Is it possible to connect an entrance intercom that has been disconnected for non-payment? Disabling the intercom for non-payment of old debts The intercom handset in the Vorotynsk apartment was disconnected.

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SOLUTION

In the name Russian Federation

Apatitsky City Court of the Murmansk Region composed of:

presiding judge Vorobyov N.S.,

under secretary I.A. Poshina,

with

plaintiff Yakovleva N.S.,

representative of the defendant Sharonov V.Yu.,

having considered in open court a civil case on the claim of Natalya Sergeevna Yakovleva against the limited liability company Domofon-Service for the protection of consumer rights,

U S T A N O V I L:

Yakovleva N.S. filed a lawsuit against the limited liability company Domofon-Service (hereinafter referred to as Domofon-Service LLC) for the protection of consumer rights.

In support of the demand, she points out that Domofon-Service LLC illegally turned off the intercom in her apartment. At the same time, she indicates that she did not receive any notifications from Domofon-Service LLC about the presence of arrears in payment for services. In addition, it indicates that Domofon-Service LLC is not the owner of this equipment, but a service organization responsible for the technical serviceability of the intercom.

She contacted writing to Domofon-Service LLC with a request to explain their actions in illegally disconnecting the intercom in her apartment, also asked to provide her with information about the work carried out on the maintenance of the intercom (work schedule, work orders for Maintenance, calculation of the cost of work). The office manager accepted her appeal, verbally stated that she would forward it to the director, but refused to put the incoming number on her copy. Having not received a response within ten days, she sent a registered letter to the defendant, which was returned to her address a month later with a note indicating that the storage period had expired. She believes that since Domofon-Service LLC was refused to provide information, the defendant’s actions fall under Article 14.8 of the Code of the Russian Federation, which provides for liability for violation of consumer rights.

Notes that the intercom system is autonomous, and Domofon-Service LLC is only an organization that carries out maintenance of this device, thus, Domofon-Service LLC does not provide any services to consumers, but only charges fees from residents, as insurance against breakdown, therefore the defendant did not have the right to turn off the intercom (intercom) in her apartment.

Believes that the intercom is like equipment located in apartment building and serving more than one premises (apartment), fully meets the characteristics of common property in an apartment building, and the responsibility for concluding an agreement for the technical maintenance of the intercom, as common property, rests with the management company. Their apartment building was transferred to the balance sheet of the management company "<.....>", with an intercom already installed.

Notes that the inclusion of Domofon-Service LLC in the contract with residents of a clause on disconnection for non-payment of equipment of which it is not the owner violates its rights as a consumer. Thus, the actions of Domofon-Service LLC fall under Article 14.8 of the Code of the Russian Federation, which provides for liability for violation of consumer rights.

Referring to the provisions of articles of the Housing Code of the Russian Federation, the clarifications contained in the Letters of the Ministry of Regional Development of the Russian Federation dated No. 8055-14/IB-OG “On clarification of the norms of housing legislation”, No. 30665-IB/14 dated, asks the court to attract LLC Domofon- Service" to administrative responsibility, oblige to connect the illegally disconnected intercom in her apartment, and also to recover legal costs from the defendant in her favor state duty at the rate of<.....>.

The plaintiff at the court hearing supported the claims on the grounds set out in the claim. She additionally explained that she entered into an agreement with Domofon Service LLC for the maintenance of the intercom system, but the copy in her hands was not signed by the parties. The contract presented by the defendant does not contain her initials or signature. Despite this, she paid for intercom maintenance services for several years. However, Domofon Service LLC provides poor quality service for maintaining the intercom system. Subsequently, having learned about the illegality of the services provided by the defendant, she stopped making payments. Domofon Service LLC disconnected its intercom handset from the intercom system due to debt. At the same time, the defendant did not send any notifications about the disconnection to her. The notice of disconnection and the act of disconnection submitted by the defendant to the court are non-existent, since she did not receive them. Believes that the defendant illegally provided maintenance services and charged fees for them. He considers the intercom to be his property, and therefore the defendant had no legal grounds to turn it off.

The defendant did not appear at the court hearing; he was duly notified of the time and place of the court hearing. He entrusted the representation of his interests to the representative by power of attorney, V.Yu. Sharonov.

Representative of the defendant Sharonov V.Yu. did not recognize the plaintiff's claims. At the same time, he explained that Domofon Service LLC, on the basis of an agreement for the maintenance of locking and intercom devices concluded between the company and the plaintiff, carries out maintenance of locking and intercom devices at the plaintiff’s entrance, namely: maintains the serviced locking device in good technical condition; carries out, at its own expense, repairs, adjustments and replacement of individual components and parts of the control unit that have failed due to natural technical wear and tear, subject to compliance with the Subscriber Rules of Use. Specified work is carried out by qualified and specially trained specialists (employees of the enterprise). The organization's expenses for servicing the equipment installed at the plaintiff's entrance for the period from to amounted to<.....>, which is confirmed by the presented list of work performed to maintain the ZPU. Believes that under these circumstances, the provision of services by their organization is of a real nature, the existence of its organization is economically justified and socially useful. Considers the plaintiff's arguments about the legislative ban on charging fees for servicing the intercom system to be untenable. The intercom system is common property residents, and Domofon-Service LLC has concluded an agreement with the residents for its maintenance, which is a paid service. At the same time, maintenance of the intercom system is not included in the fee for the maintenance and servicing of the common property of an apartment building and is not carried out by the management company; intercom equipment is not included in in the prescribed manner part of the common property of an apartment building, therefore, is not currently the common property of the house. Domofon Service LLC could not limit or infringe on the plaintiff’s property rights, since the plaintiff does not have the right of personal ownership of all intercom equipment; its share is not allocated in kind. The plaintiff’s reference to non-compliance with the procedure for disconnecting her apartment from the intercom system is considered unfounded. Indicates that at the beginning the plaintiff was sent a notice of the existence of a debt with a calculation of the debt, after which the plaintiff submitted a dated statement and demanded that her apartment not be disconnected from the intercom, i.e. It was the presence of a notice of debt that prompted the plaintiff to write the said statement. He believes that the plaintiff’s desire to receive the service without paying its cost is of an illegal nature, since if the plaintiff had arrears in payment for the use of the intercom, Domofon Service LLC had the right to suspend the provision of the intercom maintenance service.

From the agreement presented to the court, it follows that Domofon Service LLC undertakes to carry out maintenance of the locking and intercom device (which includes electromagnetic lock), installed in apartment 40 in the entrance of the Subscriber's residential building, and he, in turn, according to the agreement, pays monthly by depositing a subscription fee for the services provided into the account or cash register of the contractor.

The subscriber undertakes to transfer the subscription fee in accordance with the terms of this agreement and treats the established ZPU with care; immediately notify the Contractor of malfunctions in the operation of the control system (clause<.....>agreement). The Contractor undertakes to: maintain the serviced ZPU in good technical condition; carry out, at your own expense, repairs, adjustments and replacement of individual components and parts of the control unit that have failed due to natural technical wear and tear, subject to compliance with the Subscriber Use Rules; coding of keys, key fobs ZPU (p.<.....>agreement).

In points<.....>of the agreement it is established that the subscription fee for the provided technical maintenance of the ZPU under this agreement is<.....>rubles - for an apartment with a speaking handset. Payment is made monthly, until<.....>date of the month following the billing month.

In accordance with paragraph<.....>of the contract, in case of delay in payment, the contractor has the right to disconnect the subscriber from the ZPU system. Reconnection is made after full payment of the debt (presentation of a payment receipt) and payment for reconnection at the contractor’s tariff.

From the list of work performed on servicing the locking and intercom device at the address: it follows that during the period from Domofon Service LLC, the operation of the control unit was checked in accordance with the work regulations, the intercom call unit was replaced, the cable line was repaired, welding work to strengthen the door post in the area of ​​the magnet, fixing and adjusting the magnet armature, replacing the door closer, based on requests received from residents (ld.<.....>).

According to the certificate provided by Domofon Service LLC as of Yakovleva N.S. there is a debt on the subscription fee under the contract for the period from to in the amount<.....>(ld.<.....>).

Employees of Domofon Service LLC disconnected the subscriber (plaintiff) from the intercom (), about which a corresponding report was drawn up (ld.<.....>). Evidence of failure to receive written notification by the plaintiff about the existence of a debt and disconnection, in violation of Art. not presented by the plaintiff.

Under such circumstances, the plaintiff’s refusal to pay the subscription fee for servicing the intercom system was rightfully regarded by the service provider Domofon Service LLC as a violation of contractual obligations, as a result of which Domofon Service LLC, guided by clause<.....>agreement from, reasonably disconnected the plaintiff's intercom.

The plaintiff's debt to Domofon Service LLC to pay for the maintenance of the limited access system under the contract for the maintenance of locking and intercom devices indicates that Domofon Service LLC has no obligation to connect an intercom in the plaintiff's apartment.

The plaintiff’s arguments that, as a result of the illegal disconnection, she is deprived of the opportunity to use the property that belongs to her - the handset from the intercom system, the court finds untenable, since it has been established and not disputed by the plaintiff that she has a magnetic key to the intercom system. front door at the entrance, at the exit there is a button and the plaintiff has the opportunity to freely use the specified equipment.

The plaintiff’s argument about the illegality of the defendant’s inclusion in the contract of clause<.....>, which provides for the right of Domofon Service LLC to disconnect a subscriber from the ZPU system in the event of a delay in payment, the court considers it untenable, since the parties are free to determine the terms of the contract, including the terms of payment. The court also does not accept the plaintiff’s argument about the illegality of turning off the intercom system in the presence of debt.

The plaintiff’s assertion that the actions of Domofon Service LLC to charge a fee for servicing the locking and intercom device are illegal, since the maintenance of this property is included in the list and the cost of work on the maintenance of common property and is the responsibility of the management company, the court considers unfounded, for the following reasons.

The provisions of the article of the Housing Code of the Russian Federation establish what property belongs to the common property of the owners of an apartment building.

By virtue of Part 1 of Art. 39 of the Housing Code of the Russian Federation, owners of premises in an apartment building bear the burden of expenses for maintaining common property in an apartment building.

According to Part 2 of Article of the Housing Code of the Russian Federation, payment for residential premises and public utilities for the owner of premises in an apartment building includes: fees for the maintenance of residential premises, which includes fees for services, work on managing an apartment building, for the maintenance and current repairs of common property in an apartment building, for cold water, hot water, electrical energy, thermal energy, consumed during the maintenance of common property in an apartment building, as well as for the allocation Wastewater for the purpose of maintaining common property in an apartment building; contribution to major renovation; utility fees.

Owners residential buildings bear the costs of their maintenance and repair, and also pay for utilities in accordance with agreements concluded, including in electronic form using the system, with persons carrying out the relevant types of activities (Part 3 of Art. Housing Code of the Russian Federation).

According to the article of the Housing Code of the Russian Federation, when choosing a management organization, a general meeting of owners of premises in such a house concludes a management agreement on the terms specified in the decision of this general meeting.

In the multi-apartment management agreement residential buildings Among other conditions, the composition of the common property of an apartment building in respect of which management will be carried out, a list of services and works for the maintenance and repair of common property in an apartment building and the procedure for changing such a list (Clause 3 of Article of the Housing Code of the Russian Federation) must be provided.

Based on paragraph 1 of the Rules for the maintenance of common property in an apartment building, the composition of common property, approved by Decree of the Government of the Russian Federation No. 491, the composition of common property is determined by the owners of premises in an apartment building - in order to fulfill the obligation to maintain common property.

Clause 7 of the Rules determines that the common property includes an intra-house power supply system, consisting of incoming cabinets, input distribution devices, protection, monitoring and control equipment, collective (common house) metering devices electrical energy, floor panels and cabinets, lighting installations premises common use, electrical installations smoke removal systems, automatic fire alarm internal fire-fighting water supply system, freight, passenger and fire-fighting elevators, automatically locking devices for the doors of the entrances of an apartment building, networks (cables) from the external border established in accordance with paragraph 8 of these Rules to individual, common (apartment) electrical energy metering devices, as well as other electrical equipment located on these networks.

From system analysis It follows from the above norms that the legislator has given the owners of residential premises the right not only to determine the composition of the common property of such a house, but also to determine the amount of the monthly payment for the maintenance and repair of residential premises, which is approved by the general meeting of owners of residential premises of an apartment building, taking into account the composition of those maintenance and repair works current repairs common property, which are determined by the management agreement.

Management of an apartment building on the basis of an apartment building management agreement is carried out by Management Company LLC<.....>».

According to paragraph<.....>section<.....>The management organization has assumed the obligation to provide maintenance services and carry out repair work on the common property of the owners of the premises of an apartment building in accordance with the Appendices to this agreement, meeting the quality parameters and corresponding to the level of their payment.

Meanwhile, neither the List of works and services for the maintenance and maintenance of common property in an apartment building (Appendix) nor the Composition and frequency of works and services for the maintenance, maintenance and routine repairs of common property in an apartment building (Appendix) contain instructions on technical work maintenance of the locking intercom device (maintaining the locking device in good technical condition, repairing, adjusting and replacing individual components and parts of the locking device that have failed due to natural technical wear and tear). The management agreement does not contain any indications that the common property of an apartment building contains automatically locking devices for the entrance doors of an apartment building or access control systems to an apartment building (intercom).

Therefore, work on technical repairs maintenance and repair of the intercom system in an apartment building are not taken into account when determining the total cost of services for the maintenance and repair of common property, and their cost is not included in the monthly fee for the maintenance and repair of residential premises.

At the same time, the court takes into account that on the date the house was put into operation, its entrances were not equipped with intercom systems, therefore, the latter cannot relate to the common property of the owners of such a house, and the decision of the general meeting to include an intercom in the common property of the house and include expenses for Maintenance of the intercom was not accepted as part of the common property of the house.

The plaintiff’s indication of the fact that due to improper provision of services by Domofon Service LLC for maintaining the intercom system, it legally stopped making payments under the contract, was rejected by the court. Since Yakovleva N.S. did not declare a change or termination of the agreement concluded with Domofon Service LLC in accordance with the article of the Civil Code of the Russian Federation, the parties did not reach an agreement on its termination, therefore, the specified agreement continues to be valid, and the plaintiff must bear obligations to pay for the work related with intercom service, in front of the defendant.

According to the article of the Civil Procedure Code of the Russian Federation, the party in whose favor the court decision was made, the court awards the other party to reimburse all legal expenses incurred in the case. Since the plaintiff's claims were denied in full, legal costs are also not subject to satisfaction.

Based on the above, guided by Art. Art. – Civil Procedure Code of the Russian Federation, court

Judicial practice on the application of Art. 432 Civil Code of the Russian Federation


Recently, the problem of intercoms and payments for them has become one of the most common in the housing and communal services sector.

On the one hand there are cries that subscription fee is absolutely legal and necessary, others claim that it is illegal to pay for an intercom and demand a recalculation of the funds paid for intercom devices.

Dear readers! Our articles talk about typical ways to resolve legal issues, but each case is unique.

If you want to know how to solve exactly your problem - contact the online consultant form on the right or call free consultation:

The number of court cases regarding the “intercom issue” is growing every year. Is it legal to pay for an intercom? Both sides are right in their own way, because legality of charging for intercom depends on several conditions that need to be understood.

Legislation

Payment for intercom, as well as maintenance of intercom devices governed by the following laws and regulations:

  • Decree of the Government of the Russian Federation No. 491 “Rules for the maintenance of common property in an apartment building”;
  • Decree of the Government of the Russian Federation No. 354;
  • Law “On Protection of Consumer Rights”;
  • Housing Code of the Russian Federation.

According to these legal acts, the front door intercom is part of the common property of the apartment building. By law, payment for the intercom must be included in the bill for the maintenance of common property.

However, in practice it often happens additional column in utility bills, that is, a certain amount of money is withheld from each apartment monthly.

At the same time, it is often the owners themselves who are to blame for the fact that they are charged for servicing the intercom. A common situation is when owners, when installing an intercom, enter into a separate agreement stipulating a monthly subscription fee for servicing the intercom.

That is, if between the owners and the company that installed the intercom, a service contract has been concluded, then the subscription fee is taken into account in a separate item of utility bills.

The terms of the contract must be respected by both parties, so charging for servicing the device is absolutely legal.

Thus, the legality of paying for an intercom depends on the presence or absence of a contract, concluded between residents and a separate service organization.

What is it charged for?

Intercom installed on the front door, consumes electricity, which is taken into account in bills for maintenance. If the device is working properly, no other individual expenses for its maintenance by a contractor or Management Company practically does not carry.

The only thing that the money paid by apartment owners can be spent on is a hypothetical repair in the event of a device breakdown or maintenance through a walk-through by specialists.

When servicing the intercom, the performing company must be maintenance certificates, which is quite rare.

If the service organization is not ready to provide such acts to residents, then they may raise the issue of the company’s failure to fulfill the terms of the contract.

What does the amount depend on?

The amount of the intercom fee depends on the service agreement concluded between the owners and the service organization.

Payment may be charged depending on the area of ​​living space or be door-to-door, so the amount may vary among different owners in the same entrance or be the same.

Do I have to pay monthly?

Why do we pay for an intercom monthly?

If your utility bills include a monthly subscription fee for servicing the intercom, you will still have to pay to avoid penalties and fines.

At the same time, owners should find out Is such an accrual legal?.

If there is no handset

If the contract is concluded, then you will have to pay for the intercom even in cases when there is no phone in the apartment.

An intercom is not only a means of remote access to the entrance from an apartment (tube), but also a complex electronic-mechanical device installed on the front door and used by residents and guests every day.

So, if there is an appropriate agreement you will have to pay for the intercom even in cases where the pipe in the apartment is missing or “cut off”.

With a broken intercom

A completely different situation arises when, for technical reasons for a long time, A cash for servicing the device are charged.

The need for payment depends on the content of the service agreement, however owners have the right to demand recalculation for services not provided and paid for.

If the service organization refuses to recalculate, the owners can go to court and, with a high degree of probability, win the case.

Out of town

Some people ask the question: “Am I obliged to pay for an intercom if I don’t live in the apartment?”

How to refuse an intercom in an apartment?

If the owner wishes to abandon the intercom alone, he should definitely contact the service organization with notification of refusal of the intercom device. In this case, the intercom in the apartment will be turned off.

The calculation of payments for intercom depends on the will of the service organization and the terms of the contract. Some of the companies meet the owners halfway and exclude the clause on payment for services from their bills, others leave the clause on payment and charge a penalty for unpaid services.

Collection of funds from the owner of the apartment can only take place in judicial procedure, there should be no obstacles to the owner’s access to the entrance from the organization’s side.

How to write an application?

In order to refuse the intercom, the owner has the right to write a statement of refusal. This document must contain the address, full name of the owner and a request to turn off the intercom on an individual basis. The application is sent by registered mail to the address of the service organization.

Applications for refusal to pay for intercom.

Is it possible to keep the intercom key after refusal?

Service organization has no right to interfere with free access owner to the residential premises, moreover, the key is the owner of the tenant, already paid for previously.

So the intercom key will remain with the owner of the apartment even after he refuses the intercom.

The requirement to return the intercom keys to the service organization is illegal and can be ignored by the owner.

To summarize, I would like to note that main problem homeowners remains low level legal literacy.

It is because of this that conflicts arise when residents pay for services not provided or, conversely, refuse to follow absolutely legal requirements and pay the necessary charges.

In order to find out whether the intercom fee is legal or illegal, you just need to find out whether there is an agreement for its maintenance between the residents and the relevant organization.

About, How legal is it to pay for an intercom?, you can find out from the video:

144 comments

Nowadays, many homes are equipped with control systems. This is how residents protect themselves from unwanted guests and protect their property from petty scammers. They are installing intercoms special organizations. Choosing a contractor is a responsible undertaking, since not only the operation of the device, but also its further maintenance depends on it. Security systems they work according to a given program, which means you can get into the apartment only by entering a code or magnetic key. However, there are situations when the intercom is turned off for non-payment, so it is important to understand who and in what cases can turn off an electronic device in the house.

What documentation is required when installing the device?

Rights and obligations are established by the Housing Code of the Russian Federation. All appliances, as well as devices that are located at the entrance and serving more than one room in the house, belong to the home owners (Article 36 of the Housing Code of the Russian Federation). It turns out that the intercom is part of the property of the residents of the house.

As a rule, after installation, all relevant documents are transferred to the responsible person. In such a package the contractor is obliged to include:

  • Technical certificate;
  • User manual;
  • All required codes with full transcript.

Homeowners dispose of documents at their own discretion, and no one has the right to force them to sign an agreement for further maintenance. Once this documentation has been submitted, the next stage cooperation. The company installing the intercom enters into an agreement, with the consent of the residents, for maintenance and repairs. Often, some companies attach memos to the agreement in which they leave warnings that the user will be disconnected from the device for non-payment within several months.

If you are not sure whether you need to pay for an intercom, this video will help you:

However, it is worth studying the device maintenance agreement itself, since when dealing with a service company you must rely on it. Here the user will not find a clause stating that if payment is not made, the intercom can be turned off.

The price includes regular repairs and maintenance of the electronic device. proper quality. If the owner is not satisfied with the quality of the company’s service, then he can terminate the contract for the provision of these services. In any case, every resident of the house should know that they have no right to turn off the intercom for non-payment.

What actions of the service company are considered unlawful?

The subscription service agreement is a voluntary agreement. Initially, each customer pays for installation and connection. An intercom in the apartment is also installed on the basis of the initial contract.

It is necessary to carefully study the proposed document. If the owner paid for the replacement of doors and installation of the system, then this should be reflected in the documents as proof of ownership. Only after signing the act of acceptance finished work a company employee proposes to conclude a in writing agreement on further cooperation. During operation, it would be useful to calculate how much is spent on maintenance and repairs, taking into account the uninterrupted operation of the system. It may make sense to skip monthly services and switch to repairs as needed. The owner makes a decision: agree, refuse and choose another organization, or independently monitor his device.

If a shutdown does occur, then in order to counter arbitrariness, the service company should be informed of the owner’s intention to contact the prosecutor’s office. Usually in such a situation the company has no desire to continue the conflict, especially since it understands that it is wrong. It would be useful to focus on the license to provide services. In a situation where the device is turned off not only in a separate apartment, it is better for the affected owners to unite - this way the conflict will be resolved faster.

Useful information for intercom owners can be seen in this video:

Forced shutdown of the device

Sometimes, when you find yourself in a difficult situation, the question may arise about how to turn off the device if you lose the key or the device breaks down. Such situations happen quite often, so it is worth resorting to the right action plan.

Everyone knows the principle of operation of an electronic device. You just need to bring the magnetic key to the field or enter the required code, then a characteristic signal will be heard in the apartment of the desired resident. The device is programmed to certain actions and is connected to electricity. Understanding this subtlety, you can a short time turn off the system. Usually, an intercom unit is installed in a common building panel. You just need to switch the lever to the desired position. This is useful when you move and you have to take things out. It is uncomfortable to work when the door is constantly blocked. How Alternative option, when using a control system with a magnetic lock on the door, you can insert a foreign object between the plates of the lock itself.

The manufacturer's company itself has an emergency button that turns off the intercom at the entrance for about ten minutes. Usually this item is stated in the documentation; every intercom user should be informed about this possibility.

The most common shutdown is a software failure; it is done by entering an algorithm in the menu window. The correct combination is known to the company that did the installation. As a rule, this point is also indicated in the agreement and each of the owners can find out this combination if desired. In other cases, a special worker, using the system menu keyboard of the device located on the entrance doors, disables all operation of the protective device when entering a separate algorithm.

It is better to fix any complex breakdowns with the help of specialists, since they are the ones who turn off the intercom in exceptional cases. It doesn’t matter where the device is installed: entrance, private home or office space. U responsible person There should be all important documents with access codes and emergency shutdown of equipment. The contractor has no right to withhold this information, since this equipment after installation becomes the property of the residents. A correctly drafted agreement, included in the full package of documents, will help eliminate misunderstandings and manipulation by unscrupulous companies.

The cost of subscription service for one client from an intercom installation company is low. However, situations often arise when the device on the door ceases to perform part or all of its functions. This may be caused by one of the system failures, or may be the result of actions either provided for in the service agreement or of an obviously fraudulent nature. In this case, it is rational to try to use one of the ways to connect the entrance intercom if it was turned off for non-payment or for an unknown reason.

Possible reasons for shutdown

The fact that the intercom has stopped performing its functions can be understood by certain signs.

  1. Guests or family members note that when dialing the apartment number on the entrance panel, the call does not go to the apartment handset. This is the most common sign that the service company has blocked the subscriber in the intercom settings.
  2. A call to the apartment when dialing the number goes through, but it is impossible to unlock the front door. This is another result of the management company’s actions.
  3. When the key is applied to the contact pad of the device, the door does not open, and Err appears on the display or an unusual sound signal is emitted. This result of reprogramming, namely resetting information about the keys, is one of the most unpleasant, however, it can arise as a result of hardware failures both in the intercom and when the contact tablet is damaged.

A frequent case of blocking the operation of an intercom for an individual subscriber is non-payment of money for services. This can be either a completely justified step on the part of the service company or outright fraudulent actions. There are cases when the apartment owner has all the payment receipts in hand, but the intercom installation company does not have the relevant information. Or - the staff simply makes excuses for their incompetence.

Intercom malfunctions may occur due to hardware problems. In particular:

  • damage to the signal line laid into the apartment up to the tube due to the actions of the residents of the house in the panels and common access cable ducts;
  • power failures, violation of the parameters of the voltage conversion unit, due to which failures may occur on buses with certain characteristics;
  • Resetting the intercom firmware due to a power failure or damage to internal electronic parts.

A rational step, if an unpleasant situation arises with the impossibility of getting into the entrance, is to call the service company and inquire about the reasons for the failure. Here you can order a visit from a specialist if there is damage to the signal line laid into the apartment or to replace the tube.

In cases where the apartment owner is confident in his honesty and timely payment, and the company insists on the opposite, you can try, until all the circumstances are fully clarified, to use one of the methods to connect entrance intercom, if disconnected for non-payment.

Self-connection of the intercom

All methods of connecting an intercom are based on using the service functions of the device. Some models require intervention to access them. electronic circuit, switching modes by physically switching contacts. However, some intercoms allow you to use fairly simple techniques.

Rainkman intercoms and some models of more expensive Rainmann devices make it easy to check the functionality of the handset and signal line. To do this, just open the housing of the intercom. On its electronic board there is a comb of switches that sets the apartment number. Rearranging the jumpers and dialing new number from the entrance panel - you can not only test the operation of the handset, but also connect the intercom if it was blocked for non-payment.

Most models of access control systems installed at home will require access to service functionality.

Connecting a subscriber to the control unit

Separate model series The visit will require a switch in operating mode. This is done from the control electronic panel. Usually it is located in a small shield at the entrance. The type of lock is simple enough to be opened with a paper clip and a knife.

Carefully examining the board, you can see a three-pin comb with the inscriptions WRK - PRG."

The jumper should be moved to the PRG position, carry out the necessary actions from the front panel to activate the call and keys, then restore the original position of the switch on the board and carefully close the shield.

Algorithm of actions after connecting to the control unit

For different intercoms, an almost identical reprogramming scheme is used. Differences in the proposed set of available functions and procedures.

  1. from the manufacturer Rainmann do not allow you to program keys or change access codes from the front panel. But you can unlock the door. To do this, press 987654, after a double beep, enter 123456; if the invitation P appears on the display, just press 8 to get into the entrance. Exit from all modes - button C, on some models, where the display may display an inscription like P<цифра>— to exit you must enter C<цифра>.
  2. Common ones allow you to change the parameters quite widely for each subscriber. To enter the service, enter #-999, then, after a double signal, 1234. If the master code is accepted, a two-tone sound will be heard. By entering 1, 8, apartment number, #, 1, *, you can activate the function of calling a specific subscriber.

Programming a new key is done as follows: after entering the service, press 3, apartment number, #, apply the key, after the beep, enter * to save the changes. It is especially worth noting that for individual series of Visit intercoms, both the prompts on the display and the factory master codes may change. It could be 1234, 6767, 3535, 9999, 12345, 0000.

  1. Intercoms, Eltis (wide range of models) are controlled almost identically. To enter the service, just press the call button and hold it until the beep sounds. After this, enter the master password, 1234, 123456 or 123400, and press call. To register a key that has been erased from the device’s memory, press 5, after the prompt on the screen, apply a tablet, the intercom makes a sound indicating that the parameters have been saved. For more complex systems identification (optical, with holes) - press 5, cell (1-3), insert the key, press call. Activation of the handset is carried out as follows: enter the service, press 4, 1, apartment number, call.

As with other methods of working with intercoms, for example, unlocking a door by dialing a master code, the techniques will only work if the installation company did not carry out deep reprogramming. If this has been done, the subscriber can be connected only after resetting the intercom memory, which is unsafe and refers to vandalism.

Conclusion

The best way not to rack your brains and waste your nerves over a non-working key or intercom ringing in your apartment is to be careful when choosing a service company. It is always wise to make inquiries, collect feedback and carefully read the client's contract. In this case, all calls and visits of the specialist will be caused only by truly emergency situations. Naturally, in the case when payment for services is made in accordance with the concluded agreement.

You need to look at the contract signed during installation.
If the contract does not contain any words about monthly payment obligations, the actions are unlawful.

In general, the actions are also illegal: if a receipt with this service is sent by an HOA or management company, protest, because according to housing code servicing of locking devices is included in the concept of “Maintenance and repair of housing stock”, which is necessarily included in your invoice and maximum size which is established by regional authorities.
If they try to collect fees for “service” individually from everyone, then try to calculate total amount extortion per month from one entrance of a 9-story building - it will be approximately the installation of a new intercom.

Conclusion: read the installation contract - and go to court.

no contracts were concluded during installation - why are you all (well, many) paying? (((:



P.S. Well, the sellers and installers of intercoms made a profit... now people have begun to come to their senses, but they have already skimmed the cream
and the most interesting thing is that the intercom does not add cleanliness to the entrance and even less security


If it breaks, we call it, they repair it, we pay, and until next time...

And why are they scared to turn it off? ((: did you pay for the installation?.. did you pay) did you sign a service agreement?.. no) with x.. should I pay someone something?.. on what basis?) because that’s what they want?) who will explain ? ((:
If it breaks, we call it, they repair it, we pay, and until next time...

I have this situation right now. They disconnected me because I didn’t pay, I started calling them and trying to get them to turn it on. They start to get stupid, then they said, call our specialist, he will turn it on for you. the panel is password-protected, we won’t tell you the password. (((I called another company here to install an intercom, they told me that in this case the entire panel is changed. - 4500 RUR

I have this situation right now. They disconnected me because I didn’t pay, I started calling them and trying to get them to turn it on. They start to get stupid, then they said, call our specialist, he will turn it on for you. the panel is password-protected, we won’t tell you the password. (((I called another company here to install an intercom, I was told that in this case the entire panel is replaced. -4500 RUR


divorce))
Most likely you have a visit or metacom, the panels themselves with RF keys (without cameras and bells and whistles) cost a maximum of 2000 rubles
and everyone has the option of emergency password reset. usually a couple of wires inside that need to be closed, less often switches in the block

There was a similar situation about 2 years ago: our front door was not serviced, some paid regularly, others did not. Everything continued until the function of calling to the apartment broke down. They called the intercom and said you have debts; until you pay them off, we won’t repair them. We: yes, we will repair it ourselves, give us the main password, they: fuck you. We quarreled. The contract was not terminated, because and there is no legal need to tear it apart; it was drawn up with legal errors. They just scored. We tried to reset the password, but it didn’t work. We bought the “visit” ourselves, everything fit without any problems. They tried to solve the problem of servicing the closer: they wrote an application to ZHEU-4 to put the closer on the balance sheet for its subsequent servicing of ZHEU-4. ZhEU do not react particularly promptly to the repair of door closers; according to the conversation: “we’ll do it within a month.” This period does not suit us; the last 2 times we repaired the door closers ourselves. When I have time, I’ll figure out the timing of the ZhEU.
Model of the former intercom KS-2004TM. There was an agreement somewhere, if necessary, I can find it.
I wish you good luck in solving your problem.

because disconnecting the phone is quite an unpleasant thing, it prevents people from getting to you
and the amount is not enough to cause a showdown

then don’t be surprised if for non-payment of the bribe for “maintenance of the electric meter” the electricity is turned off, for the water meter - water, for the gas meter - gas. if someone puts their own lock on your door and demands a monthly maintenance fee - don't argue, but pay, pay, pay...
because the shutdown electricity, water and gas quite an unpleasant thing, and blocking the front door lock prevents people from getting to you.
and the amount is not enough to cause a showdown(IMG:style_emoticons/default/smile.gif)






Similar situation. We initially did not need this intercom, but it so happened that, under pressure from the neighbors in the entrance, they installed it (in the sense of financing this event). The tube was also installed, but since 99% of people didn’t use it, they stopped paying for so-called maintenance after some time. Of course, the debt began to grow.
Then boom... At some point we discovered that the call to the apartment from the intercom was not going through - that is, we were disconnected. Well, to hell with it, we don’t use it anyway. I wonder if you call them and leave a request to connect the handset, will they demand payment of the entire amount owed? Well, this is probably true, but only for the period of time when the service was actually provided but not paid for. And since the day the phone was disconnected, why should they be scared to pay for a service that was not provided?
That is, in theory, they should have some kind of document about the disconnection of the service from such and such a day due to debt.
Maybe I'll ask sometime.
Here is our agreement with the Intercom. Surely they have a typical one.

In order:
1. They have the right to disconnect in accordance with clause 2.2.2;
2. You are obliged to pay in accordance with clause 2.3.1;
3. You are required to provide a document about the disconnection, but you are not required to notify you of the disconnection. Therefore, do not be surprised if the disconnection certificate provided to you contains the date “yesterday” and, accordingly, you will have to pay in full. It will be very difficult to prove that the shutdown was actually carried out earlier - “There was a malfunction, but there were no calls - clause 2.3.2.”

Ladies and Gentlemen! Always read what you sign carefully!

P.S. And LLC "Domofon" with such an agreement, FUCK YOU AWAY!

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