Licensing of educational institutions in accordance with the Federal Law “On Education” (Article 33) is one of the forms of ensuring state guarantees of obtaining a quality education.
For recent years In accordance with the program "Modernization of capital education" ("Capital education -3"), a system of documentary provisions of institutions that carry out licensing and certification of educational institutions and education workers has been created.
All these procedures are carried out on the basis of regulatory documents, the main of which is the Law of the Russian Federation “On Education” and “Regulations on Licensing of Educational Institutions” approved by Decree of the Government of the Russian Federation of October 18, 2000 No. 796
The right to conduct educational activities established by the legislation of the Russian Federation arises from the moment a license (permit) is issued to an educational institution.
Based on these documents and other provisions, licensing and certification of educational institutions and educational workers is carried out. A license for the right to conduct educational activities is issued by state educational authorities based on the decision of an expert commission.
Licensing is a procedure to determine the compliance of educational activities with the declared programs. Based on the examination, a certificate of the right to conduct educational activities is issued. The subject and content of the examination is to establish compliance with the conditions for implementation educational process offered by the educational institution to state and local requirements in terms of building codes and rules, sanitary and hygienic standards, health protection of students, employees of an educational institution, equipment of educational premises, features of the educational process, educational qualifications of teaching staff and staffing levels.
After licensing, a certificate of accreditation is issued for the right to carry out final certification of students, issue state-issued certificates and certify documents with a round official seal.
The right of an educational institution to issue to its students a state-issued document on the appropriate level of education, to use a seal with the image of the State Emblem Russian Federation arises from the moment of state accreditation, confirmed by a certificate of state accreditation.
A certificate of state accreditation confirms the status of an educational institution, the level of educational programs being implemented, the compliance of the content and quality of graduate training with the requirements of state educational standards, and the right to issue state-issued documents to graduates on the appropriate level of education.
Certification is a process that results in a conclusion about the level and quality of educational activities in an institution. Certification can reveal the reasons for failure or identify ways to improve the professional performance of the team. (For example, change the status of an institution). This is one of the levers for improving the work of each educational institution and the development of the entire educational space as a whole. Certification of an educational institution is carried out upon its application once every 5 years. The purpose of certification is to establish content compliance. The level and quality of training of graduates of an educational institution meets the requirements of state educational standards.
But how to competently and correctly conduct an examination? Where to get necessary specialists? This problem is urgent and given by life
Thus, the problem of conducting a competent qualified examination, drawing up a competent, least subjective conclusion that reflects the characteristics of the educational process in a particular institution is identified.
Concepts such as “expertise”, “expert”, “humanitarianism of expertise”, i.e. approaches and values are firmly anchored in the consciousness and in the educational space.
However, since there are no specific points or scales for assessing the activities of an educational institution for compliance with the stated standards and programs, it is very important at the present stage to prepare competent specialists and equip them with knowledge of the regulatory framework, examination technology, an assessment system or methodology for drawing up conclusions. In addition, it is very important that the expert is psychologically prepared for this procedure and avoids or skillfully resolves emerging conflicts. Therefore, on the basis of lectures, seminars, and practical classes, an attempt was made to generalize the received material and practically use it using the example of drawing up an expert opinion.
1. The regulatory framework on which the licensing procedure is based.
Licensing of educational activities is carried out in accordance with the main regulatory documents:
Law of the Russian Federation "On Education", (as amended by the Federal Laws of 1996 - 2003 as amended by the Resolution of the Constitutional Court of the Russian Federation of 2000-2002 No. 176-FZ) Art. 33
"Regulations on licensing of educational activities", approved by Decree of the Government of the Russian Federation of October 18, 2000 No. 796.
Model regulations on general education and educational institutions
Sanitary and epidemiological rules and regulations. SanPin 2.4.1. 1249-03 (approved by the Chief Sanitary Doctor of the Russian Federation on March 25, 2003)
Federal laws defining standards for labor protection.
Labor Code of the Russian Federation, Art. 210 and 231.
Law of the Russian Federation "On the fundamentals of labor protection in the Russian Federation"
Family Code
2. Expertise as a way to evaluate activities.
Goals and objectives of the examination.
An expert commission is created to carry out the licensing procedure. The expert commission is created by state educational authorities empowered by the legislation of the Russian Federation at the request of the founder.
The subject and content of the examination is to establish compliance of the conditions for the educational process offered by the educational institution with state and local requirements in terms of building codes and regulations, sanitary and hygienic standards, health protection of students, employees of the educational institution, equipment of educational premises, features educational process, educational qualification teaching staff and staffing levels. The content, organization and methods of the educational process are not the subject of examination.
All licensing procedures are of a humanistic nature, since it is impossible, in accordance with the law, to determine the activities of a particular educational institution on an exact scale. At the end of the twentieth century, an innovative field in education was formed in Russia, in Moscow.
To evaluate the activities of educational institutions, expertise is required. Expertise is used when:
- It is impossible to predict how these innovations will affect the future based on current laws. And this situation is very relevant in education.
- It is impossible to experimentally repeat the experience during the process.
The presence of many uncertain factors that are beyond control.
Availability of multiple ways to solve the problem.
Expertise is a kind of research that requires a specialist to have knowledge in the area being investigated. Expertise is the analysis and making of value judgments, on the basis of which an expert opinion is made. The examination is carried out by people and therefore it is always subjective and always personal in assessment and requires in each specific case its own expert in examination. For example, examination when creating an expert opinion when licensing an educational institution, examination of assessing the activities of a teacher, examination of the relevance and novelty of work in the Higher Attestation Commission.
In an educational institution, examination makes it possible to identify the significance of an innovation and its direction. If the innovation fits into the existing regulatory framework, then it is good, but if not, then it may be an offense.
It is important how the results of the examination will be interpreted. This is often also very subjective and can even distort the essence of the innovation.
Training, education, education management, advanced training - these are all areas of innovation in the education process. Innovation must have a result in the group where it occurs and this is revealed by examination. For example, innovation in education is the formation of new values in children. Innovation in management - motivation to manage or change in delegation of authority. Innovation in teaching - project work as a way to achieve the final result.
The purpose of the examination of educational activities is to evaluate possible innovations and obtain data on the effectiveness of investments in education.
Expertise is needed to assess the quality of work of an educational institution, to obtain judgments about the educational institution, that is, compliance with the standards of its work. Expertise is needed to differentiate and define different educational practices and to understand innovation.
2.1. Functions of examination.
Pragmatic - determine the optimal solution, assume what the results will be
Research - allows you to deeply consider models, innovations, practical achievements, and develop evaluation criteria.
Evaluative - allows you to give a qualitative or quantitative assessment,
Humanistic - we consider only humanistic innovations, since it is impossible to evaluate the work of an educational institution as a whole using a scale or points.
Social - reveals the importance of expertise for the educational community, that is, sometimes we do not believe in innovations or do not see them. And the examination refutes or confirms this.
Corrective - involves the transformation of innovations
Motivational - presupposes the conditions for inclusion in innovation, that is, overcoming the resistance of the team.
Educational - involves involvement in the experiment and the acquisition of self-study skills, that is, self-reflection, introspection and the acquisition of significant skills.
Informal - the examination function was developed by A.A. Pinsky.
Developmental - ensures the development of process members.
Advisory and supportive - supports innovative practice.
Expertise is an activity that is aimed at identifying the depth of the level of development of innovation in educational activities. The result of the examination should be a description of ways to implement innovative activities from the point of view of preserving the uniqueness and specificity of the process and may also contain correction of directions and methods of development.
2.2. Typology of expertise.
The literature notes that there is no special classification of examinations.
However, we can distinguish examination as a kind of scientific method.
Group, individual, reflective or self-examination - by type.
The form of contact is face-to-face and preliminary.
The form of presentation of materials is written and oral.
In relation to the object - open (the results are communicated to the object) and closed, and semi-closed.
By the method of influence - direct and indirect.
According to the subject - internal and external.
According to the goals of orientation - constructive, predictive, formative.
2.3. Models of examinations used in the education system.
Regulatory and controlling
Qualifying
Tasting room
Understanding
2.3.1 Regulatory and regulatory examination
Assumes control of the norm. For example, documents submitted by the school are compared for compliance with standard provisions. Here you can highlight how many stages
2.3.2 Expert documents are compared with higher level documents.
2.3.3 The state of the document in terms of its positive impact on the development of the educational process.
2.3.4 Examination of document approval. After this, the document moves from the category of temporary to the category of permitting and normative.
Qualifying or interpretive expertise. Allows you to determine how much this innovation lies in the sociocultural and educational context. The subject of the examination must present not a standard, but diagrams. Goals, values, methods of achieving and possibilities for achieving the results of expert activities. Qualifying expertise determines the possibility and necessity of transferring innovation to new conditions. For example, the transition of educational activities to the conditions of a gymnasium or lyceum.
This examination, together with regulatory control, is used when the innovation has a holistic design. For example, developmental education according to the Elkonin-Davydov system.
Tasting examination - assessment of innovative activity is carried out based on the expert’s taste, his feelings, significance, originality, and the need for the method. This type of examination is very subjective. And in principle it is not formalized.
Understanding expertise - in this case, innovations are not assessed, but innovations are supposed to be further formalized, innovations are grown to the level of translation. In this case, the expert tries, tries to take the author’s position in order to understand the author’s intention.
2.4. Expertise concept.
2.4.1 Stages of examination
Preparatory stage - Defines deadlines, goals, objectives, indicators, types of examinations. At this stage, the rights and responsibilities of the members of the expert group are determined
The organizational stage involves the selection of experts according to the logic of the examination.
The working stage is conducting an examination using questionnaires, interviews, free conversation, checking the compliance of documents with the stated application.
Analytical stage - analysis of the results obtained and drawing up an expert opinion based on previously completed stages.
2.4.2. Subject of examination
Productivity of activity - that is, the typical product of activity becomes of higher quality.
Increasing the quality of knowledge means increasing the number of excellent students
The mechanism of reflexive self-regulation underlying self-improvement assumes the emergence of new competencies.
2.4.3 Examination criteria
Criterion - a sign on the basis of which the examination is carried out
General criteria - determine the assessment of significance in terms of trends and directions of development. General criteria evaluate the novelty and innovativeness of the project. In addition, general criteria determine the scale of innovation and the level of significance of the project. The possibility of its distribution at the local, local or regional, or federal level. Possibility of changing the level of education at each of these levels. General criteria determine the systematic nature of the project; the project can be fragmented or systemic. General criteria can determine the effectiveness of an innovation, that is, what will happen with the introduction of this innovation. For example, improvement, enrichment of educational practice or not. General criteria evaluate the ability to broadcast, replicate achievements and experience.
Special - determine the content and competence of the project from the point of view of norms and concepts. Special criteria determine how realistic the problems and goals are, that is, they determine the completeness of the project structure. The competence of special criteria includes determining the degree of elaboration of the structural elements of the project. Special criteria determine the consistency of structural elements.
Particular criteria determine the degree of validity of the project in terms of its implementation and viability. Private criteria evaluate the realism of an educational project in terms of compliance with ideas, goals and objectives educational project real conditions and provision of resources. In addition, private criteria evaluate the feasibility of an educational project. The author must indicate how other entities will be included in his project. It should be noted that private criteria determine the manageability of an educational project. This means having forms and an action plan for the implementation of the project.
3. Licensing of educational institutions. Features of the procedure, approximate algorithm
It should be noted that the licensee - an institution or a private person whose activities are subject to licensing, before the licensing procedure submits an application of the established form to the state licensing service.
Each educational institution must have permission to conduct educational activities in accordance with the legislation of the Russian Federation. This right arises for an educational institution from the moment it is issued a license, that is, a permit.
A license for the right to conduct educational activities is issued government agency Department of Education based on the decision of the expert commission. The expert commission is created by the state education management body, empowered by the legislation of the Russian Federation at the request of the founder.
The subject and content of the licensing examination of an educational institution is to establish compliance of the conditions for the educational process offered by the educational institution with state and local requirements in terms of building codes and regulations, sanitary and hygienic standards, health protection of students, pupils and employees of educational institutions, equipment of educational premises, equipment educational process. Also, the subject of licensing examination is the educational qualifications of teaching staff and staffing levels in the institution.
The purpose of licensing is to establish the conformity of the declared programs (primary general, basic general, secondary (complete) education, additional education). directions additional education, for example - Artistic-aesthetic, Cultural, Scientific-technical, Social-pedagogical, Physical education-sports, Local history compliance of preschool education with the stated priority areas. The conditions of the educational process must comply with Art. No. 33 clause 9 of the Law of the Russian Federation "On Education"
Licensing is a system that determines the compliance of what must be looked at in accordance with the licensing regulations, with the regulations on the school, in accordance with the Law “On Education”, the Civil Code and other legal documents in accordance with the declared programs.
Licensing includes checking the compliance of legal documents, property relations, educational and methodological support, checking the compliance of the material and technical base, regulatory training of the student population in accordance with the project load, the level of education of teaching staff, compliance with sanitary standards, and labor protection.
Before entering an educational institution, the expert receives a licensing assignment. All programs are prescribed in the licensing application. The type of educational institution and its type are indicated. For example, the type of institution is “comprehensive school”, the type of institution
Primary school
Basic secondary school
middle School of General education
The expert must comply with ethical standards of behavior, be self-possessed, and not conflict.
Legal aspect of licensing -
The charter of the school must be drawn up in accordance with the Law of the Russian Federation “On Education”.
The charter must be registered, that is, the date of registration must be indicated.
You must have a certificate of entry into the register.
There must be a certificate of tax registration, that is, there must be a TIN.
The charter of the school must have the correct name of the educational institution, repeated in all documents, information about the establishment of the educational institution, the goals and objectives of the educational institution, the organization of the educational process must be noted in accordance with Article 13 of the Law “On Education” of the Russian Federation. In addition, it is necessary to specify the rights and obligations of participants in the educational process, aspects of managing the educational process, types and types of educational programs. It is necessary to note the presence of a land certificate. The expert should know that State educational institutions have documents for buildings that are under their operational management, and non-state educational institutions must provide documents for buildings that are under their economic control or ownership.
When conducting an examination, it is necessary to check the availability of completed documents for land use rights. Land in state institutions and buildings are in operational use, while in non-state educational institutions they can be owned or used under a lease agreement. All these documents must be checked for availability and correct execution.
In addition, the package of documents must include an agreement with medical institution, if the school has a medical office, an agreement with the school canteen. The expert must look at the institution’s readiness certificate, the conclusions of the SES and the State Fire Supervision.
If the school has classes operating under an agreement with universities, then this agreement must be formalized. If the school opens lyceum, gymnasium, and specialized classes, this must be confirmed by the appropriate permitting documents.
The expert looks at the curriculum, curricula used in the educational process, equipment and equipment of classrooms, the level of qualifications of teachers and its compliance with the subject being taught. Be sure to note the features of the curriculum. What subjects are integrated, what is the school component used for, how do students of specialized and gymnasium classes study, with what weekly load and 5 or 6 day school week.
The level of qualifications must correspond to the subject being taught; the teacher must undergo professional retraining if he does not have a pedagogical education. The teacher’s personal file must contain documents on education, advanced training, and timely certification.
If the school has any courses (for example, “Hairdressing Courses”), then the educational institution must provide a license to provide this service, documents confirming the educational level of the course teachers, that is, the course teachers must have a pedagogical education in the specialty “Hairdressing” . If an educational institution employs persons who have foreign diplomas, then they require a notarized translation and recognition of this diploma in the territory of the Russian Federation. For example, a diploma was issued on the territory of the Uzbek SSR, during the existence of the USSR.
When going to school, it is necessary to know the type of educational institution, since when licensing non-state institutions, the use curricula is exemplary.
Licensing begins with studying the package of documents.
The first thing that is studied is the application that the school submitted for licensing. The application must indicate which programs the school is applying for licensing (primary, secondary, complete (general) education, additional education, etc.). it is mandatory to check how the school component is used to preserve the health of students.
It is necessary to indicate the year the school was built, the estimated capacity of the building and the actual load, that is, the number of students.
The application must indicate the student population, that is, the number of children corresponding to the SaniP and the design of the school building. The expert should know that if there are more children studying than normal, it is necessary to organize a second shift.
During the school inspection process, the expert examines the school’s material and technical base. The expert report must indicate the result of the examination of workshops, classrooms, biology, chemistry, physics, computer science, home economics, and gym rooms. In the expert opinion, it is necessary to indicate which items are minimally equipped with modern equipment, which are maximally equipped, and estimate the percentage of use of outdated equipment. It is necessary for the expert to indicate which and in what percentages TSOs and computers, multimedia support, teacher’s workstations, and portable computer classes are used. Particular attention should be paid to the presence and equipment of the home economics office (service labor office), its modern equipment with new household equipment and appliances. Workshops are also a very important object of expert examination. IN Lately the presence of carpentry and plumbing workshops is becoming a rarity in schools, although they must be presented to complete the expert opinion.
In his work, the expert is guided by the rule: it is necessary to state what he saw, and not discuss who is to blame, why, for example, fungus has developed on the walls in the gym, and the presence of cracks has been detected in the floor. This is a violation sanitary rules, because a piece of peeled plaster can get into the child’s eye and cause injury. A crack in the floor can lead to injury to a child's leg.
When examining offices, it is necessary to note the equipment of the offices, the presence or absence of old and outdated equipment. Special attention It is necessary to pay attention to the availability of safety regulations and labor protection instructions. All these documents are updated as of September 1st.
Every office and classroom should have a first aid kit; its set of medications corresponds to the subject being studied or the nature of the students’ activities. In each classroom and office, labor safety instructions must be in accordance with the equipment of the office to protect the life and health of students. The cabinet's passport should reflect its occupancy and systematization of material. There should be no unnecessary, extraneous, cluttering things.
In the physics and computer science classroom, special attention is paid to electrical safety (the presence of antistatic linoleum and an area of at least 6 sq.m. per person in the computer science classroom is mandatory), and in the chemistry classroom, it is very important to comply with the rules for storing reagents of different chemical groups, and to have write-off certificates reagents, and compliance with fire safety regulations.
The expert must inspect special premises, for example, a control room, a basement. The control room must have rubber mats and latex gloves, there should not be any old things or junk.
When entering an educational institution, the expert must become familiar with the correspondence of the level of education of teachers to the subject being taught. In the expert opinion, it should be noted how many teachers have higher pedagogical education and how many have higher professional education and in what subjects. It is necessary to note the number of teachers with the highest, first and second qualification categories. It is imperative to reflect advanced training, that is, how many teachers have completed advanced training courses as of September 1 current year and how much is allocated for study in the current academic year. Teachers' personal files must contain documents on education and retraining. It should be noted that once every 5 years a teacher must undergo advanced training courses. You need to know that teachers’ personal files must contain copies of certification sheets confirming the corresponding category. There are cases when a specialist without pedagogical education works as a teacher. In this case, work experience in the subject plays a decisive role.
When filling out the “Labor Safety” block in the expert report, it is necessary to indicate the availability of documents in full or the documentation requires any addition. It is necessary to note the availability of documents on labor protection - instructions, a briefing log, the regularity of training in occupational safety courses for those responsible for this issue (director, deputies, those responsible for labor protection, teachers of physics, computer science, technology, chemistry, etc.) Implementation in practice labor safety instructions are noted by checking the regularity of instructions, the availability of labor protection documentation, and the availability of documents confirming the timeliness of training. Documentation may include the availability of instructions for working on site, instructions for non-electrical personnel assigned to group 1, fire safety (instructions and a briefing log), internal labor regulations.
The expert report must reflect the date (year) of the last repair, and indicate whether it was a major or cosmetic repair. It is necessary to note the problems and condition of the roof, basement, gym, switchboard, toilets, classrooms, medical office, teachers' room, dining room, assembly hall and other premises. Be sure to note the specific conditions of these premises.
If there are tenants in the school, then it is necessary to check the lease agreement and the conditions for compliance with it in accordance with sanitary and hygienic requirements.
The specifics of the educational process must be indicated, for example, an elementary school is located in a separate room.
The system of additional education must be noted in the expert opinion. Attention is drawn to the nature of the provision of additional education services, that is, paid or free. If the additional education system is free, then it should not repeat the program general education. Each program requires a curriculum, lesson planning, and schedule. It must be noted that the level of education of additional education teachers must correspond to the level of additional education subjects. For example, if classes are held at a school in a shooting circle, then they should take place in a specially equipped place that does not have windows. The place where weapons are stored must be equipped with an alarm system and special safe cabinets for storing weapons. A teacher of additional education is required to undergo timely retraining in weapons possession and have a document on teacher education(Military College Diploma)
Based on the results of the examination, conclusions are drawn
The conditions for the implementation of the educational process correspond (or do not correspond) to the declared programs of primary, general and secondary (complete) education.
The charter of an educational institution complies (or does not comply) with current legislation and allows the declared programs to be implemented in practice.
Materially - technical base allows (does not allow) the implementation of educational programs
The equipment and facilities are new, but in 50% of cases they are obsolete. Requires significant replenishment and replacement. The equipment of the home economics (service labor) office is in unsatisfactory condition.
The educational process is provided by teaching staff with V.P.O. by 98%, full-time teachers 86%, 48% underwent advanced training in 2008-09, the level of education is confirmed by relevant documents.
Occupational safety documentation is presented in full (requires addition, not provided)
After the conclusions, violations and comments are indicated:
For example, a small percentage of teachers of the highest category 7%
The expert opinion is signed by the chairman of the commission and members of the commission.
4. Requirements for the expert’s personality.
4.1. Psychological patterns of communication.
Any expert entering an educational institution receives a task in accordance with the stated positions. These positions are involuntarily attitudinal. During the licensing procedure, the expert communicates, “reads,” and deciphers the received external data. S.L. Rubinstein wrote: "in Everyday life When communicating with people, we navigate their behavior. In the process of communication, a certain psychological plan is developed."
The expert must calmly, without analyzing the reasons for what he saw, display in the expert opinion all the features of the educational institution.
The installation resulting from a licensing application is not always correct. The expert must detach himself from his school and clearly “photograph” what is available in this educational institution.
It happens that an attitude, an opinion from an expert, received not from the outside, but conditioned by the state at the moment, life associations, existing dislikes or sympathies, influences the conclusions or conclusions. This should be avoided. Like it or not does not determine the outcome of the decision. Whether it is true or false under the Law or Regulation is what the expert should be concerned with.
A person’s life baggage consists of the orientation of the individual (goals, attitudes, needs, values, ideals), of the inclinations, abilities, knowledge of each person, of temperament, character, style of relationships with others. These features of communication can in one way or another influence the communication process. Many have noticed how free and confident a person feels when the conversation turns to the field of activity that he successfully masters. However, judgments about an unfamiliar subject will be uncertain and unclear. Therefore, the expert must be well educated on various issues related to the licensing procedure and the preparation of an expert opinion.
4.2. Features of a person's mental makeup.
There are characteristics of the human personality that are genetically, that is, from birth, inherent in it. These individual characteristics determine a person’s ability to communicate, the speed of reaction in communication activities, the type of nervous activity, the severity of experiences, the emotional perception of success and failure in communication and other activities.
They manifest themselves in temperament and general style of behavior.
Temperament - from the Latin word temperamentum, which means proper correspondence of parts, proportionality - a characteristic of a person in terms of his dynamic features: intensity. Speed, pace, rhythm of mental processes and states. There are four types of temperament: sanguine, choleric, phlegmatic, melancholic.
Sanguine - strong, balanced, agile. It can be figuratively described as follows: “The running of a mighty stream”
Choleric - strong, unbalanced, impetuous. “The stream powerfully and swiftly rushes its waters from the cliff.”
Phlegmatic - strong, balanced, inert. "Calm, smooth flow of a high-water river"
Melancholic - weak, with weakness of both excitation and inhibition, inhibitory processes predominate. "A weak stream on the plain that can turn into a swamp."
Pure temperament is quite rare. More often in a person there are traits of different types, although the properties of one predominate. Under no circumstances should temperament properties be confused with character traits. A person with any temperament can be honest, kind, tactful, responsible, brave or, conversely, deceitful, rude, evil, cowardly. True, these positive or negative traits manifest themselves differently in people with one or another temperament.
It is important to take into account that, based on a certain temperament, some personality traits are developed more easily, while others are more difficult. Knowing your temperament, the temperament of your colleagues or opponents, you can consciously, relying on its positive manifestations and overcoming its negative ones, develop your communication abilities or creative activities. Therefore, if an expert is required to focus, scrupulously determine the state of the material base, compliance educational activities declared by the program in accordance with the adopted legislation, then it is better to entrust this work to a phlegmatic person. Since the activity of an expert presupposes a quick opportunity to record the state of affairs seen, it is better to include specialists of different temperaments in the expert group.
4.3. Secrets of productive communication.
One of the needs of human communication is to be appreciated, understood, recognized. It's like never before modern conditions is one of the tasks of licensing and certification of educational institutions and teaching staff. Hence, it is very important to let the interlocutor speak, to feel his importance, and to show attention to the interlocutor. It is very important to structure the conversation correctly, to give the opportunity to show yourself with the best side, but at the same time identify and tactfully note shortcomings. Both these omissions and shortcomings must be reflected in the expert opinion. It is necessary to achieve a correct reflection in the expert opinion of what was seen based on the essence of the case, and not from the subjective positions of the expert. It is necessary to persistently pursue the goals of the examination, while at the same time maintaining flexibility and humanity. It is necessary to strive to achieve what is intended, while remaining within the bounds of decency. There are three main categories to consider: perception, emotion, sensation. Various situations in relationships between people fall into one of these three categories of communicative culture.
Perception - identifying the way of thinking of the opposite side. Hence the rule - put yourself in the place of another, do not draw conclusions based on your own judgments. Follow the rule - discuss the differences. Let the other side prove itself, ask for advice, take into account the image of the participant in the communication. This is a requirement of respectful attitude towards interlocutors of different levels.
Emotions - first of all, you need to realize your feelings and feelings, the mood of your partners. Allow the other side, if passions are heating up, to “let off steam”; do not react, because the main thing for you is to achieve an objective result of the examination.
Communication - be polite, delicate, restrained. When conducting an examination, it is necessary to point out shortcomings, but not discuss why this state of affairs occurred. You cannot say: “You are wrong!”, “You did not complete this work!”. You just need to note in conclusion what you saw. The decision is made by the commission, not the expert.
4.4. Conflict, its nature and methods of resolution
A conflict, as we know, is a clash of opinions, positions, social and political orientations. At their core, conflicts vary in level of manifestation and in their impact, positive or negative, on the nature of relationships.
4.4.1 Nature of the conflict
The history of mankind is replete with international, interstate conflicts that bring grief, destruction, and deprivation to those who find themselves involved in them. There is no rationality or humanity in these contradictions. Therefore, recently, special attention has been paid to establishing a culture of peace, forming attitudes of tolerance in human consciousness and preventing extremism in relations between peoples.
Another level of conflicts are contradictions between political parties, Duma factions, groups, and social communities. We constantly become witnesses to such conflicts, receiving information from the media. The sources of such conflicts are economic, ideological, ideological and even personal contradictions, but one way or another they have the character of political conflicts. Political conflicts are one of the forms of social conflicts that can be of different nature. Conflicts caused by interethnic, interethnic, and interfaith contradictions cause particular pain and anxiety. Military clashes in recent years are inevitable due to human casualties, but also because long years leave a trace of bitterness and intolerance in the minds, unhealed wounds in the souls of people. One of the harmful consequences of these conflicts is international terrorism, which marred the beginning of the third millennium. The events of recent years in our country and abroad have convinced us that it is possible to resist rampant cruelty and inhumanity only through unification.
The third level is interpersonal conflicts. They can also be social in nature. Such a conflict between generations was revealed by I.S. Turgenev in the novel "Fathers and Sons". We are seeing a similar conflict today, and in modern conditions it becomes especially acute due to the fact that the range of differences in interests, values, and preferences between older and younger generations is especially pronounced.
The manifestation of nationalism, extremism, the assertion of the superiority of one religion over another - all this is a rejection of the other - another culture, another religion, another ethnic group, other traditions, attitudes, opinions.
Another category of conflicts is also interpersonal in nature and is based on differences in opinions, positions, attitudes, values, orientations, but their manifestation is not associated with rejection of the other. They can arise due to misunderstanding, hostile attitude towards each other, resentment, incorrect attitude towards each other, tactlessness, which arise spontaneously. Unforeseen situations in the process of communication or due to different attitudes towards certain events, phenomena, proposals.
We encounter similar clashes between the old and the new, between the established, the familiar and the innovative in the pedagogical space quite often. In communication between an expert and a licensee there should be no authoritarian positions that prevail under a totalitarian regime. The expert must take the position of a humanist teacher, conducting an open humanistic examination. The debate over the merits of teaching linearly or concentrically is also a conflict between the old and the new. This discussion corresponds to the concept “Truth is born in dispute.”
In resolving a number of issues, conflicts may inevitably arise. They can be both positive and negative. From an expert’s point of view, it is important to understand the sources of conflict, the specifics of contradictions, and ways to resolve the conflict. Taking into account the professional culture of the expert.
Often the source of conflict is disagreement with the expert’s position. Aggressive reaction to a remark. Showing disrespect on both sides. Refusal to submit to the generally accepted order. In 80% of cases, conflicts arise beyond the wishes of the parties, not because of individual conflicts. The most common reason in these cases is inadequate perception of the statement, the habit of interrupting without listening to the end.
Conflict experts note that the speed of speaking is 4 times slower than the speed of thinking. If a person is not focused on what he hears, he rushes to conjecture the information, sometimes inadequately. It has been noticed that men interrupt 2 times more often than women and can only listen attentively for 15-20 minutes.
Another reason is resentment. We resent those who matter to us. This occurs due to the difference between the expected and the real.
An interpersonal conflict arises due to hostility, the desire to humiliate, reproach - this should not happen in the work of an expert. The expert also does not have the right to criticize or express his opinion in any form.
Any conflict must be resolved so that there is no imbalance in relationships or a decrease in psychological comfort.
4.4.2 Methods of conflict resolution.
How to learn to remain cool and calm in an unexpected conflict situation? Popular wisdom teaches self-control and prudence. Remember the proverb: “The morning is wiser than the evening, “Measure twice, cut once.” In other words, do not rush to conclusions or hasty decisions.
Another technique is the ability to switch and divert the attention of the interlocutor in a situation threatening conflict. The expert should not have situations involving intemperance, tactlessness or rudeness. The expert has no right to reproach or humiliate. You can use the principle of emotional compensation and express emotional sympathy. You can use the principle of an authoritative third, citing knowledge of rules and laws. The principle of forced listening is often used, that is, the next one speaks strictly after the first one. In this case, it turns out that the conflicting parties often do not hear each other. Another way to avoid conflict is to use the principle of exchanging positions. In this case, opponents take the position of the opposite side. Often such castling allows one to avoid conflict.
It should be borne in mind that during any examination or inspection it is necessary to show special tact and respect, since people are under tension and, of course, nervous. It is necessary for both parties to master stress tolerance techniques. Life presents quite a few surprises and unpredictable situations. Rude, boorish attitude, offensive or any kind of criticism is unacceptable. It is necessary to maintain self-esteem. It manifests itself in self-control, the ability to maintain equanimity, and in no case be like someone who has been rude or tactless. It is important to remember that the incorrect attitude towards you could have been planned in advance in order to subsequently change the course of events and hide shortcomings. You cannot be hot-tempered, impatient, your strength is manifested in your self-esteem, in tact and tolerance. You should never stoop to a showdown. There is a well-known eastern wisdom: “If we cannot change circumstances, we must change our attitude towards them.”
One of the conditions for developing self-control and stress resistance is the correct attitude towards criticism. Dictionary defines criticism as a discussion, analysis of something in order to evaluate its merits, discover, identify shortcomings. Criticism should be constructive. It is constructive if it carries a positive beginning, if its goal is not to humiliate, but to help, and it is not necessarily a negative judgment about something.
An example would be various critical articles that help to understand the variety of forms of prose, ways of conveying the moods of characters, etc.
IN business communication criticism should help, not unsettle. Then it can be considered constructive, but when carrying out any examination, the expert does not have the right to make critical statements. Otherwise, for criticism to be constructive, it is necessary to offer options for overcoming the situation that has arisen, that is, to take on other functions. It is unacceptable to use any critical statements as a demonstration of your competence, integrity and activity.
For any expert examination You cannot belittle your partner’s dignity; you must be specific and avoid unsubstantiated statements. You must be friendly, show respect for the personality of your opponent, you cannot give any recommendations or make comments.
Analyzing everything that has been said, you can realize that the expert must hear, see, accept the true state of affairs, and reflect this state in the expert opinion. In this case, statements, criticisms, or justifications must not be allowed. The main rule is “The main purpose of the examination is to establish compliance, and the decision is made by the commission.”
Educational activities in the Russian Federation are subject to licensing. The process is long and unpleasant, but only teachers who provide individual training services can avoid it. Institutions and individual entrepreneurs organizing a company with hired teaching staff are required to obtain a license for educational activities.
Who needs an educational license?
The procedure for licensing educational activities is regulated by a number of legislative acts:
- Law on Education (No. 273-FZ of December 21, 2012);
- Law on Licensing (No. 99-FZ dated 05/04/2011);
- regulations on licensing of educational activities (Resolution of the Cabinet of Ministers No. 966 of October 28, 2013).
State and non-state organizations providing training and education services through the implementation of educational programs are required to obtain permission from the Ministry of Education. This applies to:
- preschool institutions (kindergartens, baby schools);
- general education schools (primary, basic, complete secondary);
- vocational education(schools, colleges, universities, postgraduate education);
- additional education for children and adults (courses, linguistic centers, etc.);
- other forms of training and education.
Thus, almost all organizations related to education are subject to licensing regulations. But there are exceptions:
- one-time lectures, seminars, trainings, after which certification is not carried out and “certificates” of education are not issued on official forms;
- Individual entrepreneurs who personally give private lessons without the involvement of other employees (tutors, speech therapists, etc.)
Requirements for obtaining an educational license
The regulations on licensing educational activities establish a lot of conditions for applicants, which makes this process very labor-intensive and time-consuming. From the moment of registration of a legal entity/individual entrepreneur until the receipt of permission, it can take more than one month, and collecting the necessary documents here is not the most difficult thing.
Solving the problem of how to obtain a license for educational activities should begin with studying the requirements for premises, equipment, teaching staff, training programs and other nuances. They will depend on the type of institution, the age of the students, and the time that students will spend in classes. You will need sanitary and fire regulations, guidelines for the development of educational programs, preliminary schedule, staffed specialists. But first things first.
- For an educational institution it is not enough to simply have legal address. He must have premises suitable for the purposes of training in accordance with all statutory standards. Depending on the type of institution, special requirements may apply to minimum size, the number of rooms, the presence of a separate entrance, territory for the site, etc. Arm yourself with SNiP and SanPiN, look for the standards for your type of activity and select the appropriate premises.
- To obtain a license, you will need all the title documents for the property. Even before concluding a lease or purchase and sale agreement, check whether everything is “clean” with the papers.
- Bring the premises into proper shape and in accordance with fire and sanitary safety standards. Make repairs using recommended materials, install an alarm system, provide fire extinguishing equipment, take care of proper lighting, comfortable temperature conditions etc. When everything is ready, invite employees of the SES and State Fire Supervision to draw up a safety report. Special attention: if students will receive meals, they will have to equip a kitchen and a place for eating, and obtain permission from Rospotrebnadzor for this.
- Furniture, equipment, inventory must also meet safety criteria and sanitary standards. For goods purchased for children's institutions, request certificates.
- You cannot get a license without educational programs. If you are not familiar with this area, it will be difficult for you to independently develop documents that comply state standards. Entrust this to your teachers. As a last resort, take the programs of other institutions as a model or pay for the work of an experienced methodologist. Approve each program with the signature of the manager.
- The teaching staff of the educational institution must be formed before applying for a license. The relevant education, qualifications and length of service of employees must be confirmed by relevant documents.
- Don't forget to purchase educational literature, methodological manuals, equipment and technology for conducting classes.
You are now ready for licensing. All that remains is to collect a package of documents, write an application and pay the fee - 6,000 rubles.
List of documents for a license
To obtain a license for the educational activities of an LLC, you must present the following set of documentation to the Ministry of Education:
- Charter of the legal entity (notarized copy).
- State registration certificate (OGRN). Certificates of amendments to the Unified State Register of Legal Entities, if any. All copies are notarized.
- Decisions on the creation of an LLC, on making changes (copies signed by the director).
- Certificate of tax registration (TIN).
- Title documents for educational premises and territories (registered lease agreement, certificate of ownership).
- Curricula approved by the head. If necessary, agreed and certified according to the profile.
- Curricula: type of education, level, name of the program and terms of its completion, teachers.
- Information about employees: copies of diplomas and work records teaching staff.
- A certificate confirming the material and technical equipment of educational activities. The document is drawn up in the form approved by the Ministry of Education and Science (Order No. 1032 of December 11, 2012) and signed by the director.
- Sanitary report from Rospotrebnadzor on the suitability of the premises for educational events.
- Certificate of availability of conditions for nutrition and health protection of students (if necessary).
- Conclusion of the State Fire Inspectorate.
- If a license is obtained for a branch, structural unit - the decision on creation, certificate of registration, Regulations on the branch in copies.
- Payment order for payment of state duty.
- Inventory.
The head of the organization must submit the application with the attached documents and passport to the licensing authority. In the subjects of the federation, these are education management bodies - regional, republican, regional ministries, departments and committees. It is possible to send an application by mail.
Individual entrepreneurs working with the involvement of third-party teachers operate in a similar way, with the exception of minor differences in the list of papers: they do not have constituent documents. Otherwise, everything is the same, but professional registrars claim that it is more difficult for an individual entrepreneur to obtain a license for educational activities than for a legal entity.
Licensing procedure
The licensing authority accepts the application according to the inventory, affixing a mark of receipt. The date indicated on the inventory is the moment from which the procedure officially begins:
- No more than three days, specialists from the Ministry of Education evaluate the applicant’s documents for completeness and correctness of completion. If any deficiencies are found, the papers are returned to the applicant for revision - the correction period is 30 days.
- If there are no complaints about the documentation, the inspection stage begins. The reliability of the information and the compliance of the applicant’s conditions with the licensing requirements are studied - both on paper and on site. On-site control is carried out in agreement with the applicant and in compliance with his legal rights.
- The Educational Supervision Authority accepts approval or denial of a license within 60 days from the date of registration of the application. If, based on the results of the inspection, experts consider issuing a permit inappropriate, such a decision must be justified. The refusal is legal only for two reasons: provision of false information and conditions that are not suitable for conducting licensed activities.
- An issued educational license is valid indefinitely, but the Ministry of Education and Science has the right to suspend or revoke it if the licensee violates the established requirements.
Disagreement with a negative verdict, as well as actions of inspectors that go beyond the scope of their authority, can be appealed by the applicant in court.
Should I get a license?
Difficulties in obtaining an educational license give training organizations a completely understandable desire: to avoid this procedure. Commercial firms engaged in sublicensed activities without the appropriate documents fall under the article on illegal entrepreneurship. Responsibility for this offense is provided:
- administrative sanctions in the form of a fine of 2000 rubles. for individuals up to 50,000 rubles. – for legal entities (Article 14.1 of the Administrative Code);
- criminal punishment - a fine of up to 300,000 rubles, arrest for up to 6 months, forced labor for up to 480 hours (Article 171 of the Criminal Code);
- criminal prosecution for a group of persons - imprisonment for up to 5 years, fine - up to 500,000 rubles.
When it comes to non-profit educational institutions, they have no choice but to work with the permission of the Ministry of Education and Science. But even here there are violations. For them, for activities without a license it is provided administrative responsibility: fine up to 250,000 rubles. under Article 19.20 of the Code of Administrative Offences, Part 1.
In any case, the punishment for not having a license is quite serious. The losses that occur as a result of administrative, and even more so, criminal prosecution, are not commensurate with the efforts that have to be made to obtain permits.
1. Educational activities are subject to licensing in accordance with the legislation of the Russian Federation on licensing individual species activities taking into account the features established by this article. Licensing of educational activities is carried out by types of education, by levels of education, by professions, specialties, areas of training (for vocational education), by subtypes of additional education.
2. Applicants for a license to carry out educational activities are educational organizations, organizations providing training, as well as individual entrepreneurs, with the exception of individual entrepreneurs who carry out educational activities directly.
3. Licensing of educational activities is carried out by a licensing body - a federal executive body exercising control and supervision functions in the field of education, or an executive body of a constituent entity of the Russian Federation exercising the delegated powers of the Russian Federation in the field of education, in accordance with the powers established by this Federal law.
4. The license to carry out educational activities (hereinafter also referred to as the license) has an annex, which is an integral part of it. The annex to the license contains information about types of education, levels of education (for vocational education, also information about professions, specialties, areas of training and qualifications assigned to the relevant professions, specialties and areas of training), subtypes of additional education, as well as addresses of places of implementation of educational activities, with the exception of places where educational activities are carried out for additional professional programs, main programs vocational training. For each branch of an organization carrying out educational activities, a separate annex to the license is drawn up, also indicating the name and location of such branch. The form of the license, the form of the annex to the license and the technical requirements for these documents are established by the federal executive body exercising the functions of developing public policy and legal regulation in the field of education.
5. Re-issuance of a license, along with the cases established by the legislation of the Russian Federation on licensing of certain types of activities, is carried out by the licensing authority in the following cases:
1) reorganization of legal entities in the form of merger if the acquired legal entity has a license;
2) reorganization of legal entities in the form of their merger if one reorganized legal entity has a license or licenses from several reorganized legal entities.
6. Re-issuance of a license, depending on the basis for its re-issuance, is carried out in full or in part of the corresponding application.
7. When reorganizing an organization carrying out educational activities in the form of joining it with another organization carrying out educational activities, re-issuance of a license is carried out on the basis of the licenses of such organizations.
8. In order to ensure the implementation of educational activities by an organization carrying out educational activities and resulting from the reorganization of the licensee in the form of division or separation, the licensing authority grants such an organization a temporary license in accordance with the license of the reorganized licensee. The temporary license is valid for one year.
9. An application for a temporary license and the documents attached to it are submitted to the licensing authority no later than fifteen working days from the date of making the relevant changes to the unified State Register legal entities.
10. The licensing body makes a decision to grant a temporary license within a period not exceeding ten working days from the date of receipt of the license applicant’s application for a temporary license and the documents attached to it.
11. The form of the application for a temporary license, as well as the list and forms of documents attached to it, are established by the federal executive body exercising control and supervision functions in the field of education.
12. The licensing authority makes a decision to return the application and the documents attached to it to the license applicant or licensee with a reasoned justification for the reasons for the return, along with the cases established by the legislation of the Russian Federation on licensing of certain types of activities, if one of the following grounds is present:
1) licensing of educational activities of a license applicant or licensee in accordance with this Federal law is not within the competence of the licensing authority;
2) educational activities are applied for licensing under educational programs that the license applicant or licensee, in accordance with this Federal Law, does not have the right to implement;
3) in accordance with the provisions on licensing educational activities, the licensee has an unfulfilled order from the federal executive body exercising control and supervision functions in the field of education, or an executive body of the constituent entity of the Russian Federation exercising powers delegated by the Russian Federation for state control (supervision) in field of education.
13. Licensing of the educational activities of educational organizations, the founders of which are religious organizations, is carried out on the proposals of the relevant religious organizations (if such religious organizations are part of the structure of centralized religious organizations, on the proposals of the relevant centralized religious organizations). When licensing the educational activities of religious educational organizations, information is provided on the qualifications of teaching staff who have theological degrees and theological titles.
14. The Ministry of Foreign Affairs of the Russian Federation collects and transmits to the licensing authority applications from foreign institutions of the Ministry of Foreign Affairs of the Russian Federation as license applicants or licensees for the grant or renewal of licenses and documents attached to such applications.
15. Licensing requirements and conditions established in the regulations on licensing of educational activities must take into account the features of:
1) confirmation of the legal grounds for the use by religious educational organizations of the premises in which educational activities are carried out, as well as the educational qualifications of the teaching staff of these organizations;
2) requirements for buildings, structures, structures, premises and territories of foreign institutions of the Ministry of Foreign Affairs of the Russian Federation, where educational activities are carried out, as well as for the organization of educational activities in them;
Law of July 3, 2016 N 305-FZ.
16. Features of licensing the educational activities of educational organizations that implement educational programs containing information constituting state secrets and are under the jurisdiction of the federal executive body in the field of security, the federal executive body exercising the functions of developing state policy, legal regulation , control and supervision in the field of state security, the federal executive body exercising the functions of developing and implementing state policy and legal regulation in the field of defense, the federal executive body exercising the functions of developing and implementing state policy and legal regulation in sphere of internal affairs, for the development of state policy in the field of migration, the federal executive body exercising the functions of developing and implementing state policy and legal regulation in the field of military activities national guard Russian Federation, in the field of arms trafficking, in the field of private security activities and in the field private security, the federal executive body exercising the functions of developing state policy, legal regulation, control and supervision in the field of trafficking in narcotic drugs, psychotropic substances and their precursors, in the field of combating their illicit trafficking, other educational organizations implementing educational programs containing information , constituting a state secret, are determined by the regulations on licensing of educational activities.
(see text in the previous edition)
In September 2013, a new version of the Law “On Education in the Russian Federation” No. 273-F3 came into force. Along with other provisions, the article on licensing of educational organizations has undergone significant changes. This point is extremely important, since training centers (dance schools, courses foreign languages, yoga studios, creativity centers) operate in common system education.
What organizational and legal forms require a license?
According to the Law, almost all organizations conducting educational activities are subject to licensing (Article 91, paragraph 2): “Applicants for a license to carry out educational activities are educational organizations, organizations providing training, as well as individual entrepreneurs, with the exception of individual entrepreneurs carrying out educational activity directly."
Another innovation is that individual entrepreneurs who involve other teaching staff in educational activities were required to obtain a license before January 1, 2014 (Article 108, paragraph 10).
What activities are subject to licensing?
The range of types of education, according to the new law “On Education”, is quite wide (Article 91, paragraph 1): “Licensing of educational activities is carried out by type of education, by level of education, by professions, specialties, areas of training (for vocational education), by subtypes of additional education.” A license for foreign language courses is required in the same way as for a dance school.
Who issues the license?
The issuance of educational licenses occurs at two levels (Article 91, clause 3): “by the federal executive body exercising control and supervision functions in the field of education, or by the executive body of the constituent entity of the Russian Federation exercising the delegated powers of the Russian Federation in the field of education” . Such a body is federal Service on supervision in the field of education and science. In Moscow executive body is the Moscow Department of Education.
List of required documents
1.2. Development period.
1.3. Type, level of education.
1.4. Teacher, presenter.
1.4.1. FULL NAME.
1.4.2. Basic education, advanced training, retraining.
1.4.3. Academic degree, qualification category, honorary title.
1.4.4. General teaching experience (including in this discipline).
1.4.5. Main place of work, position; conditions for attracting labor activity In the organisation.
For individual entrepreneurs, this list is relevant, with the exception of items related to legal entities(Charter, Decision on establishment).
Terms and payment
The period for preparing documents for licensing is from 3 working days. The period for consideration of documents by the licensing authority is 45 working days. The license fee (since 2013) is 6,000 rubles. The bill for the work of the expert commission is paid separately (about 6,000 rubles)
By what date do I need to have a license?
For individual entrepreneurs, the deadline for obtaining a license is January 1, 2014. All other types of organizations are required to obtain a license before January 1, 2016. The validity of previously issued licenses for educational activities continues. They must be re-registered before 01/01/2016 (Article 108, paragraph 9).
Is it worth using intermediaries?
For obtaining an educational license, intermediary firms charge from 30,000 rubles. up to 100,000 rub. If the intermediary company works without the use of corruption schemes, then you will still have to collect the entire package of documents, and you will not save time. The intermediary company only helps determine the list of documents. Inspection of your premises by the Ministry of Emergency Situations and the SES will also take the required time. It is not possible to obtain an educational license very quickly. If an intermediary company promises to issue a turnkey license in 2 days, in this case you are supporting corruption by ordering their services. To conduct a preliminary examination of documents, you can go for a free 15-minute consultation with the Department of Education. They will carefully tell you all the details, but you will have to stand in line for 30-40 minutes.
Penalties for working without a license
For the implementation of educational entrepreneurial activity Without a license, you can be prosecuted under Article 171 of the Criminal Code of the Russian Federation. Punishment under this article may be a fine of up to 300 thousand rubles, compulsory work up to 480 hours, arrest for up to six months. If it is proven that the activity was carried out by a group of persons by prior conspiracy, then fines can reach 500 thousand rubles, and a sentence of forced labor and imprisonment for up to 5 years.
Is it possible to issue certificates to students?
Clause 15 of Article 60 directly states that now educational centers have the right to issue any documents that can be imagined: even diplomas, certificates or certificates, even medals: “organizations carrying out educational activities have the right to issue to persons who have mastered educational programs for which there is no provision for conducting final certification or training documents according to the model and in the manner established by these organizations independently.”
Case study - training center
“When we started filling out the documents, we found out a lot of interesting details, for example, curriculum you can specify any one. Most of the time was spent inspecting the premises; we even had to measure the level of microbes and show an evacuation plan in case of fire. Don't tell the SES that you use computers! Otherwise, they may be forced to measure the radiation level. By the way, the license is issued for an unlimited period. But, if the rental period for the premises is limited, then a license can be issued for the rental period.”
Anastasia Fomina, head of the training center “National Project”, Moscow
Another case from practice - foreign language courses
“Inspecting premises is a completely unpredictable process, it can take several weeks, depending on your luck. Everything else is quite simple; it only took one day to collect the remaining documents. Obtaining an educational license for foreign language courses turned out to be easier than we thought.”
Kristina Gugnyaeva, head of foreign language courses at Deutschkurse, Moscow
Summary
- confirms the proper level of the training center (availability of classrooms, teaching aids, etc.), which strengthens business reputation organizations;
- gives the right training center issue a document to your listeners own sample about the courses taken, which is an additional marketing tool.