantity social disciplines.

Other mandatory exams– Russian language and history. Some universities are replacing history with computer science and ICT. At the discretion of the educational institution, a foreign language exam may be offered.

Brief description of the specialty

A specialist in this area can be involved in organizational, managerial or production technical professional activity. Students study a number of disciplines that allow them to develop professional competencies. However important role in the training of specialists, attention is paid to the formation of the culture of the future hotel employee. Therefore, among the disciplines you can find conflictology and psychology business communication. During the learning process, students participate in various trainings, undergo several internships, including abroad (depending on the specific university), and learn two foreign languages.

Large universities

The most famous educational institutions that train specialists in the specialty 43.03.03 “Hotel Management”

Russian State University of Physical Culture, Sports, Youth and Tourism;
Voskresensk Institute of Tourism (branch) of the Russian International Academy of Tourism;
Moscow State Institute of Tourism Industry named after Yu.A. Senkevich;
Academy of Labor and Social Relations;
Russian State University of Tourism and Service.

Terms and forms of training

Training involves the following forms: full-time, part-time and part-time. The duration of full-time study is 4 years, in other forms - from 4 years 4 months to 5 years. After receiving a bachelor's degree, you can continue your studies in this specialty at a master's degree.

Subjects studied by students

During the training process, students master six cycles of disciplines and separately physical education.

These are the following cycles:

humanitarian,
social,
economic,
mathematical,
natural science,
professional.

Each of the above cycles includes a basic and profile part. The disciplines of the basic part of the cycles include philosophy, logic, history, psychology, life safety, economics, marketing, foreign language, computer science and others.

Thanks to the profile part, the student receives a good vocational training and the opportunity for successful further education. Such disciplines are determined by the university depending on the specific profile of study.

Profile disciplines may be as follows::

logistics, hotel industry technologies,
hotel animation,
public relations in the industry,
basics of entrepreneurship,
hotel personnel management,
business planning and others.

A number of disciplines are offered to students to choose from depending on what directly interests them in the hotel business. This could be the basics of service science, sales management, marketing in the hotel and tourism industry and others.

Gained knowledge and skills

A bachelor's degree in hotel management acquires the following knowledge and skills during the course:

Who to work with

Bachelor's graduates are employed in various organizations and companies in the hotel and tourism industry and occupy positions of director, department manager, specialist in sales, planning, development, marketing and advertising departments. The specialty also implies successful entrepreneurial activity.

The next area of employment is hotels, hotels, sanatoriums, recreation centers, health and resort complexes.

Here graduates can take the following positions:

supervisor,
administrator,
manager,
head of the reservation, accommodation, service department,
personnel manager, etc.

You can get a job either in resort or major cities our country and abroad. The choice of country may depend on the second foreign language learned. Wage starts from 30 thousand rubles for service managers and from 40 thousand rubles for hotel managers. For large hotels and popular tourist destinations, these figures almost double.

There is a prospect of building a career vertically (from personnel manager to manager) and horizontally (with a transition to larger and more popular hotels).

Hotel Manager- the top step in the career ladder of hotel staff. He manages all departments of the hotel: reservation services, reception and accommodation of guests, telephone and information services, service departments, restaurants, beauty salons. The manager must provide the guests with comfortable conditions for staying under the roof of the hotel and the desire to return again, the hotel owner with a high income, and the employees with the pleasure of working under his supervision. Coordinating all this at the proper level is not so easy. The profession is suitable for those who are interested in psychology, foreign languages and labor and economics (see choosing a profession based on interest in school subjects).

Features of the profession

Hotel manager, hotel director, top hotel manager, hotelier are synonyms of one profession. A good top manager of the hotel business is a piece of goods , on which the quality of hotel management at all levels, and, consequently, the image and reputation of the hotel depends. The hotel manager has some freedom in making decisions, but within the standards determined by the hotel owner. He enters into a special agreement with the hotel owner, which specifies the extent of his responsibility, job responsibilities, level of salary and bonuses. Large chains of well-known and prestigious hotels prefer to see in this high position those who thoroughly know the specifics of the work of the hotel’s services. That is, a hotel administrator or even a receptionist has a real opportunity to become a hotel manager. There are hundreds of similar examples in the history of the hotel business.

The hotel manager determines the hotel's advertising policy, planning economic activity hotels, personnel policy, introduces personal innovations and independently establishes an effective combination of economic and administrative management methods. In large hotel chains, the hotel director works within the strict framework of accepted standards, as, for example, in the National Hotel Corporation free communication between staff and clients is considered acceptable, in the Mariott hotel chain a restrained and strict style of work is considered acceptable.

The responsibilities of a hotel manager include:

organizing and ensuring efficient hotel operations;
providing clients with information about possible services;
control over the quality of customer service in accordance with the class of the hotel, correct use, accounting and distribution of numbers, as well as compliance with the passport regime;
directing the work of hotel staff and services to ensure the safety and maintenance of premises and property in good condition, uninterrupted operation of equipment, external landscaping, compliance with sanitary, technical and fire safety rules;
cost-effective hotel management, timely and high-quality provision of a range of services to hotel clients;
introduction of progressive forms of service organization;
preventive inspection of residential rooms, utility rooms hotel, organization of major and current repairs;
expanding the material and technical base of the hotel, increasing its comfort;
maintaining and timely submission of reports on the economic and financial activities of the hotel;
investment planning, control over turnover and costs;
providing the hotel with qualified staff.

Pros and cons of the profession

Pros:

constant demand in the labor market
high prestige and respectability of the profession
high level of remuneration

Minuses:

high level of responsibility
work in conditions of “no room for error”
irregular working hours
great psychological stress
the need to communicate with a large number of people
inevitability various kinds conflicts and discontent of guests, the need to be at their epicenter

Place of work

Hotels, motels, guest villas and lodges

Important qualities

A hotel manager must be an excellent marketer and innovator, diplomat and psychologist, financier and personnel officer. This position can be applied for by a person who has not only a specialized diploma, but also certain life experience, as well as:

extraordinary organizational skills
confidence
ability to persuade
perseverance
qualities of a born leader
attention to detail
meticulousness, ability to complete every task
talent for communicating with people
ability to effectively delegate authority
ability to create a team of the best specialists in their field
ability to analyze large amounts of information, make decisions and take responsibility
good memory
high concentration
patience
communication skills
ability to quickly navigate in complex environments
ability to communicate effectively at any organizational level
ability to listen and hear
ability to manage conflicts, exercise control over crisis situations in a team, neutralize and resolve conflicts that arise
the ability to think on the scale of the entire hotel.

Hotel manager training

In this course, you can obtain the profession of a hotel director remotely in 1-3 months. Diploma of professional retraining established by the state. Training in a completely distance learning format. Largest educational institution additional prof. education in Russia.

The Interregional Academy of Industrial and Construction Complex (MASPK) invites specialists involved in the hospitality industry to take courses. The Academy’s professional courses allow you to undergo retraining and advanced training in a comfortable distance format and learn a specialty at a convenient time.

Higher education

To be a hotel manager, higher education is required. If your higher education is non-core, you must complete special courses for directors managing the hotel business. Large hotel chains require mandatory specialized higher education in the field of hotel management.

Hotel management training is provided by more than 30 educational institutions in Moscow, among which the most serious training can be obtained in the following universities:

Moscow Academy of Tourism and Hotel and Restaurant Business under the Moscow Government
REA named after. Plekhanov
Russian New University.

These educational institutions have their own study bars, hotel rooms and cafeterias. Training, in addition to theoretical disciplines, includes business games and psychological trainings in which real situations of customer dissatisfaction are played out: “the client is furious,” “the client accuses of theft,” “the client is dissatisfied with the service.” Clients are sent abroad for internships - to France, Turkey, Cyprus and Malta, where graduates master Western technologies for running a hotel business and a foreign language at the proper level. After which students, quite professionally as economists, lawyers and managers, can independently develop a business plan for opening a private hotel.

Courses for directors managing the hotel business can be taken at the MBA-CITY Business Academy. The best educational institution The world-class opportunity to obtain the profession of hotel manager is the Hotel Institute in Montreux in Switzerland - Hotel Institute Montreux, HIM.

Salary

Salary as of 02/28/2019

Russia 20000—60000 ₽

Moscow 40000—150000 ₽

The remuneration of a hotel manager depends on the country, the status and star rating of the hotel, membership in the hotel chain, the number of rooms, and the experience of the director himself. So, for example, the difference in salary between the directors of 3* and 5* hotels can be large, or it can be almost the same if a 3* hotel complex has more rooms than a 5* small hotel due to additional bonuses from the number of potential clients.

In Russia, hotels that are part of the international hotel chains Radisson, Kempinski, Marriott, Marco Polo, Le Meridien, Sheraton, etc., hire qualified personnel with knowledge of languages, special education and a Western style of work for the position of directors.

Career steps and prospects

A hotel manager is the highest level of a hotel career. The next step career growth may be a manager of a hotel chain or a co-owner, and then the owner of a hotel chain or an individual hotel.

Quirks of hotel guests:

A guest of the Greek hotel Honeymoon Petra Villas requested a room in which the rays of the sunset would fall into the room at an angle of 45⁰ relative to the right side of the window.

Another unusual behavior was demonstrated by a hotel guest who, in the heat of the day, asked for rain.

One of the guests of an Irish hotel asked the administration to provide him with very unusual service: Organize a golf game at the local glacier. However, after the man had played enough (i.e. completed 3 holes), the unusual requests continued: he demanded to be taken back to the hotel in a private helicopter.

A hotel guest forgot his medicine in his room. Only on the plane, remembering it, the man called the administrator and asked to deliver this medicine to his home. Which is what was done.

The man booked all the rooms at the Hacienda Benazuza hotel in Spain. The guest explained this by saying that he wanted to organize a party for 10 people. It should be noted that the number of rooms in the hotel is 44, and the cost of living per day in one room is at least $300.

It is not uncommon for concierges to make purchases for hotel guests. And, as it turns out, there are cases when they have to choose and buy a house. Thus, one of the hotel guests trusted the concierge’s choice and did not even look at the building before making the purchase.

In one of the London hotels, a man asked to be served by girls with obvious facial hair in the hotel restaurant. The hotel staff, in order to fulfill a stupid request, pasted mustaches and beards on the waitresses, the maid and the administrator.

One popular singer, staying in a Portuguese hotel, asked that the sheets lying on her bed have three small holes. For what? The hotel administration still does not know the answer.

One of the guests of an elite hotel constantly ordered himself a “colored menu”. One day he asked the cook to cook for him blue color, then pink, purple, black.

Not long ago, the specialty “Hospitality” appeared in Russian universities. What kind of profession is this “Hospitality Specialist”, and in what industry can a graduate work?

Let's take a closer look at this specialization to understand all its positive and negative aspects.

Who is a hotel service manager?

This is a specialist who is in charge of organizing guest services in hotels and tourist complexes. He receives, accommodates, discharges guests, and is responsible for the smooth operation of the facility.

Top 10 professions in the hotel and restaurant business

The hospitality and tourism industry in Russia is developing rapidly. It includes three main sectors: catering, hotel management and tourism. The first two are often combined under the same term “Hotel and restaurant (business)” or “Hotel and restaurant business”.

We can give the following definition to the concept of “hotel and travel business"is a sector of the economy that is associated with the provision of services in the field of hotel management and tourism.

Let's see what The professions in this area are the most respectable, paid and interesting:

hotel manager;
PR manager;
hostess;
hotel manager;
event organizer;
nutrition manager;
Front Desk Manager;
brand manager;
room supervisor;
Chef.

The question often arises for applicants: what is better, “Tourism” or “Hospitality”? Everyone decides for themselves. But the second direction is very promising.

Consumers want to see not only a traditional hotel; today they are attracted to something new and non-standard. For example, floating hotels, boats, boat campings, etc.

You always have a chance to open your own business, for which you don’t need to recruit large staff(for example, hostels, etc.).

Where and how many years to study for the specialty “Hotel Service”

In Russia, higher education in this specialty (applied bachelor's degree) can be obtained in almost 100 universities in the country (97, to be precise). Be sure to read reviews about the university from students and graduates before enrolling.

Let's list Top 5 universities in the Russian Federation where training is conducted:

Kazansky (Privolzhsky) federal university(KFU);
Southern Federal University (SFU);
Ural Federal University named after. B. N. Yeltsin (Ural Federal University named after B. N. Yeltsin);
Peoples' Friendship University of Russia (RUDN);
Far Eastern Federal University (FFU).

Duration of study – 4 years (full-time). Studying is complemented by practice in hotels with which the university has an agreement.

Today in Russia, training in this specialty is offered not only by universities, but also by colleges, where you can enroll after 9th or 11th grade, as well as private companies and organizations that retrain specialists.

For example, at Synergy University (Moscow) there is a college (direction “Hotel Service”, Faculty of Hotel and Restaurant Business) with a training period of 1 year 10 months or 2 years 10 months. After graduation, there is the opportunity to enroll in the 2nd or 3rd year of the specialty “Management in the hotel and restaurant business” (first higher education).

At the same university you can get a second higher education in a similar specialty with a duration of study of 4-4.5 years. Master's and postgraduate studies will be further stages of education.

What items can be in curriculum directions "Hospitality":

organization of reception and accommodation services;
sales technology in the hotel business;
advertising in the hotel business;
technology and organization of food services;
standardization and quality control of hotel services;
international hotel chains;
corporate culture in the hotel business, etc.

In addition, there are courses of varying durations offered by various private companies.

What subjects need to be taken

To enroll in the specialty “Hotel Service”, “Hotel Management” you need to pass the Unified State Exam in three subjects.

Today the list is as follows:

Russian language (basic level);
mathematics (basic level);
social studies (profile level).

Other exams are taken at St. Petersburg State University: Russian language, social studies, foreign language. In Ryazan state university named after S.A. Yesenina – social studies, history, Russian language. The Unified State Exam in these subjects will also be asked of you at the Novosibirsk State University of Economics and Management "NINH" (NSUEU).

The exact list of subjects must be found in advance on the website of the university of interest.

Where can a graduate with a diploma in Hospitality work?

After receiving a diploma in Hospitality, you can apply for a position in middle management, that is, hotel management.

You have already moved beyond lower-level positions (cleaners, maids). The highest level will be senior management.

What vacancies can be offered to a graduate:

manager;
administrator;
manager;
HR Specialist.

How to become a hotel manager

First of all, you must have a degree in Hospitality Management. The second one is also necessary – “Human Resources Management”.

It is advisable to also have an economic or legal education. Such complexity will give you advantages, in particular:

in the management of marketing activities, which includes production and sales marketing, marketing communications;
in intra-company management (management), including strategic, current, operational, process management, project management, development;
in intra-company planning and forecasting, which includes strategic, current, operational planning, management control.

To become a manager, it is good to have not only diplomas from leading universities, but also certificates of internships in prestigious hotels, especially foreign ones.

What is the salary of a hotel manager in Moscow

A hotel manager in Moscow earns an average of about 70,000 rubles(according to the website Moscva.trud.com). This profession is one of the highly paid. In the regions, such work is naturally paid lower.

Career in Hospitality

If you are hardworking, have organizational skills, are sociable, have resistance to stressful situations, can work in multitasking conditions (you have to solve the most diverse tasks every day), you know foreign languages, then you can count on career growth.

Experience and practice can allow you to later take such a prestigious position as a “hotel business expert” who deals with forecasting in the hotel industry.

Hotel service specialist - pros and cons of the profession

Overall, this field of activity is very attractive.

Among the advantages is the demand for the profession. A graduate can find work not only in Russia, but also abroad. In addition, experience communicating with people will always be useful in life.

Disadvantages include a large amount of work, frequent stressful situations and problems issues that need to be resolved as professionally as possible. This means: an even tone of speech, goodwill, a desire to find a compromise. A hotel service specialist can work night shifts and on public holidays.